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Improving the online customer experience

 Cogitate 2007-01-27
Airlines and Travel Report Q1 2006 - Individual CRI Ratings (Released March 6, 2006)

CRI Ratings have been calculated using CRI Methodology Update 4.0 Dated January 2006

Rank

Company

Industry Sector

Website URL

CRI

1 Expedia Web-Based Resellers www. 7.4
Marriott International Hotels/Resorts www.
3 Travelocity Web-Based Resellers www. 7.2
4 Cheaptickets.com Web-Based Resellers www. 7.1
5 Enterprise Car Rental Brands www. 7.0
Northwest Airlines Airlines www.
Orbitz Web-Based Resellers www.
8 Global Hyatt Corportation Hotels/Resorts www. 6.9
9 Hotels.com Web-Based Resellers www. 6.8
10 Disney Cruise Line Cruise Lines http://disneycruise.disney./dcl/en_US/index 6.6
Seabourn Cruise Line Cruise Lines www./default.asp
12 InterContinental Hotels Hotels/Resorts www. 6.5
13 Crystal Cruises Cruise Lines www./about.aspx 6.3
14 Priceline Web-Based Resellers www. 6.2
15 Delta Air Lines Airlines www. 6.1
16 Avis Car Rental Brands www. 6.0
Budget Car Rental Brands www.
Celebrity Cruise Line Cruise Lines www./home.do
Radisson Hotels & Resorts Hotels/Resorts www.
Thrifty Car Rental Brands www.
US Airways Group Airlines www.
22 AMR Corporation Airlines www. 5.9
Choice Hotels International Hotels/Resorts www.choice
24 Continental Airlines Airlines www. 5.8
Starwood Hotels & Resorts Worldwide Hotels/Resorts www.
26 Hilton Hotels Hotels/Resorts www. 5.7
National Car Rental Brands www.
Wyndham International Hotels/Resorts www.
29 Alamo Car Rental Brands www. 5.6
Holland America Line Cruise Lines www.
Royal Caribbean International Cruise Lines www.
UAL Corporation Airlines www.
33 Southwest Airlines Airlines www. 5.5
34 Dollar Car Rental Brands www. 5.4
35 Carnival  Cruise Line Cruise Lines www. 5.3
Silversea Cruises Cruise Lines www./Default2.asp
37 Hertz Car Rental Brands www. 5.2
38 Norwegian Cruise Line Cruise Lines www. 4.7
39 Princess Cruises Cruise Lines www. 4.3
40 Cruise.com Cruise Lines www. 3.9
41 Best Western International Hotels/Resorts www. 3.6
42 Radisson Seven Seas Cruises Cruise Lines www. 3.5

Industry Average

6.4




Key

Measured level of Customer Repect

Excellent Customer Respect Policies were found to be in place

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