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Fun way to improve problem solving, finance, and negotiation skills. www.oilfinancier.com "Quality of Life Surveys"
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3D Virtual Meeting Rooms Sign-Up For Your Free Meeting Space www.Mingleverse.com Negotiation is an activity that lots of nurses, as well as others, can be fearful of. This could be because it feels like a 'competition' where no-one really wins. There is often some level of 'compromise' which means that no-one really comes out of the process with what they really want. The best way to negotiate is with a win-win outcome in mind! Think of negotiation as collaboration, and always look for a solution where everyone is happy! How do you do this? Rapport Start by establishing rapport. This does not mean simply asking how someone is, or what they did at the weekend (as some sales people try to do to 'force' friendly feelings) but begin to understand the process from their point of view. Up-front Contract Have an open and honest discussion and find out what you both want from the outcome. Establish an up-front-agreement so you both know why you are there, and what outcome you are looking for. Clarify exactly why you think you are both there, and the intention behind the meeting. Sometimes meetings are held when the other party has no intention of altering their course of action. Better to find this out before you waste lots of time. Look for areas of agreement, it could be more obvious than you think. Really listen to each other closely, then confirm what you think they said: "Let me make sure I understand....you would like.... (state what you think they would like)". Keep Calm If you feel attacked, keep cool and do not respond or get defensive. This takes practice but is very effective. Silence is a powerful tool. Restart the conversation with something neutral but respectful: "I feel that you are not comfortable with this idea......perhaps you could expand on your thinking so that I can understand you better?" Always use "I feel..." not "You should..." or anything else that may feel like accusing to the other person. Options Try out different options and see what is acceptable to everyone and what isn't. For example: "If we got (x, y z) then would that be acceptable?" Ask for their preferences and ideas. Then everyone involved has some feel for what the parameters are. This opens up a completely new way to come to an agreement. It has to be honest on both sides to work effectively. Evidence When proposing an idea, concentrate on a few strong reasons not a long list of weaker ones. Have some evidence to back-up your point of view. This will give you more confidence when discussing the details. New Ways to Communicate Always look for new ways of saying things, and keep the dialogue going. Take time to work out what it is that you BOTH want, this may lead to a solution that neither had considered. For example, you both want improved patient care for an efficient cost, or you both want your staff to be happier, and work more effectively. These similarities will help to direct the discussion towards win-win outcomes. Reflect and clarify Keep making sure you are really aware of what has been said: "Let me be sure I understand where we are now." Remember - they are human too! Think 'collaboration' and 'win-win'. We are often on the same side when we take the time to look for similarities instead of differences.
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来自： leon_729 > 《沟通、心理、哲理》
