情景分析 Situation Review
为了采取有效措施,任何个人或团体必须确定其关注焦点,从而确立适当的优先顺序。由于在设定优先顺序时融合多种因素,状况回顾方法优于简单的排列图分析。
Situation Review is a process that goes beyond Pareto Analysis by incorporating multiple factors in setting priorities.
Ø 你关注的关键问题是什么?
What is the key point about your problem?
Ø 关注焦点可以区分、细化吗?
Can you separate and clarify the concerns?
Ø 在情境判断中排列解决问题的优先顺序是什么?
What is the suitable priority about the problem?
Ø 您怎样选择适当的思维技巧并确定最佳的解决办法?
How can you choose the right thinking skill to solve the problem?
Ø 案例分析 Cases study
原因分析 Root Cause Analysis
原因分析是一种强有力的推论方法。通过这种方法,团体或个人可以经由事实分析而不是凭感觉地找到原因,然后他们能够在事实基础上审核可能的原因。
A deductive approach, that enables a team or individual to find causes through factual analysis rather than brainstorming.
Ø 您所关注的问题与观察到的事实是什么?
What is wrong with what? And what are your observed facts?
Ø 比较的事实是什么?
What are the comparative facts?
Ø 如何辨别独特的差异与变化?
How to identify the differences and changes?
Ø 如何确定最佳的比较方法?
How to confirm the best method?
Ø 如何辨识及检测可能的原因?
How to find out and verify the likely causes?
Ø 案例分析 Cases study
决策制定 Decision Making
教授如何平衡、直接、有效地制定解决问题的方案。具体内容如下:
A straightforward set of questions that guide a team or individual to a more objective, balanced choice. Steps include:
Ø 您想决定什么?您决策的标准是什么?
What are the criteria of your decision?
Ø 清晰阐明决策目的
Clearly define the Decision Purpose
Ø 确定决策的标准,风险的评估、权衡
Establish the decision criteria, Identify and assess risk
Ø 预先审视潜在问题以及相应处理办法
Preview Potential Problems and how they can be managed
Ø 与标准相比较,您的替代方案是什么?
What is your backup solution compare to the criteria?
Ø 每一个替代方案中的潜在的问题与机会是什么?
What are the potential problems and opportunities in the backup solution?
Ø 做出决策 Make decision
Ø 案例分析 Case study
计划分析 Plan Analysis
计划分析是实现目标的必要手段,通过预先确定所必需的措施,可以防止问题的发生,既使真的出现问题,也可将其的风险控制在最低。同时,该方法也可帮助学员识别并利用可能出现的机会。
A process that helps to maximize success, by identifying necessary actions in advance that can prevent problems and limit damage if they do occur. The process also addresses the up-side potential of a plan or project, enabling participants to identify and capitalize on possible opportunities. Steps include:
Ø 希望的最终结果是什么?
What kind of result do you want to see?
Ø 计划中使用的标准或关键步骤是什么?
What are the criteria or the critical areas?
Ø 确定必要任务、职责及时限
Define necessary tasks, responsibilities, and timing
Ø 辨别潜在问题和机会
Identify potential problems and opportunities
Ø 发生问题的原因是什么?
What is the cause?
Ø 如何制定预防性和促进性行动措施?
How to develop the preventive and facilitative actions?
Ø 如何制定紧急性和利用性行动措施?
How to develop the contingent and exploitive actions?
Ø 案例分析 Case study
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