 (129) Wrong department A: Good morning. Macmillan and Emory. May I help you? B: Is this the accounting department? A: No, I’m sorry. You’ve reached Mr. Macmillan’s office. Let me just put you through to accounting. B: Thanks. I appreciate that. 找错部门 A：早上好。麦克米伦及埃莫里公司。需要帮忙吗？ B：是财务部吗？ A：对不起，不是。你打的是麦克米伦先生的办公室。我帮你转到财务部吧。 (130) Lunch invitation A: John Martin. B: Hi. John, it’s Emily. How’s everything? A: Great, thanks. What’s up? B: Oh, I was just thinking about getting a bite to eat. Have you had lunch yet? 午餐邀请 A：约翰·马丁。 B：嗨，约翰。我是爱米丽。怎么样，都好吗？ A：很好，谢谢。什么事？ B：我正想去吃点什么呢。你吃午饭了吗？ (131) Getting a ride after work A: Good morning, Personnel. May I help you? B: Hi, could I speak to Nancy please? A: This is she. Paul? B: Yeah, it’s me. Can you give me a lift after work? 下班后搭车 A：早上好，人事部。请讲。 B：你好。我可以找南希讲话吗？ A：我就是。保罗吗？ B：对，是我。下班后我能搭你的车吗？ (132) Inquiring about progress A: Good afternoon. Jason Emory speaking. B: Hi, Jason. It’s Elizabeth Montgomery. Have you got those plans drawn up yet? A: Yeah. They were just sent over to your office. You should have them in about half an hour. B: Thanks a lot. Sorry to trouble you. 询问进度 A：下午好，杰森·埃莫里。 B：嗨，杰森，我是伊丽莎白·蒙格玛利。你把计划写完了吗？ A：完了，刚刚给你办公室送去，半小时之后你就能收到了。 B：多谢。对不起，打扰了。 (133) Calling in sick A: Hello, Ms. Murphy? B: Yes? Who’s calling? A: It’s John Anderson. I’m afraid I’m going to be out sick today. I’ve got a nasty cold. I hope you don’t mind, ma’am. B: No, that’s no problem. I’m sorry to hear you’re not feeling well. Get some rest. If you need to see a doctor, let me know. 请病假 A：喂，摩菲女士吗？ B：是的，你是哪位？ A：我是约翰·安德森。恐怕今天我得请一天病假。我感冒得很厉害。我希望您不介意，夫人。 B：没问题。很遗憾听到你身体不佳。休息一下。如果需要看医生，告诉我一声。 (134) Getting instructions A: Hello. Mr. Rodriguez? B: Yes. Is this Paula? A: Yes, sir. I’ve just dropped those slides off at the Winthrop office. Do you need anything else while I’m out? B: No, that’s all right. Paula. Why don’t you get something to eat, and I’ll see you this afternoon. 接受指示 A：喂，罗得里格兹先生？ B：是我，是波拉吗？ A：对，先生，我刚把那些幻灯片送到温斯罗普办公室。趁我在外边，还有什么事吗？ B：没有了，很好，波拉。你先吃点东西吧。咱们下午见。 (135) Explanation for being late A: Hello? B: Ms. Montgomery? This is Richard Thomas. I’m sorry to bother you at home, but I’ve got a bit of a problem. A: Oh? What’s wrong? B: My daughter’s just banged up her knee pretty badly and I’m going to have to take her to the hospital. I’ll be about two hours late. 解释迟到的原因 A：喂？ B：蒙格玛利女士吗？我是理查德·托马斯。真抱歉您在家里还麻烦您。但我出了点小事。 A：哦，怎么了？ B：我女儿刚刚碰伤了膝盖，伤得很厉害。我正要送她上医院。大约得晚到两个小时。 (136) Calling your boss from outside A: Good morning, Mr. Johnson’s office. Cindy speaking. B: Hi, Cindy. It’s Michael Kurt. Is Mr. Johnson in? A: No, I’m sorry, Mr. Kurt. He’s stepped out for a bit. Would you like me to have him call you? B: Yeah, that’ll be great. I’m on extension 4283. 给老板打电话 A：早上好，约翰逊先生办公室。我是辛蒂。 B：嗨，辛蒂。我是麦克尔·克特。约翰逊先生在吗？ A：没在，对不起，克特先生。他出去一会儿。要我让他给您回电话吗？ B：好，这样最好。我的分机是4283。 (137) Reporting a progress A: Mrs. Reynolds? This is Martin Gross calling. B: Hi, Martin. What can I do for you? A: Well, I’ve got the spread sheets you asked for, but I’m still waiting on some data from accounting. B: That’s all right. Bring me over what you’ve got. 报告进度 A：雷诺德夫人吗？我是马丁·格劳斯。 B：嗨，马丁。有事吗？ A：是这样，您要的那些表格我已经准备好了。只是还在等财务部的一些数据。 B：这就行了。把做好的给我送来吧。 (138) Good news over the phone A: Hi, is this Rich? B: Yeah, who’s calling? A: It’s Alex… Have I got some great news! We got the Baker account. It’s all ours! B: Fantastic! I can’t believe it! That’s the biggest account we’ve gotten so far! 电话报喜 A：嗨，是瑞奇吗？ B：是的，哪位？ A：我是阿利克斯……，有好消息告诉你！我们拿到了贝克这个客户。全都是咱们的啦！ B：太棒啦！难以置信！这可是我们目前为止最大的客户啊！  (139) Bad news over the phone A: Rachel? This is John Emory speaking. B: Yes, Mr. Emory? A: I’ve got some bad news. All the plans sent over to the McGrath Corporation have been rejected. We’re going to have to start from scratch. B: I thought they had already agreed to everything. That’s going to take weeks to rework. 电话报忧 A：蕾茜儿？我是约翰·埃莫里。 B：什么事？埃莫里先生？ A：有个坏消息。所有送到麦克格拉斯的计划统统被打回来了。我们还得从头开始。 B：我以为我们每项都被认可了。要从来得好几个星期呀。 (140) Asking about some old files A: Hi, John? It’s Susan Miller. B: Hi, Susan. What’s up? A: Do you know where that memo about office procedures is? I want to give my secretary a copy. B: I’m sorry. I have no idea. I haven’t seen that for ages. 寻找旧文件 A：你好，约翰？我是苏珊·米勒。 B：嗨，苏珊。什么事？ A：你知道办公室规程的备忘录在哪吗？我要给我的秘书一份。 B：对不起，我不知道。我已经好久没见过那东西了。 (119) Advice on client relations A: Carla, I know you’re kind of new in this business and I want to give you some advice. B: Yes, Mr. Michaels? A: You have to listen to what the client asks for. What you have just shown me is not at all in line with the client’s wishes. B: I’m sorry, Mr. Michaels. Could you tell me where the problems are exactly? Maybe I misunderstood the client’s intentions. 关于客户关系的建议 A：卡拉，我知道在这种业务上你还是有点生疏。我想给你点忠告。 B：您请说，麦克尔斯先生。 A：你必须倾听客户要的是什么。你给我看的东西与客户的要求毫不相干。 B：对不起，麦克 (120) Disagreeing on a project A: Mr. Crandall, I’m sorry, but I really don’t see the value in doing this entire project over from scratch. It would take a lot of work. B: That’s certainly true. But, that’s what this job is all about, Maria. There's no doubt that this project is unacceptable. A: I agree. But I think that we can handle the problem by making a few major changes. I’d appreciate it if you would give me a chance. B: All right, Maria. I’ll give you until tomorrow at 4:00 to produce a satisfactory piece of work, but otherwise, you’ll have to re-do it. 意见分歧 A：科兰德尔先生，请原谅。可我的确看不出有什么必要把整个方案完全推倒重做。这太费事了。 B：你说的没错，但是，这正是这个工作的重点所在，Maria。毫无疑问地，这个方案是不可接受的. A：我承认。但是我想我们可以做几处大的改动来解决这个问题。若您给我个机会就太好了。 B：好吧，玛丽亚。我等你到明天4点拿出份令人满意的方案，否则你得重做一遍。 (121) Requesting boss’ criticism A: Mr. Farmington? Would you take a look at these catalogue ads that Roger did? I don’t think we can use them. B: Hmm. I see what you mean. Have you spoken with Roger? He usually does better work than this. A: I know, Mr. Farmington. But, I’m not sure that I should bring this up with him. I think it would be better if you spoke to him. B: All right. Leave these ads with me. I’ll speak to him this morning. 征求老板意见 A：法明顿先生？您能看一下罗杰做的这个产品目录的广告吗？我觉得我们没法用。 B：嗯。我明白你是什么意思。你和罗杰谈过了吗？他一向干得比这好。 A：我知道，法明顿先生。但是我没把握是否应该找他去说。我想您和他谈会更好些。 B：好吧。把这广告留给我吧。今天上午我跟他说。 (141) Calling the president A: Good morning. Could I speak with Mr. Willard please? B: This is he. Who’s calling, please? A: This is Chris Emerson speaking. B: Hello, Chris. How can I help you? 给总裁打电话 A：早上好，我可以和威拉得先生讲话吗？ B：我就是，请问你是哪位？ A：我是克丽丝·埃莫森。 B：你好，克丽丝。有什么事吗？ (142) Calling a mail clerk A: Mail room. Karen speaking. B: Hi, Karen. This is John Williams in the purchasing department. Can you check to see if there’s a package down there for me? A: Certainly, Mr. Williams. Just one moment, please. B: Thanks, Karen. 给邮务员打电话 A：收发室。我是凯伦。 B：嗨，凯伦。我是采购部的约翰·威廉姆斯。可以劳驾看一下有我的包裹吗？ A：当然可以，威廉斯先生。请稍等。 B：谢谢你，凯伦。 (143) Calling a supply store A: Office Supplies, Inc. Robert speaking, may I help you? B: Hi, Robert. This is Janet Reese calling from American Advertising. We placed an order with you about a week ago. A: Yes, Ms. Reese. I remember, you spoke with me. Is there a problem? B: Well, it still hasn’t gotten here, and my boss is pretty angry about it. 给办公用品店打电话 A：办公用品公司。我是罗伯特，能为您效劳吗？ B：你好，罗伯特。我是美洲广告公司的珍妮特·雷兹。大约一周前我跟你订过一批货。 A：是的，雷兹小姐。我记得，您是跟我讲的。有问题吗？ B：是这样，这批货到现在还没到，我的老板对此很恼火。  (144) Calling the printers A: Print Shop. B: Hi, is this Steven? A: No, ma’am. This is Sean. Steven’s out sick. B: Oh, sorry to hear that. Listen, I’ve got a rush order. Can you help me out? 给复印店打电话 A：复印店。 B：你好，是斯蒂文吗？ A：不是，夫人。我是希安。斯蒂文病了。 B：噢，太遗憾了。是这样，我有批急活，你们能帮忙做出来吗？ (145) Making a rush order A: Print shop. Seam speaking. B: Hi, Sean. It’s Mary in Mr. Emory’s office. I placed an order for 1,000 bound copies of a staff manual last week. A: It usually takes 2 to 3 weeks to complete a job like that. B: Well, I was hoping you would do me a big favor. That was supposed to be a rush order, I forgot to tell you. I’m getting a lot of flak from my boss. 订批急活 A：复印店。我是希安。 B：你好，希安。我是埃莫里办公室的玛莉。上星期我订了一批活，是1000册员工手册合订本。 A：一般的两三个星期才能弄完这么一批活。 B：我希望你帮帮忙啊。这本来是批急活。我忘记告诉你了。我挨了老板一通好训。 (146) Asking for typing help A: Kevin? Hi, it’s Elizabeth. I have a big favor to ask you. B: How big, Elizabeth? Last time you said that, I ended up working overtime 3 nights in a row! A: Well, I’ve got a huge load of typing and Mr. Blake has insisted I get it done by tomorrow afternoon. B: All right, Elizabeth. But this is the last time. 请求帮忙打字 A：凯文？嗨，我是伊丽莎白。我请求你帮我个大忙。 B：多大的忙，伊丽莎白？上次你就是这么说的，结果我连加了三个晚上的班！ A：是这样，我有一大摞东西要打。布莱克先生要我明天下午一定干完。 B：好吧，伊丽莎白。不过这可是最后一次了。 (147) Calling a contractor A: I have been trying to reach you for the last 3 days! B: I’m sorry, Mr. Brunt. I’ve been out on a site for the last week. A: Well, I need to know the specifics about the medical center project. We start building in under two months. B: I understand, sir. I’ll come by tomorrow morning to talk to you about it, if that’s all right. 给承包商打电话 A：我这三天一直在找你！ B：对不起，勃朗特先生，上星期我上工地了。 A：哦，我需要知道医疗中心工程的规格要求。我们两个月内就要动工了。 B：我明白，先生。我明天上午去和您谈这个问题，如果您方便的话。 (148) Calling the finance department A: Finance, Angie speaking. B: Hi Angie, it’s Tom Reynolds here. Can you tell me if my tuition fees for this semester have been approved? A: Yes, Mr. Reynolds. They were approved yesterday. You can pick up the check today. B: Oh wow! Thanks a million, Angie! 给财务部打电话 A：财务部。我是安琪。 B：你好，安琪。我是汤姆·雷诺兹。请告诉我这学期我的学费批准了没有？ A：批准了，雷诺兹先生。昨天批的。你可以今天来拿支票。 (149) Speaking with an anger client A: Hello. I need to speak with Allan Cartwright. B: This is he. May I help you? A: I certainly hope so, I am about to stop doing business with your office. B: I’m very sorry, Madam. Can you tell me what the problem is over the phone or would you like me to go to your office? 让客户息怒 A：你好，我想找阿伦·卡特莱特讲话。 B：我就是，我能效劳吗？ A：我当然希望如此。我要停止和你们做生意了。 B：非常抱歉，夫人。您能在电话里告诉我是什么问题吗？或者您希望我到您办公室去一趟？ 
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