接听电话技巧

                 接听电话技巧    
                        
                                                  1.左手持听筒 右手拿笔

                         2. 听见铃声立即接听电话

 

                                                  3. 接起电话马上报出公司或部门名称

 

                                                  4.确定来电者的身份姓氏

 

                                                  5. 注意声音表情

   

                                                              6.保持正确姿势接听电话

   

                                                             7. 最后别忘了道谢

 

                                                 8.永远让客人先收线