Data Target |
Tech Name |
|
|
Contact Channel
Analyses |
0CHANNEL |
E-Analytics |
0WEB |
Web Analytics |
0WEB_EBA |
Mapping InfoObject Field Name |
0WEB_MAP1 |
Generic Events |
0WEB_O03 |
Events & Articles |
0WEB_O04 |
E-Business Events & Items |
0WEB_C04 |
|
|
Web Site Monitoring |
0WEB_ESA |
Standard Web Log File |
0WEB_O01 |
Standard Web Log File - Web Pages |
0WEB_O02 |
Standard Web Log File |
0WEB_C01 |
|
|
|
|
|
|
Interaction Center Analyses |
0CRM_CIC |
Interaction Statistics |
0CRM_CTI |
ERMS E-Mail Events |
0CRM_ER01 |
Interactive Scripting Data (IC WebClient) |
0CRM_ISE1 |
Interactive Scripting |
0CRM_CIC1 |
IC Interaction Statistics (in Time Intervals) |
0CRM_CTI1 |
Interaction Statistics (with Reference to CRM Info.)
|
0CRM_CTI2 |
WFM Interaction Statistics (In Time Intervals) |
0CRM_CTI3 |
ERMS Statistics |
0CRM_ER11 |
Interactive Scripting Evaluation (IC WebClient) |
0CRM_ISE2 |
|
|
Mobile Sales |
0MSA |
Generic |
0MSAGN |
Potential |
0MSA_C05 |
High Tech |
0MSAHT |
Pharmaceutical |
0MSAPH |
|
|
Partner and Channel Analyses |
0CRM_SALES_POM |
ODS for Account and Partner Management |
0CHM_ACCT |
Sales Order for HOM (Lean Extraction) |
0HOM_SAL2 |
Sales Orders Items for Hosted Order Management |
0HOM_SALO |
Account and Partner Management InfoCube |
0CHM_C01 |
Sales Orders for Host Order Management Scenarios |
0HOM_C03 |
|
|
|
|
Cross-Scenario Analyses
|
0CRM_CA |
Activity Analysis |
0CRM_SALES_A |
Activity Item |
0CRM_ACTI |
ODS for Activities |
0SAL_DS01 |
Activity Item |
0CRM_C08 |
Activities |
Activities |
|
|
Billing Engine Analysis |
0BE |
Billing Engine: Billing Documents |
0BE_INV |
Billing Documents |
0BE_C01 |
|
|
Case Management Analysis |
0CRM_SERV_CASE |
CRM Case |
0CRM_CASE |
CRM Case with Linked Objects |
0CRM_CMGL |
Case Management: Linked Objects for Case |
0CSM_LINK |
Case Activity Analysis |
0CRM_CMG1 |
Case Relationship Analysis |
0CRM_CMG2 |
|
|
Incentive & Commission Management Analysis
|
0CRM_ICM |
CRM-ICM Incentive and Commission Management |
0CRM_ICO1 |
CRM-ICM Incentive and Commission Management |
0CRM_ICC1 |
|
|
Installed Base Analysis |
0CRM_SERV_IBAS |
Installed Bases and Components |
0CRM_IBCO |
|
|
Workforce Management Analysis |
0CRM_WFM |
Virtual Infoprovider |
0CRM_WFMVIP |
WFM VR Weekly Schedule |
0CRM_VC11 |
WFM VR Volume Indicator |
0CRM_VC12 |
WFM VR Daily Coverage |
0CRM_VC13 |
WFM VR Workload |
0CRM_VC14 |
|
|
WFM Schedule Details |
0CRM_WFMA |
WFM Workload Details |
0CRM_WFMB |
WFM Employee Time Details |
0CRM_WFMC |
WFM Schedule Exceptions |
0CRM_WFMD |
WFM Indicator Details |
0CRM_WFME |
WFM Schedule Actuals |
0CRM_WFMF |
WFM Organization Config Data |
0CRM_WFMG |
WFM Work Area Totals |
0CRM_WFM1 |
WFM Employee Totals |
0CRM_WFM2 |
WFM Employee Details |
0CRM_WFM3 |
WFM Work Area Details |
0CRM_WFM4 |
WFM Org Daily Total |
0CRM_WFM5 |
MultiCube for WFM Statistics |
0CRM_MC11 |
|
|
|
|
Customer Analyses |
0CRM_CUST |
Customer Behavior Modeling |
0CRM_CUST_BEHAVMOD |
Churn Analysis |
0CRM_CHURN |
CRM Churn Management Data |
0CUST_DS1 |
CRM Churn Management |
0CUST_C1 |
CRM Churn Management - COPA |
0CUST_MC1 |
|
|
Customer Satisfaction and Loyalty Analysis |
0CRM_SAT |
Portfolio: Customer Satisfaction & Customer Loyalty
|
0CRM_OLVP |
Portfolio: Customer Satisfaction & Customer Loyalty
|
0LVP_IS01 |
|
|
Customer Status |
0CRM_CUST_STAT |
Customer Status |
0CRM_OLVC |
Customer Status InfoSet |
0LVC_IS01 |
|
|
Migration Analysis |
0CRM_MIGRATE |
CRM ABC analysis results |
0CRMADS01 |
CRM Clustering results |
0CRMCDS01 |
CRM Decision tree results |
0CRMTDS01 |
CRM ABC analysis counts |
0CRMACC01 |
CRM Clustering counts |
0CRMCCC01 |
CRM Decision Tree Counts |
0CRMTCC01 |
CRM ABC Analysis and counts |
0CRMAMC01 |
CRM Clustering and counts |
0CRMCMC01 |
CRM Decision tree and counts |
0CRMTMC01 |
Comparison of CRM ABC analysis and CRM Clustering |
0CRACIS01 |
Comparison of CRM ABC analysis and CRM Decision tree
|
0CRATIS01 |
Comparison of CRM Clustering and CRM Decision trees |
0CRCTIS01 |
CRM ABC migration analysis |
0CRMAIS01 |
CRM Clustering migration analysis |
0CRMCIS01 |
CRM Decision tree migration analysis |
0CRMTIS01 |
|
|
|
|
Customer Lifetime Value Analysis |
0CRM_CUST_VAL |
CLTV Prediction |
0CRM_OLVF |
CLTV Models |
0CRM_OLVM |
|
|
Fact Sheet Analysis |
0CRM_SERV_MULT |
Business Partner related KPI's ODS |
0CRMBPKPI |
CRM: Shared InfoCube for Fact Sheet |
0CRM_FSC1 |
|
|
Marketing Characteristics for Business Partner
|
0CRM_MKTATTR |
CRM Marketing Attributes for Business Partner |
0ATR_DS01 |
|
|
BP: Partner Function Assignment (Dependent on Sales Area)
|
0BP_FCT |
BP: Partner Function Assignment (Dependent on Sales Area)
|
0BP_FUNC |
BP: CRM Sales View |
0CRM_BP |
|
|
|
|
Entitlement Analysis
|
0EE |
Entitlement Conditions |
0EA_COND |
Entitlement Document Flow |
0EA_DOCU |
Entitlement Header/Item |
0EA_HITEM |
Entitlement Consolidation |
0EA_BC1 |
|
|
|
|
Marketing Analyses
|
0MKTG |
External List Analysis |
0ELM |
Contact Counter |
0ELM_CC |
Address List |
0MKTG_C03 |
CO-PA for External List Management |
0MKTG_C04 |
External List Management |
0MKTG_MC1 |
External List Management |
0ELM_IS01 |
|
|
Lead Analysis |
0LEAD |
CRM Lead Header Data |
0MKT_DS01 |
CRM Lead Item Data |
0MKT_DS02 |
CRM Lead Management |
0MKTG_C01 |
|
|
Marketing & Campaign Analysis |
0MKT_MK |
CRM Allocation data |
0CRM_AL |
Customer Contact: Inbound |
0CRM_CT_I |
Customer Contact: Outbound |
0CRM_CT_O |
Direct Marketing Optimization |
0CRM_ODMO |
RFM Response Rates |
0CRM_OFCV |
RFM Segmentation |
0CRM_ORFM |
CRM: Assign Campaign-Target Group-Business Partner |
0CRM_TGCT |
Target Groups: Business Partner List |
0CRM_TGRP |
CRM Marketing Plan Values |
0CRM_C01 |
CRM Marketing Current Value |
0CRM_C02 |
Outbound Customer Contact |
0CRM_C06 |
Inbound Customer Contact |
0CRM_C07 |
Questionnaires From Campaigns: Results |
0CRM_C09 |
CRM Marketing and Campaign |
0CRM_MC01 |
CRM Publicized Key Figures |
0CRM_MC03 |
CRM Marketing: Planned/Actual Comparison |
0CRM_MC04 |
Campaign Analysis |
0CRM_MC05 |
Campaign Analysis (With External List Management) |
0CRM_MC06 |
Direct Marketing Optimization |
0CRM_IS01 |
|
|
|
|
Product Analyses |
0CRM_PROD |
Competitor Product Analysis |
0CRM_PROD_CP |
Competitor Product: Customer |
0CRM_PRCU |
Competitor Product: Product |
0CRM_PRPR |
Competitor Product: Manufacturer |
0CRM_PRVD |
InfoSet for Competitor Products for Customers |
0CCP_IS01 |
|
|
Cross Selling Analysis |
0CRM_XSELL |
CRM Cross-Selling Analysis |
0CRM_CXS |
|
|
CRM: Assign Product to Product Category |
0CRM_PRC |
CRM Structured Products |
0CRM_PS |
CRM Product Analysis |
0CRM_C03 |
|
|
|
|
Sales Analyses |
0SALES |
Opportunity Planning and Analysis |
0CRM_SALES_OP |
Opportunity Monitor |
0CRM_OPMO |
CRM Opportunity Header |
0CRM_OPPH |
CRM Opportunity Item |
0CRM_OPPI |
Opportunities |
0CRM_C04 |
Opportunity Monitor Time Line Analysis |
0CSALMC04 |
|
|
Sales Contract Analysis |
0CRM_SALES_K |
Sales Contracts (Lean Extraction) |
0CRM_CN2P |
Leasing Contracts (Lean Extraction) |
0CRM_CN3P |
Sales Contracts (Quantity and Value) |
0CRM_CNT2 |
Leasing Contracts |
0CRM_CNT3 |
Quotations for Sales Contracts |
0CRM_QUT2 |
Quotations for Leasing Contracts |
0CRM_QUT3 |
Sales Contracts (Quantity and Value Contracts) |
0CSAL_C04 |
Quotations for Sales Contracts |
0CSAL_C06 |
|
|
Sales Order and Quotation Analysis |
0CRM_SALES_O |
Sales Orders Items: Back Orders |
0CRM_BKO |
Quotations for Sales Orders |
0CRM_QUTO |
Sales Orders Items (Lean Extraction) |
0CRM_SAL2 |
Sales Orders Items |
0CRM_SALO |
Sales Orders |
0CSAL_C03 |
Quotations for Sales Orders |
0CSAL_C05 |
|
|
Sales Planning and Forecasting |
0SALES_PG |
Sales Planning |
0CSAL_C02 |
CRM Sales Funnel / Pipeline Cube |
0CSALMC02 |
|
|
Activities, Opportunities, Sales Orders |
0CSALMC01 |
Orders, Contracts, Complaints |
0CSALMC03 |
|
|
|
|
Service Analyses |
0CRM_SERV |
Complaints and Returns Analysis |
0CRM_SERV_COMPRET |
CRM Complaints (Items, lean extraction) |
0CRM_COM2 |
CRM Complaints (Items) |
0CRM_COMP |
Complaints |
0CSAL_C09 |
|
|
Cost and Revenue Analysis |
0CRM_SERV_CUST |
Detailed Controlling Data |
0CRM_CODA |
Controlling (Header Data) |
0CRM_COH |
Controlling (Item Data) |
0CRM_COI |
Detailed Controlling Data |
0CRM_CODT |
Overall Controlling: Header Data |
0CSRVMC01 |
Overall Controlling: Item Data |
0CSRVMC02 |
Overall Controlling |
0CSRVMC05 |
|
|
Planned Services Analysis |
0CRM_SERV_PLNSVCS |
Orders from Service Plan Simulation |
0CRM_FOCA |
Service Plan - Time Stamp ID |
0CRM_FOID |
Orders from Service Plan Simulation |
0CRM_FOCS |
|
|
Service Contract and Quotation Analysis |
0CRM_SERV_SC_QUOTE |
Warranty Analysis |
0CRM_SERV_WNTY |
Relationship Between Warranty and IBase Component |
0CRM_IBWY |
Relationship Between Warranty and Individual Object |
0CRM_IOWY |
Relationship Between Warranty and Product |
0CRM_PRWY |
Warranties for Installed Base Components |
0CRM_ICWY |
|
|
Service Contracts (Item Data) |
0CRM_CNT1 |
Service Contracts (Header Data) |
0CRM_CONH |
Object Lists |
0CRM_OL |
Product Lists |
0CRM_PL |
Service Contract Quotations |
0CRM_QUT1 |
Object Lists |
0CRM_OBLI |
Product Lists |
0CRM_PRLI |
Service Contracts (Item Data) |
0CSAL_C07 |
Service Contract Quotations |
0CSAL_C10 |
Service Contracts (Header Data) |
0CSRV_C02 |
Object Lists from Service Contracts and IBase Master Data
|
0CSRVMC06 |
Object Lists from Service Contracts |
0CRM_SCOL |
Product Lists from Service Contracts |
0CRM_SCPL |
|
|
Service Order and Quotation Analysis |
0CRM_SERV_SO_QUOTE |
Confirmations (Header Data) |
0CRM_CNFH |
Confirmations (Item Data) |
0CRM_CNFI |
Data for Service Codes |
0CRM_COD |
Service Orders: Header Data |
0CRM_PROH |
Service Orders: Item Data |
0CRM_PROI |
Service Quotations (Header Data) |
0CRM_QUTH |
Service Quotations (Item Data) |
0CRM_QUTI |
Confirmations (Item Data) - Reference Update |
0CRM_RUCF |
Service Orders: Item Data (Reference Update) |
0CRM_RUOI |
Service Orders and Confirmations: Item Data |
0CRM_PRI |
Service Orders and Confirmations: Header Data |
0CSRV_C01 |
|
|
Strategic Service Planning |
0CRM_SERV_PLAN |
Strategic Service Planning |
0CSRVPLAN |
|
|
Service Contracts, Orders/Confirm., Complaints (Header
Data) |
0CSRVMC03 |
Service Orders and Confirmations with Complaints |
0CSRVMC04 |