Tabby Plush FAQ

Frequently Asked Questions:

How do I place an order online? What are my payment options? Do you charge sales tax?	How do I check the status of my order? Will I get an email confirmation after I place my order? How do I change or cancel my order? What if my order is undeliverable?	What is your return and exchange policy? How long before I receive my refund? Do you charge restocking fee? What if I got my order but items are damaged or there are other issues?
When does my order ship? Do you ship to PO Boxes? Do you ship to APO/FPO addresses? Do you ship to Canada? Do you ship internationally? How is shipping calculated?	Are orders on your site secure? How do you use my information? Read our Privacy Policy Read our Security Policy	Do you have a printed catalog? Do you have an affiliate program? I am a vendor, how do I submit my products for consideration? Where can I read customer feedback?

Ordering How do I place an order online? Ordering is fast and easy! Simply select your stuffed animal, then click the "add to cart" button. After adding to your cart you can click the "continue shopping" button to add another stuffed animal or provide your information to purchase the stuffed animal selected. After you are done entering your shipping address, the shipping total will appear on the next page, which is the "confirmation" page. What are my payment options? You have many methods to choose from. You can pay with PayPal, Visa, MasterCard, American Express or Discover Card. When paying with PayPal you can safely choose to pay with a check as well. Do you charge sales tax? We only charge sales tax for orders being shipped to the state of Ohio (7%). [ to top ] Order Tracking & Updates How do I check the status of my order? We will email you to confirm that we have received your payment and also email you when we have shipped your stuffed animal. In your shipping email, you'll be provided an estimated delivery date. You may also feel free to contact our customer care department at [e-mail] for your tracking information or your current order's status. Will I get an email confirmation after I place my order? Yes, you will immediately receive an email confirmation of your order. If for some reason, you have not received a copy of your invoice, please feel free to contact us directly at [e-mail] and we will send you another invoice within 24 business hours. How do I make changes or cancel my order? Please verify your order confirmation immediately upon receipt to verify the details of your order. After reviewing your order, if you need to make changes or cancel your order, please contact us immediately. Simply contact a customer care representative by emailing us at [e-mail], as soon as possible with any changes or cancellations. We will try our best to accommodate your request without any additional charges. However, if an order is in processing or has already been shipped, no changes can be made. What if my order is undeliverable? If Fedex or USPS is unable to deliver your package due to an incorrect address, the order will be returned to our warehouse. If this occurs, we can try to resend your package to another address but additional shipping fees will apply. If you decide to no longer deliver your stuffed animal, then we will provide a refund minus any shipping & handling charges. A restocking fee may apply if there was free shiping, please view our return and exchange policy below. Returns & Refunds What is your return and exchange policy? We pride ourselves on carrying high quality stuffed animals, and we hope that you will be pleased with your purchase. However, if, for some reason, you are not satisfied you can return your stuffed animal as long as the tags are still attached within 30 days. Please view further details about our return & exchange policy here. How long before I receive my refund? After we receive your package and inspect the stuffed animal(s), you will receive an email confirming this. A refund will be sent to you no later than 30 days from the day we received your package. Do you charge restocking fees? Restocking fees may apply when returning your item. Please view further details about this on our return & exchange policy page by clicking here. What if I received my order, but some items are damaged? Please inspect your stuffed animals immediately when you receive your order. If there are any damages, please contact our customer care team at [e-mail] at your earliest convenience. Please contact us no later than 7 days after the package was delivered. A customer care associate will help you file a claim with Fedex or USPS if needed. [ to top ] Shipping When will my order ship? All USA and Canada orders ship out of our warehouse within 72 business hours. Please note that our warehouse is closed on the weekends. Do you ship to Post Office Boxes? Unfortunately, we cannot ship to PO Boxes due to the size of our stuffed animals. Please provide a physical address for delivery. Do you ship to APO/FPO addresses? Unfortunately, at this time we do not ship to APO / FPO addresses. Do you ship to Canada? Yes, we ship to Canada. Please remember, any custom taxes and duties that may occur are the recipient's responsibility. Do you ship internationally? Please contact us at [e-mail] to see if the desired stuffed animals can be shipped to your location and to receive a shipping quote. How is shipping calculated? Shipping is calculated during checkout and is based on the weight of the items you selected and the shipping destination. What are your shipping options? We work with Fedex and USPS for USA and Canada orders. If you need to ship your stuffed animal by 3-Day express please contact our customer care team at [e-mail]. Due to the size and weight of our stuffed animals we do not offer other shipping methods such as overnight shipping, due to the costs being to high, usually over $100.00. However, if this is something you are willing to consider please feel free to contact us. [ to top ] Privacy and Security Policy Are online transactions on your site secure? Yes. All the information you provide, including your credit card information, is secured by PayPal. Feel free to learn more about how your secure shopping on TabbyPlush.com by clicking here. How do you use my contact information? We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never send your contact information to any third parties. Feel free to read our privacy policy here. Other Questions: Do you have a printed catalog? At this time we do not offer a printed catalog. You can view our entire stuffed animal collection online. If you are looking for a particular stuffed animal that you can not find on our site, feel free to contact our customer care team and we can try our best to find and provide this item for you. Simply email us your stuffed animal request at [e-mail]. Do you have an affiliate marketing program? We are currently in the process of setting up our affiliate program. If you would like to be contacted when our affiliate program is finished, please let us know by emailing our customer care team at [e-mail]. I am a vendor. How do I submit my products for consideration? In our quest for unique giant stuffed animals (above 18"), we welcome vendor inquiries. Please email us at [e-mail]. Where can I read feedback from your customers? If you'd like to know what our customers say about us, please visit this page. [ to top ] Contact Us If you have any questions and would like to speak with a customer care representative, you can contact us by emailing us at [e-mail] or click here to ask a question, make a suggestion or get any assistance you may need. Most emails are answered within 24 business hours. Please note that any email sent after 3pm EST on Friday will not be answered until the following Monday, due to our company being closed on the weekends.