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要想在职场领先于人或是做一个成功的领导者，沟通技巧是必不可少的法宝。无论你是要向同事做发表，建立关系或者销售产品，强有力的交流技巧都值得去培养。1.他们提前预演有经验的交流者深知，顶级的交际并非偶然事件。例如，已故的斯蒂芬.乔布斯就曾为他的传奇苹果产品发布会进行预演。 当你有机会处于万众注瞩目下时，抓住机会去练习。提前去场地踩点儿（大礼堂，会议室或者其他场地），以便熟悉楼层以及室内设备。 2.练习表演你讲话的速度，节奏以及风格至关重要。例如，微软公司的创始人比尔.盖茨，曾在一次关于公众健康的TED演讲中释放蚊子。 这一举动引起了听众们的注意，使他们投入到比尔的演讲中来。你可以运用可见的帮助、重复关键点、调节音量等方法来强调某些重点，进而提高交际能力。 3. 适时主动倾听杰出的交际者深知交际活动涉及到讲话者和听众。因此，在对话中他们尤其注重倾听技巧。 这些技巧包括保持眼神交流，提问别人有质量的问题。例如，前美国总统比尔.克林顿以擅长交际著称，原因在于它每次只专注于一个人。 4.向善于交际者学习最好的交际者必定是一个终身学习者。学习内容包括观看大型演讲，例如TED以及政治运动的演讲。 许多公众演讲者都学习过19世纪林肯的演讲，虽简短却振奋人心（例如葛底斯堡演讲）。当你开始自学时，不妨读一读这本书—《跟着TED学说话》：这本书介绍了卡曼.盖洛的TED演讲者成功言说的九大秘诀，以及戴尔.卡耐基所著的成功的公众演讲。 5. 参加技巧课程你知道亿万富翁传奇股神——沃伦.巴菲特十分注重交际技巧吗？他20来岁时就参加过戴尔卡内基的相关课程，他认为那是他一生最好的投资之一。 在古代，为了成功，律师和政客们都要花费数年学习公众演说的技巧。效仿前人经验，投资时间和金钱来获得这一技能。 你可以由读书开始，但是最好的方法是实战演练并获得反馈。 6.他们用身体语言交流那些伟大的传播者所使用的词语是非常重要的，可是它们只是交流画面中的一部分。比如，在听别人说话时，你若用手撑着头，通常意味着你对对方的话题不感兴趣。 如今的心理学报告指出，将你的手指指向强调特定的话题会非常有效。使用你的手、笑容以及身体的其他部位，可以让你成为一个更有效的沟通者。 7.他们懂得何时在交流中使用幽默伟大的交流者善于让观众们开怀大笑。例如，著名的非遗美国作家和政治家布克﹒华盛顿就在他的演讲中使用了幽默。 这种方法帮助他在公众演讲中缓解了紧张感，同样，在20世纪，Nellie McClung 在加拿大倡导妇女权时也用了幽默。 如果你正在寻找具有挑战性的观点，那么花些时间去学习如何有效地使用幽默。 8 . 他们知道如何适应不同的听众每个观众都与众不同，顶级沟通者懂得根据实际情况采用不同的沟通方式。如果你的听众都是是科学家和工程师，那么你使用大量的技术案例并且强调证据就能让人明白。 相比而下，与年幼的孩子交流就需要不同的方法。为了取得最好的效果，在与他们交流之前，你应该先花点时间研究他们。 那些科学家做的TED演讲就是一个很好例子--如何将一个复杂的话题有效地传达给普通的听众。 9. 他们明白时机的重要性善于沟通的人深知时机选择的重要性。比如，一个优秀的体育教练知道什么时候该发起一个令人振奋的、鼓舞人心的演讲来提升团队的士气。 最好的传播者也知道快速应对危机的价值。在20世纪80年代，强生公司的詹姆斯·伯克就负责通过沟通，联合应对当时的泰勒诺危机。有时候，快速的回应其实是最好的应对方式。 10. 他们知道如何发挥其个性要知道自己在有效领导和沟通中起着重要作用。如果你是一个非常善于和人交际的人，那么专注在这个优势上是非常有意义的。 然而，如果你并不擅长于处理细节，不妨效仿下里根总统，可以和一个强大的研究者和撰稿者组成的团队一起工作。事实上，如果没有和作家Peggy Noonan合作，里根不可能被称赞为“最伟大的沟通者”。 顶级传播者并不需要总是自己写演讲稿，因为在谈判桌上他们能拿出其他的优势。 11.他们懂得采用不同的交流方式了解现场演讲、电视采访和书面报告的一些区别,善于传播者掌握了。例如,一些传播者擅长于做专业文案——通过文字来 一个伟大的传播者已经掌握了现场演讲、电视采访和书面报告之间的区别，这就是他们的某些特质。例如，一些传播者专门从事艺术文案，即通过文字来传播理念、销售产品。 为此，文案专家NevilleMedhora还讲解了如何去写一个有效的“冷邮件”以及怎样与潜在客户和其他重要的人取得联系。附：英文原文11 Secrets People Good At Communication Never Told You BY BRUCE HARPHAM Communication skills are the ‘secret sauce’ you need to get ahead at work and become a successful leader. Whether you are making a presentation for your co-workers, building a relationship or making a sale, robust communication skills are well worth the effort to develop. 1. They practice important communication before delivery. Skilled communicators understand that a top notch delivery does not happen by accident. For example, the late Steve Jobs held rehearsals for his legendary Apple product launches. When all the eyes of the public (or your boss!) are on you, take the time to practice. Visit the presentation location (e.g. the conference room, meeting room or other location) in advance so that you are familiar with the layout and equipment in the room. 2. They practice theatre for important communications. The speed, tempo and style of your communication plays an important role. For example, Microsoft co-founder Bill Gates releases mosquitoes when he gave a TED Talk on public health. That move caught the attention of the group and helped them to focus on his presentation. Using visual aids, repeating key points and changing your volume to emphasize certain points are ways to use theatre to improve your communication. 3. They know when to use active listening skills. Great communications understand that communication involves the speaker and the listener. That’s why they practice active listening skills, especially in conversation. These skills involve maintaining eye contact and asking good questions about the person. For example, former U.S. President Bill Clinton is known as a great communication because he focuses on one person at a time. Tip: There are several ways you can improve your listening skills, start here: 7 Things Truly Amazing Listeners Do Differently. 4. They study great communicators. The best communicators are lifelong learners. This includes watching speeches and presentations given at conferences such as TED and at political campaigns. Many public speakers have studied Lincoln’s 19th century speeches (e.g.The Gettysburg Address) as an examples of brief and powerful communication. To begin this study yourself, consider reading books such as Talk Like TED: The 9 Public-Speaking Secrets of the World’s Top Minds by Carmine Gallo or Public Speaking for Success by Dale Carnegie. Further Reading: 20 Most Inspiring TED Talks of All Time That You Should Not Miss. 5. They take courses to improve their communication skills. Did you know that Warren Buffet, the legendary billionaire investor, considers communication skills highly valuable? He took the Dale Carnegie Course in his 20s and considers it one of his best investments. In the ancient world, lawyers and statesman studied the art of public speaking for years in order to become successful. Take a page from their experience and invest time and money in order to reach this skill. You can start by reading books, but the best way to improve is to practice and get feedback. 6. They communicate using body language. The words used by great communicators are important, yet they are only part of the communication picture. For example, resting your head on your hand while listening to someone else speak generally signals a lack of interest. Psychology Today reports that pointing your finger to emphasize certain topics can be effective. Your hands, your smile and other aspects of your body can help you become a more effective communicator. Tip: Read Better Body Language in 18 Steps to improve your skills in non-verbal communication. 7. They know when to use humor in communication. Great communications are skilled at getting a laugh out of an audience. For example, noted African-American author and leader Booker T. Washington (1856-1915) used humor in his speaking. This approach helped him work through the tension involved in public speaking. Likewise, Nellie McClung (1873-1951) used humor in her advocacy for women’s rights in Canada in the 20th century. If you are seeking to make a challenging point, take time to learn how to use humor effectively.Resource: Get started by studying the article, Top 10 Ways to Lead More Effectively with Humor. 8. They know how to work with different audiences. Every audience is different and top notch communicators understand how to customize their communication accordingly. If you are speaking to an audience of scientists and engineers, it makes sense to use a lot of technical examples and emphasize proof. In contrast, communicating with young children requires a different approach. For the best results, take the time to study your audience before you communicate with them. TED Talks by scientists are a great example of how complex topics can be communicated to the general public effectively. 9. They understand the importance of good timing. Good communicators understand timing deeply. For example, a good sports coach knows when to deliver a rousing, inspirational speech to lift the spirits of the team. The best communicators also know the value of responding quickly to a crisis. James Burke of Johnson & Johnson took charge of communicating the corporate response to the Tylenol crisis in the early 1980s. Sometimes, a swift response is the best response. 10. They know how to use their personality profile Knowing yourself matters in effective leadership and communication. If you are a person who connects well with people, then it makes sense to focus on that strength. However, if you are weak in managing details, consider following President Reagan’s examples and working with a strong team of researchers and speechwriters. In fact, Reagan may never have achieved praise as “The Great Communicator” without partnering with writer Peggy Noonan. Top communicators need not always write their own speeches if they bring other strengths to the table. 11. They know how to use different communication methods Knowing the difference between a live speech, a TV interview and a written report are some of the distinctions that great communicators have mastered. For example, some communicators have specialized in the art of copywriting – selling ideas and products through words. Copywriting expert Neville Medhora explains how to write an effective “cold email” and get in touch with potential customers and other important people. Tip: Keep growing your communication skills in business by reading: 12 Tips for Better Business Writing. 来自智慧妈妈子女教育俱乐部 大米媒体整理制作 |
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来自： Confucius365 > 《待分类》
