多少人败在不会说话上，12个沟通技巧受用一辈子！

12个沟通技巧受用一辈子！ 来自做人做事秘诀 00:00 03:37

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　　Rapport is the establishment of common ground, of acomfort zone where two or more people can mentallyjoin together. When you have rapport, each of youbrings something to the interaction—attentiveness,warmth, a sense of humor, for example—and eachbrings something back: empathy, sympathy, maybe acouple of great jokes. Rapport is the lubricant thatallows social exchanges to flow smoothly.

The prize, when you achieve rapport, is the otherperson's positive acceptance. This response won't be inso many words, but it will signal something like this:

'I know I just met you, but I like you so I will trust youwith my attention.' Sometimes rapport just happens allby itself, as if by chance; sometimes you have to give it ahand. Get it right, and the communicating can begin. Getit wrong, and you'll have to bargain for attention.

As you meet and greet new people, your ability toestablish rapport will depend on four things: your attitude,your ability to 'synchronize' certain aspects ofbehavior like body language and voice tone, your conversationskills and your ability to discover which sense(visual, auditory or kinesthetic) the other person relieson most. Once you become adept in these four areas,you will be able to quickly connect and establish rapportwith anyone you choose and at any time.

19Read on, and you'll discover that it's possible tospeed up the process of feeling comfortable with astranger by quantum-leaping the usual familiarizationrituals and going straight into the routines that peoplewho like each other do naturally. In virtually no time atall, you will be getting along as if you've known eachother for ages. Many of my students report that whenachieving rapport becomes second nature, they findpeople asking, 'Are you sure we haven't met before?'I know the feeling; it happens to me all the time. Andit's not just people asking me the question. 1 am convincedthat half the people I meet, I've met before—that's the way it goes when you move easily into anotherperson's map of the world. It's a wonderful feeling.