电话业务、客服咨询都是公司里经常会碰到的问题。虽然快捷高效,但是由于通话双方都见不到面,很可能当对方说了一大堆后,你还是懵逼状态,不止所以然。因此,在电话中谈业务时除了要记下关键句词以外,还要注意一下几点: (1)要清楚的介绍自己,并确认接电话的对方是否是自己想要找的人。 情况一:接电话刚好是你要找的人。 A: Hi, I am Tom. May I speak to Peter? 你好,我是汤姆,请问皮特在吗? B: This is Peter speaking. 我就是皮特。 B:That's me. 我就是。 情况二:接电话的人不是你要找的人。 A:May I speak to Mr. Li? 请问李先生在吗? B: He's not here right now. 他现在不在这里。 B: What bad luck! He's not at home. 真不凑巧!他出去了。 B:He is in conference and cannot come to the telephone. 他在开会,没空来接电话。 B:You've just missed him. 你刚好错过他了。 B:He's just stepped out. 他刚好出去了。 情况三: 接电话的人转交电话给你要找的人。 Hold on a moment, please, I will call him for you. 请稍后,我帮你叫他。 Hold the line, please, let me see if he is in. 请稍等,我看他在不在。 Wait a moment, please, I will get him for you. 请等一下,我帮你找他。 Let me transfer your call. 我把电话给你转过去。 (2)留口信。 Shall I take a message for her? 我可以留口信给她吗? Can I leave a message? 我可以留口信吗? May I take your message? She is not in. 她现在不在。我可以为你留言吗? Would you mind taking a message for him? 你需要留口信给他吗? Would you ask him to call back when he comes back? 他回来时,需要他给你回电话吗? Please tell her to ring me when she gets back. 她回来后,麻烦你告诉她回我电话。 Tell her I called her. 告诉她我打过电话给她。 (3)打错电话。 I'm sorry. I'm afraid you've got the wrong number. 抱歉, 恐怕你打错电话。 I'm sorry, it isn't. I think you have the wrong number. 我很抱歉,这不是。我想你打错电话号了。 I think you are calling the wrong person. My name is not Mr. Bernie. 我想你是打错电话了,我不是伯尼先生。 I'm afraid you have the wrong number. I suggest you look in the phone book. 我想您打错了。我建议您查一下电话簿。 You might make a wrong number? 你一定打错电话了吧? |
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