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Extensive qualifications in all facets of project lifecycle development- from initial fesibility analysis and conceptual design through documentation, implementation, and user training/enhancement. Equally effective organizational leadership, team-building, and project management experience -introducing out-of the -box thinking and problem-solving analysis to improve processes, systems, and methodologies currently in place to exceed business goals and to perpetually delight shareholders and customers. Areas of Strength; . National and international marketing ●Business research and analysis skills ●Strategy identifcation and implementation sill ●Personnel training, team-building, and supervision . Customer service and retention management ●Supply chain management ●Cost reduction methodologies Presentation and public speaking sills Finance managemen/project budgeting Quality controlmanagement Computer/Technology Computer/Technology Excel, Word, PowerPoint. Programming languages induding Basic Assembly,CUse ofUnix-Based PC or Macintosh platforms. RF, Wireless, Microcontroller/Microprocessor system kills. Digital and Analog hardware experience. IC design tools: VHDL, Spice, Cadence, Synopsis. Knowledge of technology required to implement small, portable, bettery powered, wireless multimedia, consumer products into the future. Perfect Phrases . ldentify technology to meet future needs in the areas of wireless communication products for CTSO division (Core Technologies Systems Organization). . Work closely with market visionaries to identify future product features- especially those needed for future system integration to be used as a driving force for early technology identification. ●Provide strategic insights--marketing, operational, and product development/ enhancement--in making recommendations on what business we should do, with whom, for how long, and why to meet business objectives (time to market, features, andrelated costs). ●Vendor liaison, i.e, seeking out needed technology, reviewing technology road maps, and managing the nondisclosure agreements for the division, projecting base costof al semiconductor chips to be designed. . Memory statistics and benchmarking of embedded/external NVM, ROM, and 305 RAM in relative cost die area consumption, relative cost trends over time, and Cost trend for various memory sizes, ●Responsible for implementing cost reduction methodologies to reduce direct material cost without adversely affecting manufacturing cost through understanding the supply chain for each technology. . Perform analysis of different system approaches to meet market needs, i.e, time to market, features, and costs. ●Received professional recognition as an "Intersector and International Resource." ●Changed way of thinking as an option, not previously explored, to meet market needs that are a cost analysis of outsourcing versus traditional in house methods. This seta precedent that is being used more and more as a strategy to meet business goals and objectives. Program management skills induding product feasibility study, specification and contract development, scheduling project tasks, managing outsourcing activity (including legal implications), advertising, and customer support. Digital and analog design simulation; system level simulation and verifcation; interfacing with layout design personnel; and evaluation/debugging of integrated circuit. . Provide technical support to customers to enable the implementation of power ●Provide documentation/transfer design to outsourcing company for continued OPovide domenatontrantr deion 10 urusncnmoaporconanede manufacturing and technical support. o Motley Rceiciss one of the argeatiaslawfirosinthenation.We urenty have more than 100 00 actve cases, icluding ciens ufeing from abestos and lead paint exposure, nursing home abuse, complicationsfomuseof phamaeticaldrugs, viation safety, and our epresentationofthe/1familis Development and implementation of the firm's firstIT strategic plan. Negotiation of new local telephone service, cell phone service, and copy/print maintenance contracts saving the firm nearly $200,000 a year. ●Network and server stabilization with the installation of new Cisco switches and routers. Enhanced data storage capacity, reliability, and speed of backup with the installation of a Compaq SAN. Ilmproved security through the instllation of a Cisco frewall, implementation ofnetwork translation table and DMZ for our Web server and Internet e-mail gateway. Standardization on Windows 2000at the server level and on the desktop. Migration from GroupWise to Outlook accomplished without major problem byin-house saff). Migration from WordPerfect to MS Word, and the insallation of appropriate 306 firewall and DMZ measures to help secure our network from intrusion. ●Development of the software to gather data from thousands of pages of documentation, and integration of that data with an automated link analysis tool to trace the funding of the 9/11 hijackers. ●Design and development of the frm's five Web sites, the frm's intranet, anda secure extranet for collaboration with co-counsel, ●Managed network operations staff responsible for operation of our 40-plus Compaq and HP Blade servers running Windows 2000, MS Exchange, and SQL 2000. We also have a Compaq Storage Area Network (SAN) with a capacityof 12 terabytes; Compaq tape backup toweris used for daily and weekly backups. 希Implementation of a Cisco-based virtual private network (VPN); and conversion of our major system-case management to a Java/SQL 2000 based solution to track and manage the 100,000 plus cases handled by the firm. . Development of the company's first information technology strategic plan. Paramount in this effort was the identifcation of the business needs of the company, current problems, or issues associated with using existing automated solutions and joint development (TT staff working with the business areas) of technology solutionsto address those problems, Procurement of a state -of-the-market telephone system for our Atlanta call center. Conversion of existing MS Access based applications to Webcentric environment using Oracle 8i, ASP, and Active X documents. . Implementation of Cisco's Secure Virtual Private Network solution to replace long-distance data lines used to provide remote connectivity to the company's servers; and collaboration with the Chief Medical Officer and epidemiologists to develop software used for medical record abstraction and data quality analysis. . Recruited to provide leadership to and improve the quality of service provided bythe 42-memberIT group. . Reduced salary expense 22 percent, data communications 15 percent, and operating costs 20 percent in first 90 days. . Initiated server consolidation project to reduce server count by 60 percent while reducing cost and improving performance and reliability utilizing virtualization technologies. ●Launched an initiative to reduce the number of software tools in use by development and operations. . Reorganized department to improve service delivery, customer service, and quality assurance. Restructured Project Offce (PMO) to improve governance. . implemented new help desk service system and quality assurance tools. Documented processes and procedures and implemented staffing and 307 procedural changes to ensure compliance with Sox 404 (Sarbanes Oxley). Manufacturing Career Summaries At Smith and Woods, achieved a 1,200 percent reduction in line order cuts, exceeded objectives for inventory turns, and reduced total inventory by 15 percent Spearheaded production planning, component ordering, and coordinationof start-up with co-packers for seven new products. Minimized scrap losses through disposition of on-hand inventory during formulation and packaging changes, and sales of inventories to contractors. AtTl North America, identifed and recovered 51.2 million in supplier overcharges through the development of computer models. Saved over S500,000 through price renegotiations with vendors. Devised and maintained cost file spreadsheets by utilizing Bills of Material and costs to determine overall case cost of each product. Served as team member of Cross Training Program, Supply Chain Management Team, and numerous task forces. Perfect Phrases Recruited to a high-profile position accountable for master scheduling and production planning forlco-packers (subcontractors) at 14 locations nationwide fora major consumer products company, . Managed 51.5 mllion monthly projected inventory balances for finished goods ●Accountable for 80 plus SKUS and 20 plus dfferent product types, including powders and liquids. Actively participated in new project management. Uiized AMAPS and MPS Il computer systems in daily operations. ●Achieved fast track promotions in recognition of superior performance. Accountable for the development of contract manufacturing supplier strategiesfora company specializing in automotive aftermarket products; managed vendor sourcing, price negotiations, packaging development, and internal coordination. Supervised material valued at 580 million; held purchase order signature authority to $20,000 and invoice approval authority to $100,000. Procured $6 million annually in products and services. Monitored contractor/ supplier performance against strategy plans and implemented corrective action. Controlled raw materials and finished goods inventory at subcontractor locations. ●At Reckitt & Colman, achieved a 1,200 percent reduction in line order cuts, exceeded objectives for inventory turns, and reduced total inventory by 15 percent. . Spearheaded production planning, component ordering, and coordinationof star-up with co packers for seven new products. 308 。Minimied scap lsesthough ipstion of onhand iventory duing formulation and packaging changes, and sales of nentories oContracors. 。AtCastol North America Automotive dentfted and ecovered 51.2 mlioninn supplier overcharges through the development of computer models. Saved over 5000000 through price renegotiations with vendors Devised and maintained cost fle spreadsheets by uilizing Blls of Material and costs to determine overall case cost of each product. ●Served as team member of Cross Training Program, Supply Chain Management Team, and numerous task forces. . Change management, lean thinking, strategic and operations planning, and training diverse nonunion and unionized workforces. ●Profcient with several ISO Standards, including the new ISO 9000 200,MIL 45208, ANSI, and ASTM standards. 。Manufacturing experience in a complex plant environment, including sales and customer service leadership roles. Process improvement experise. . Complete P&L responsibility for $43 million revenue factory (50-plus nonunion emplayees). ●Reengineered entire factory of recently acquired division. Hired entire new staff following acquisition. ●Reduced force by 50 percent while maintaining same output. ●Established companywide quality policy and SPC requirements. Prepared plant for customer audits and ISO 9000 certifcation, ●Purchased line of CNC equipment for high-speed manufacturing. lmplemented lean manufacturing practices. . Full Proft and Loss responsibility for 244 plus associates. Reduced inventory over 47 percent, from $2.65 million to $1.4 million, within frst five months. ●Increased on-time shipping to better than 98.5 percent to customer requests. Designed new shipping configurations, saving company over Slmillion annually. . Diminished headcount over 18 percent, from 244-plus down to 204, saving over S1.4 mllion per year. . Consolidated two separate outsourced suppliers and brought production in- house, saving over S3 million. . Increased productivity over 30 percent, from S16 mllion sets toover 521 mllion sets in one year. . Recruited to turn around 300-employee aluminum wheel manufacturing acility that generates S78 million annall, but has lost S4 million YTD as of August 2005. Hold functional responsibility over human resources, finance, process and manufacturing engineering, new product launch team, operations, safety, quality assurance, materials/ 309 purchasing group, and plant engineering/maintenance. Employed lean manufacturing techniques and maintained mandated certifications, including 150 14001 and Ford Q1. Achieved S360,000 in annual savings by eliminating outside contractor inspection operation and instituting upstream quality improvement actions at defect source. Attained 11 percent wheel unit cost improvement within two months asa result, and by optimizing machining bottleneck performance via cycle time, scheduling, and spare parts optimization. 。On target for 22 percent increase in plant capacity through $2.2 million capital program focusing on automating machining operations and robot cell optimization. ●Currently structuring and negotiating $1 million-plus annual contract for machining technical support. New program will serve as model for wheel plants throughout company. . Reduced scrap rate 21 percent in October 2004 with changes to paint/clear coat line and debur process. ●Presently overhauling employee recognition programs to more dosely match deliverables and enhance communications. Turned around poorly performing plant and improved plant efficiency from 78to91 percent. Introduced lean manufacturing techniques and led plantwide implementation of Six Sigma, Five S, Kanban, TPM, Kaizen, and SMED, and replaced MRP II system with SAP software. . Drove plant cost position from sixteenth to sixth and slashed costs $3.12 million annually through a number of initiatives, including labor reduction, washer/ink/spray usage reduction, efciency gains, spoilge improvement, PM program, and eliminating spending waste. Garnered labor savings of 5400,000 annually by reducing both salaried and hourly positions by eliminating duplicate tasks, instituting cross training and combining positions. . Improved internal spoilage rate by 28 percent while reducing customer complaints 21 percent over three year period, leading to $216,000 in annual scrap savings. Cut workers' compensation expense by $104,000 annually due to accident-free environment. . Reduced annual logistics and overtime costs $189,000 and overtime, respectively, by eliminating customer assistance from sister plants. Completed advanced management program, focusing on international and domestic business strategy. 310 Marketing Career Summaries Professional Profile ffetively interacting with the sales feld. Segmentation Targeting Branding Financial Forecasting Advertising Retail Sales Sales Promotion Collateral, Displays and New Product Rollout Total Communications Strategist Strategic Planning E-Marketing/Online Marketing Director Award-winning pioneer and expert in Web/Internet/new media marketing. Career Web-savy marketing professional accomplished Profile in creating and leading high-impact marketing campaigns that consistently meet aggressive e-business goals, Initiated groundbreaking programs and delivered large revenue gains. Excel in both start-up and mature corporate environments. Strong leader known for tenacity and positive "can-do" attitude. Fully fluent in interactive and Internet technologies and tools, Areasof ●Web, print, and broadcast advertising Expertise 自Business development initiatives 磨Community building and customer loyalty 楼E-business strategies and technologies ●Product launch strategy and execution 巷Partnership and alliance building 想Online relationship marketing ●Market awareness building 意User acquisition and retention . Staff development and leadership Perfect Phrases consumer Expert in creating predictive models, customer data mining. 311 segment markets and make decisions on what Customers will buy and when theywil buyit. ●Expert in developing direct marketing plans to meet gross sales andproft targets, induding marketing program recommendations, budgeting, unit forecasting, and program ROI analysis. Experienced in modifying marketing plans based on availability of resources and opportunities to maximize ROI on existing marketing programs. ●Strategic and creative marketing and management executive with strong record of contributions in marketing, advertising, and management of people, services, and production. History of effective interaction and relationship management with clients, sales professionals, creative agencies, and multifunctional project teams. Expert in driving a cross-functional team (Direct Marketing, Business Management, Sales and Service, Operations and Fulillment, Web Commerce Group, etc.) to leverage infrastructure and processes required to successfully execute end-to- end operational implementation of direct marketing programs and retail marketing strategies. 。Areas of Expertise: Marketing campaign design Brand recognition Special event planning Creative content development Presentations Multimedia production Public relations New business development Project management Graphic design Copywriting Business processes Contract negotiations Budget development Live event production ●Creation of marketing materials, including: direct mail, brochures, newsletters, sell sheets, advertising print design, ad copy, radio copy, and press releases. Script writing and producing and directing broadcast television segments. Designing content for corporate Web sites. Responsible for developing marketing strategies and creative content production, managing a small staff and outside vendors for this ullservice marketing consultancy ofeing pecialized services to corporations, as well as small, home based, and newly created companies. 312 ●veially integrated into arge oganizatons and actedas outside creative cmmnictionesourcefor small companies and agencies 10 provde a vstarayof advertising, marketing, and event planning services. Managedthe ucessul implementation of ntionwide branding campaign, conferences, and fund-raising events for the Hispanic Scholarship Fund organization. Developed corporateeventsfor Bllouth, Mariott, Mindsping, Pepsi, andMedtrade. ●Led development and execution of marketing strategies and new business initiatives that drove rapid growth from the ground floor to S8.2 million. ●Pioneered a fully functional marketing department infrastructure, incduding policies and procedures, streamlined business processes, and a talented marketing and communications team. ●Created and deployed unique advertising campaigns proven successful in positioning the company with a competitive distinction. Won national attention for innovative and edgy ads that piqued interest in the target markets. ●Delivered 54 percent ROI from marketing efforts by employing a shrewd balance of Internet and traditional print and broadcast medias to maximize results. . Negotiated and structured eight major business partnerships and lliances; built and led successful win win programs through cost-effective co-marketing initiatives. . Conducted research and initiated new product line in paper products, indluding product specification development, segmentation identfication, and ollout plan. New proouct specihcation development, segmentation identifcation, and rollout plan. New line gaineda 32 percent share within six months, nearly the P&G average for toiletry products. ldentified and developed new distribution channel for P&G paper products line, which included retail recruitment, rollout schedule, inventory management, and training schedule. New channel representeda 7 percent share of distribution mix within two years. ●Recommended shift in brand image to target younger buyers, which was successfully implemented and improved name awareness with that segmentby 12 percent. Overall brand awareness for individual product lines reached 93 percent in 1997. Dedicated extensive time and energy to improving communications with personnel, accepting full responsibility for scheduling, performance reviews, employee motivation, and boosting morale. ESS feedback for our group was in the top 20 percent inallof P&G. Nursing Career Summaries Professional Profile Thirteen years with Independence Blue Cross, 12 years as departmental superisor 313 of12 to21 registered nurses in care management and coordination. Seventeen years staff nursing at Columbia Hospital, a leading research and teaching hospital. Seven years as the quality assurance representative for the ambulatory surgery unit. Two years case management and cost containment analysis with a home health- care provider. Three years of charge nurse experience at prominent nursing and rehabilitation center. Perfect Phrases . Licenses/Certifications: 题Santa Clara County certifed as *5150 Evaluator (72-hour holds for Psychiatic Evaluation) IV/Central Line/Blood Withdrawal certficates and experience . Nationally Registered Emergency Medical Technician(10 years) . Certifed ICU/CCU monitor and EKG technician American Heart Association and American Red Cross Instructor certifcations ■Certifed Patient Care Manager (Hospice) Direct patient care in HIV/AIDS; end-stage. Services included 24 -hour availability Direct patient care in HV/AIDS; end-stage. Services included 24-hour availability and care. Counseling for patients and families, medications and treatments, intervention with Emergency Services to minimize stress on patients and families. Care: direct bedside, hands-on; teaching families and loved ones how to care for patient without exposing themselves, through death care and after care. Care always indluded both nursing and counseling services. Teaching Experience: 重CPR Instructor for American Heart Association (1988 to 2001). Instructor for American Red Cross (1985 to 1991) Taught CPR (Infant, Child, Adult, Community, and Professional Rescuen, First Aid, Advancedfirst Aid, and Basic Aid Trining. Certifed in Advanced Life Saving (Lifeguard) for three years. Received five year service pin& award. Mission Cllege Teaching Asistant/Tutor(1989 to 1990) TutringnAssistant Teaching in Pharmacology, Mathematics for Medicatios Anatomy and Physiology, and other science courses for the Mssion lle Psychiatic Tchicicn Pogram, under the supevision of Margaret BoneRN PHN, MA; pproved by the Board(s) of Nursing. 。Nursing roesioal with over 30 years of experience in Fcilly steMedel BecodAudis, Dlegaion Ovrsight, Uization Review MCQA NPAC Tile xl OBRA OSHA, and JACHO. Extensive experiences with organizational sills and elf-motivation mangenetsills, dretor of nursing kils, and 15 years dinial xeriene ICU.ER 314 BURN UNIT, Medical and Ortho). ●Rgited Nurse: recentRN grad with recent but itense rialexperenre inhospitial CCACCU and primay care environments. Dayto day managementof high acuity patients on Medication/Surgery. CCU computer sllde managing heay daily patient volume. Profcientin all documentation/record maintenancel/paperwork to ensure accuracy and patient confidentiality. Exceptional grasp of managed care: excellent mastery of supervisory skills and demonstrated leadership in supervising, training, and auditing Registered Nurses conducting case management and discharge planning at several HCA hospitals. In- depth knowledge of health benefit programs: coverage requirements, medical and departmental policy, procedures, practice, terminology, and pharmaceuticals. An active participant in numerous care management and coordination departmental initiatives. ●Achievements include developing the Independence Blue Cross On-site Review Program and generating and maintaining positive and communicative relationsat several challenging health-care facilities. . Highly proficient in contributing to and reaching team solutions, generating and maintaining positive relations with internal and external clients, maintaining all compliance standards, working well under pressure, and producing rro-fee workof high quality. . Credentials: Board Examination01/2005 License, State of Texas 07/2004 ICCU/ACCU Staff Nurse, Good Samaritan Hospital, Suffern, New York, Medical Office/ Nurse Medical Office Skills: scheduling clients, taking vital signs and initial assessments, scheduling tests, calling in prescriptions, taking phone calls from patients and other physicians, setting up exam rooms, assisting physician with exams, pap smear, flexible sigmoidoscopy, 12-lead EKG, cleaning, and autoclaving equipment ●Clerical Sills: Answering phones, fling, ordering supplies, daily reports, money handling and scheduling; Microsoft Ofice, MS Windows, keyboarding, 10-key, e mail, Internet. Customer Service Experience: Customer complaints and problem solving. 。Chief Nurse of a large ambulatory clinic serving over 50,000 clients ina federally funded setting. Oversaw three large clinics with 20 nursing personnel. Responsible for scheduling, recruiting, evaluating, budgeting, ordering, and monitoring all cinic operations with 11 Family Practice physicians. ●Chairman of the Patient Focus Committee, Infection Control Committee, and Performance Improvement Committee. Commended for bringing many clinic improvements. 315 Interim Director of Nursing: directed the nursing activities in multispecaty Ambulatory Surgery Center (ASC) consisting of three Operating Rooms, a seven-bed Recovery Room, an Endoscopy Lab, and a Fertility Clinic. Managed all nursing activities to include major equipment acquisition worth more than a million dollars, policy development, scheduling, accreditation preparation, quality improvement and utilization management, marketing, budgeting, and supervision of 26 personnel. Commended for problem solving and developing over 230 policies and procedures. ●CurrentLicenses/Certifications: Registered Nurse Licensed Psychiatric Technician 国American Heart Association, CPR/BCLS (AED) 面CPI (Crisis Prevention/Intervention) Certifed ■Certifed Director of Staff Development (DSD) Paralegal Career Summaries A results-oriented Legal Assistant experienced in legal administration and paralegal studies involving research, writing, investigation, litigation support mediation/arbitration techniques, rules of evidence, and dissolution of marriage proceedings. Familiar with word processing, spreadsheet, docket control, and database applications. Key responsibilities included: ●Drafted and fled motions, interrogatories, initial and responsive pleadings. ●Tracked client employment records and other information using various sources. Helped clients fll out income, expenses, and property statements. ●Prepared settlement agreements and other closing documents. Nearly seven years experience in a law firm with general practice cases, including bankruptcy, criminal, family law, civil litigation, business setup, and estate administration. Successfully settled numerous collection, countersuit, bankruptcy, and preference cases and claims. Member and chairperson of two (state) creditor committees that assisted in recovery of millions of dollars of unsecured claims for various creditors. Created database on Microsoft Access of open and closed fles with cross-reference of names of principals associated with fles. Recovered over S1 million in bad debt recovery for company. Perfect Phrases Litigation paralegal/legal secretary: conduct legal research; draft, summarize, and/or transcribe documents and correspondence一pleadings, discovery, trial 316 preparation; calendar; schedule; arange travel. ●Insurance claims/legal background: 11 years staff counsel experience; insurance courses completed: risk management, claims, operations, fnancialstatutory accounting and regulations, business and financial analysis, legal environment, commercial/personal property risk, and liability management. ●Litigation legal assistant to partner in law firm. Drafted, summarized, and transcribed records, correspondence, pleadings, and discovery (provided legal research and writing of memos, points, and authorities and declarations); managed litigation process, heavy client contact (including investigation and responses to discoveryl, and coordination of international travel. . Responsible for running a staff counsel office separate from the insurance company's Branch and Home Office. Administered, updated, and repaired LAN/WAN (local and wide area network) with telephone help from Home Office. Administered accounts payable/receivable for office, and prepared accountability reports of same to Home Office. Provided litigation support to managing attorney, including document management, legal research, drafting, summarizing or transcribing of documents; heavy client and claims department contact; calendaring coordination. ●Full-time litigation secretary and legal assistant for an AV-rated law firm. 。Competent in legal writing, scheduling motion calendars, special set hearings, and client interac tion etiquette, PpeLiaI SCL nearings, and client interaction etiquette. Diligent in keeping deadlines, scheduling, and blling. Experienced inthe procedures of the Circuit Court (civil and family divisions) and the District Court of Appeals. Able to give astance in preparing for depositions, hearings, etting witnesses, expert witnesses, and trial preparation. Knowiedge of the [statel Rules of Court and the procedures required in civil procedures. Substantive legal work in a paralegal/legal assistant position. Responsible for nitial meetings with clients for intake of information and case analysis. 置Manage cases to meet deadlines and provide client support. Draft pleadings and correspondence. Prepare pleadings for fling withthecourt. 团Organize discovery responses and prepare for submitting to opposing atomey. 黑Coordinate and monitor ttorney's personal calendar and docket schedule. ”Prepare bankruptcy petitions and fle via electronic case hling system. Discuss preliminary and postbankruptey isues withclients. ■Experienced with it stay motions, consent orders, and other bankrupcycourt motions. 317 Bepealestale pnning documenrs and 85 diens wthindin BeablTuty Aeente Asts atoney with the fomation of Copoo d and imited ibiltlyl companies, also asist in fling domestic and Cvil complaints. |
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