“The great gift of human beings is that we have the power of empathy.”
by Meryl Streep
Empathy is the experience of understanding another person’s thoughts and feelings from their point of view, rather than your own. An empathy map is a tool that I like to use with teachers to take a human-centered approach when thinking about per-
sonalizing students learning. Originally designed for businesses to think about their
customers needs, schools are now using them to think about their students needs.
Empathy maps shed light on which problems to solve within your school or class-
room through a protocol.
The purpose of an empathy map activity is to empathize with end users, our stud-
ents. When we better understanding how they think and feel, it will allow us to de-
sign classroom practices that work for them. You can create empathy maps several
ways but my favorite way is to interview multiple students to gain perspective and
truly hear their voice. Example questions for an interview would be:
- What would make you excited to come to school?
- Describe a class you feel most successful in and why.
- How could all teachers help you feel successful?
- Tell me about a time when you learned to do something really difficult? How did you learn it?
- What would your ideal learning experience look like?
- What change do you feel would make the biggest difference in your learning
experiences? Why?
Then when I sit down to do an empathy map, I take a blank piece of paper, draw a
circle in the middle and then section it off into the four sections below:
- Said: What are things this student might say in your class?
- Thought: What are things this student might be thinking while in your class?
- Did: What are some things this student might be doing in the class?
- Felt: How might this student feel?
Inside the middle circle I put the students name and then answer the above ques-
tions for said student using the data I gained from the interviews. If you don’t have
time to do the interviews, that is ok too. You can then walk through this activity and
think about what they would say, think etc- just know with this approach you can un-
intentionally add judgements.
Empathy Maps are a great way to disclose the underlying “why” behind students
actions, choices and decisions so we can proactively design for their real needs; not
based on what our needs as teachers are. After completing the empathy map activity
you can now adjust an upcoming lesson, task, classroom environment etc to address
students’ needed.
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