|
开场 i, it's 你的名字 from 你的公司. May I (please) speak to Mr.Smith? 你好，我是x公司的xx，请问您是Smith先生吗？ 对方不在或正忙 ould you please take a message? Please tell her/him that… I'd like to leave her/him a message. Please let her/him know that… 能否请您留个消息，告诉他…… When is a good time to call? 什么时候方便我再次来电？ When is she/he going to be back? 他什么时候回来？ Could you tell him/her that I called, please? 能否转告他我找过他？ Could you ask him/her to call me back, please? 能否转告他请他回电给我？ Okay, thanks. I'll call back later. 好的，谢谢，我待会儿再打来。 有时说事 I'm calling to ask about/discuss/clarify… I just wanted to ask… I'm calling about/because… I'm calling to follow up on… 我打电话来是为了…… 纠正对方的说法 I'm sorry, but I think there has been a misunderstanding… I'm sorry, but it's not quite right. 不好意思，但我想您有所误解…… 与买家确认重要信息 Let me see if I got that right. When you say…do you mean…? So if I understand you correctly… Just to confirm, … Just to clarify, you said… I'm not sure I understand. Did you mean…? 再跟您确认一下，您的意思是…… 没听清买家在说什么 I'm sorry, I didn't catch that. Could you please repeat yourself? 不好意思，我没听清，您能重复一遍吗？ Would you mind spelling that for me? 您能把这个拼写一下给我吗？ Would you mind slowing down? 您能说慢一点吗？ Would you mind speaking up a little bit? 您能说大声一点吗？ 当通话质量不好时 I'm sorry, could you speak up, please? Would you mind speaking up a bit? 您能说大声一点吗？ I'm sorry I can't hear you very well. I think we have a bad connection. 不好意思线路不好，听不清楚。 挂电话时 I will follow up with the requested information soon. 我会尽快跟进您所需的信息。 I will keep you updated on our progress. 有新的进展我会及时通知您。 Thank you for your time. Have a great day! 谢谢，祝您愉快！ 小贴士 给买家打电话前的准备工作 01、预约 为了不打扰对方生活工作，跟买家通电话前最好预约一个时间，这样就不会引起买家的反感。 02、FAQ 准备好你所能想到的有关产品、有关公司的问题和答案，以便第一时间为买家解决疑问。 03、录音APP |
|
|
