问题响应太慢,可疑品是怎么控制的,分层审核.....作为质量人,不知道QSB(quality systems basics)质量体系的基础表达又怎么能行,今天为大家介绍一下快速响应的实用英语,后续的推送中会陆续增加其他模块的介绍,希望大家熟练掌握,可以做到脱口而出。 --------------------------------------------------------------------------------------------------- 快速响应:fast response 同义词:可以用rapid reaction代替,快速响应的重要性不言而喻,看一下实用例句: 1.The fast response and on-site high efficient handling is our requirement for the supplier.快速响应和高效的现场处理是我们对供应商的要求。 2.Fast response is a system that standardizes reaction to significant external/internal quality failures快速响应是对内外部重大问题的标准化的反应 快速反应程序主要分为三个过程: 1.Communication and Ownership of Significant Quality Concerns 问题沟通和管理 2.Problem Solving 问题解决 3.Lessons Learned 经验教训 开会,当然得有问题啊,否则一堆人在一起,捣鼓啥呢? 什么是所谓的问题,这里有个很经典的解释: A Problem is the GAP between the current situation and customer satisfaction 问题就是:现状与客户满意度的差距 质量部作为问题的收集者: Quality shall identify significant Quality concerns from the past 24 hours 问题分为两类: 内部问题:internal concerns 外部问题 : external concerns 问题上板: New concerns shall be filled in on the Fast Response board prior to the meeting by the owner. 额外赠送 记录问题的板怎么说啊?Dry erase board 总的来说,快反会是这样
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