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有关客户催促交货以及如何安抚解释给客户不能按客户要求交货的原因，和有关产品质量问题的经典外贸语句，非常有用，希望大家记住： 一：关于交货期的问题常用经典语句： 1. we stressed that the goods would be required for the winter sales in this country. 我们强调过货物是为我国冬季销售的需要。 2. they have now been pressing us for supplies for forthcoming sales. 他们为了即将到来的销售季节，现在正一直催促我们供货。 3.we have had to keep them waiting. 我们不得不使他们等待。 4. as we have been kept extremely busy over the last few months. 在过去的几个月中，我们一直都很忙。 5. and all of these orders have been dealt with in strict rotation. 所有这些订单都严格地按先后顺序处理。 6.however, we are glad to inform you that it was shipped per M.V. ben venis that sailed from here on 17th September and is due to arrive in london on 25th Octomber. 但是我们高兴地告诉你，该订货已由BEN NEVIS船装运，该船在9月17日驶离此地，预定于10月25日到达伦敦。 7. in your letter of 2nd May, you informed us that the goods would be shipped soon. 在你5月2日的信中，你告诉我们货物应该马上装运。 8.As you have failed to deliver within the specified time, we have not alternative but to cancel our order. 因为你已经没有在规矩的时间内交货，我们没有选择只好取消我们的订单。 9.please hurry forward the making of these goods. 请加紧生产这批货物。 10. what is the earliest date when you could complete our order? 什么是你能完成我们订单最早的日子？ 11.how long will it take you to get the goods ready for shipment? 你需要多次时间把这批货准备完成装运？ 12. we thank you for your order No.25 for refrigerators but regret that we cannot deliver these in less than three monthes. 我们谢谢你25号对冰箱的订单，但是非常遗憾我们不到3个月内不能交货。 13. we have shipped your order No.37 with the exception of the fancy buttons which are now in transit and will follow in the next few days. 你37号订单，除了杂色纽扣外我们已经装运，杂色纽扣正在转运中，过几天我们就可以装运。 14.we are doing our utmost to hurry them forward and will despatch your goods from the first delivery to hand. we hope this delay will not seriously inconvenience you. 我们正在全力加紧往前赶并将用最早的船发运你的货物，我们希望这次延迟交货不会给你带来极大的不便。 15.we shall hasten delivery to the very utmost in order not to disappoint you. 我们将尽我们最大努力加快交货以便不让了失望。 16. to avoid delay, we request you to send us shipping instructions at once without waiting for our advice of the goods being ready. 为了避免延迟交货，我们请求你不用等我们的货物备好通知就马上发给我们装运指示。 17.enclosed are the samples and price list of the proposed substitute; if you will reply by return E-Mail us we could ship the goods next month. 附件是建议替代的样品和价格表，如果你们E-MAIL回复我们，我们将下个月可以装运。 二. 关于产品质量要求描写的经典语句： 18.The quality must be up to sample. 质量必须达到样品的标准。 19. first-class material and workmanship are essential. 一流的原料和生产工艺是必须的。 20. the quality of your goods should be in no way inferior to that of our sample. 你们货物的质量必须和我们的样品一样。 21.the goods must be in all respects full equal to our samples and inferior goods will be rejected. 产品必须全方位和我们的样品一样，我们不接受低质量的产品。 22. if Art.No.55A is not available,please send 56A or 57A instead. 如果55A商品不能提供，请发56A或者57A代替。 23.we leave it to your decision to supply a suitable substitute, should you not have what we want. 假如我们需要的没有，你可以决定提供给我们适合的替代品。 24.we regret that nothing has been heard from you since. 我们很遗憾从那以后没有收到过你们的来信。 25.what special discount can you offer for an order over USD50000? 对于5万美金的订单你能给什么特殊的折扣？ 26. your early attention to this order will be appreciated. 你及时的关注这个订单我们将非常感激。 27.if this first order is satisfactorily executed, substantial business will follow. 如果第一个订单执行的令我们满意，大批的业务将随后而来。 在和外商通信或者交流中恰当的运用这些短句，会让你在外商的心目中更加高逼格。 这些金句对搞定外商有锦上添花的效果，而且，用这25个外贸函电短语回复客户询价效果格外的好。 1.we thank you for your letter of (10th November), enquiring for LED lights. 谢谢你们11月10人对LED 灯的询价来信。 2. we are exporting Television of various brands among which XXX Brand and XXX Brand are the most famous ones. 我们现在出口各种品牌的电视，其中XXX 和 XXX 品牌最为著名。 3.xxxx are in great demand abroad. xxx在国外需求很多。 4.our stocks are running down quickly. 我们的存货快速下降。 5.not only for their fashional design but also for the reasonable prices. 不仅因为它时尚的设计也是因为合理的价格 6.once you have tried our XXX you will place repeat orders with us in large quantities. 一经试用我们的 XXX产品，你就会向我们大量续订该产品的。 功夫外贸公众号 GFWAIMAO 手机上学习外贸和外贸英语口语 7.base on your requirment.... 根据你方的需求..... 8.per set,/per bottle,/per piece 每台，每套，每辆/每瓶/每件/ 9.the above prices are understood to be on CIF XXX basis， net. 上述价格是成本加保险加运费到XXX的净价。 10.Please note that we do not allow any commission on our XXXX 请注意我们对我们XXX产品不给任何佣金。 11. By L/C at sight to be opened through a bank to be approved by the seller .... 用通过卖方认可的银行开立的即期信用证。 12. the above quotation is made without engagement and is subject to our final confirmation. 上述报价无约束力，以我方最后确认为准。 13. we would like to take this opportunity of introducing to you our ( XXX Brand TV) which enjoy the same popularity as ( XXX Brand). 我们愿意借此机会将 XXX牌电视介绍给你，XXX牌电视与XXX牌电视受到同样的欢迎。 14. .....which will give you all the details. 它将提供你该商品的详情。 15.we are glad to have received your letter of ( 7th September )in connection with your enquiry for XXX 我们高兴地收到你们九月七日有关 XXX的询价信。 16.subject to your reply reaching us before the end of ( this Month)... 以你方本月底答复到我方为准。 17.However, if the quantity to be ordered for each individual item exceeds XXX sets we may grant you a (5%) discount. 但每个单项商品的订购量超过 XXX台，则我们可以给你5%折扣。 18.Meanwhile, please be informed that we require the payment to be made by sight L/C which should be established through a bank approved by us. 同时告诉你方，我们要求用即期信用证付款，该信用证应通过由我方认可的银行开立。 19.owing to the (durability ) and competitive prices .... 由于经久耐用和竞争性的价格..... 20.we suggest your placing orders without delay, so that we may gurantee the supply, and you would not miss the chance. 我们建议你们立即订购，以便我们保证供货，你们也不会失去机会。 21. while appreciating the quality of our XXXX, You will also find that our prices are only too compititive to be acceptable. 赞赏我们XXX的产品质量的同时，你还会发现我们的价格太有竞争力而令你们接受。 22.we are only too glad to confirm you the order. 我们非常高兴向你确定这个订单。（主要 too....to..是否定句，但是TOO 前面加个ONLY ，only too....to..就变成肯定句，如本句和上一句） 23. to accept your present counter offer would mean a heavy loss to us, not to speak of profit. 接受你们现在的还价意味着我们将有巨大亏损，更不用说利润了。 24.if at this lowest prices you can not make an order with us ,we are sorry to say that you can only switch your requirements to others suppliers. 如果在这最低的价格你不能同我们下订单，我们非常遗憾地说你们只能把你们的订货需求转向其他供应者了。 |
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