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1)Make coffee by the cup. 使用咖啡杯制作咖啡 Rinsed the cup with over-flowing hot water, empty the cup of the waterand place it under the coffee machine nozzle and then press button for regularcoffee. 使用热水冲洗咖啡杯，然后清空杯里的水，把它放在咖啡机喷嘴的下面，按下普通咖啡的按钮 Why should you pre-heat the cup? 为什么要预热咖啡杯？ 2)Proceed to and approach the guest table. 继续服务 Say “Excuse me,Mr./Mrs./Ms./Sir/Madam XXXX, may I serve your coffee?” “对不起，xxx先生/小姐，您要来点咖啡吗？” If yes,stand at the right side of the guest with your right leg slightly in front ofthe table. 如果可以，站在客人的右边，右腿在前 Place the pot or cup on a non-slip service tray together with hot milk,sugar bowl / set (Depending of the hotels’ equipment) 将咖啡壶或杯和热牛奶，糖缸一起放在防滑的托盘上（根据酒店的设备） 3)Serving coffee by the cup. 服务杯装的咖啡 Place the hot milk, sugar bowl / set (Depending of the hotels’ equipment)on a non-slip tray 将热牛奶，糖缸放在防滑的托盘上 Place coffee cup set on the right side of the setting, with cup handlepointing horizontally (3 o’clock) to the right andcoffee spoon parallel to it on the top of the saucer. 咖啡杯摆在右边，咖啡杯的把手水平摆放朝向右边，咖啡勺水平摆放在咖啡碟上 Why should the cup be placed on the right hand side? 为什么咖啡杯要摆在右手边？ Why should the handle be pointing horizontally (3 o’clock)? 为什么把手要平行摆放？ 4) Before leaving the guesttable. 离开客人餐桌前 Say “Please enjoy your coffee” with a smile. 微笑的说“请慢用咖啡” Why should you say “Enjoy your coffee?” 为什么要说“请慢用咖啡”？ |
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