出色的管理者既不是哲学家、演艺人士，也不是实干家或艺术家，他们是工程师。他们把机构当作机器看待，兢兢业业进行维护和改进。他们设计出流程图，展示机器如何运作，如何对设计进行评估。他们开发出量化工具来评价每个独立的机器部件（最重要的是人）和整部机器的运转情况。他们不断对设计和人员进行完善以便更好发挥作用。
他们不是随意而为，而是心中装着机器运行的因果关系，系统地进行维护改进。他们非常关心与此相关的员工，不希望对员工的态度、期待导致员工心情不愉快，从而影响机器的持续改进。对员工漠不关心，既对个人不利，也对个人所属的团队不利。
当然，你在机构中的职位越高，你的想象力和创造力就越重要，但你仍然必须具备必要的管理/协调技能。一些年轻的企业家都是从想象力和创造力开始，并
随着公司的不断发展提升管理能力的。也有一些人一开始具备了管理技巧，随着职位攀升逐渐再发展出想象力。就像伟大的音乐家一样，所有出色的管理者都同时具备创造力和技术能力。任何层级的管理者，如果不具备组织工程师的技能，就不会成功。
Great managers are not philosophers, entertainers, doers, or artists. They are engineers. They see their organizations as machines and work assiduously to maintain and improve them. They create process- flow diagrams to show how the machine works and to evaluate its design. They build metrics to light up how well each of the individual parts of the machine (most importantly, the people) and the machine as a whole are working. And they tinker constantly with its designs and its people to make both better.
They don't do this randomly. They do it systematically, always keeping the cause-and-effect relationships in mind. And while they care deeply about the people involved, they cannot allow their feelings for them or their desire to spare them discomfort to stand in the way of the machine's constant improvement. To do otherwise wouldn't be good for either the individuals on the team or the team that the individuals are a part of.
Of course, the higher up you are in an organization, the more important vision and creativity become, but you still must have the skills required to manage/orchestrate well. Some young entrepreneurs start with the vision and creativity and then develop their management skills as they scale their companies; others start with management skills and develop vision as they climb the ladder. But like great musicians, all great managers have both creativity and technical skills. And no manager at any level can expect to succeed without the skill set of an organizational engineer.
