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催客户或者被客户催,要怎么说?

 萨拉的笔记 2023-05-26 发布于广东

这些天有两个项目客户还是游走在确定的边缘,内心真的替他们着急,因为前段时间我有催他们要赶紧敲定,毕竟国庆节要来了,而且最近国内很多项目都是赶国庆前完工的,基本上这个月都是排满的。

因此我跟客户说的交期都是35天以上的,末了还会补一句,收到定金后还要重新确认一遍交货时间。

对于还在犹豫的客户,鉴于目前工厂的订单安排,我一般会这样催他们:

Could you please get back to me at the end of this week?

Please get back to me as soon as possible, it's better give me answer before our work today.

I hope you can confirm this afternoon, then we can get things moving before National Holiday.

We would appreciate an early reply, looking forward to hearing from you before Friday.

We were wondering whether you had received our email on 16th Sept. We have not heard from you we are worried that we did not explain the situation clearly. Please get back to me when you see this mail.

像今天客户问我交期,我都会说,国庆之后才能确定,一般是国庆节回来算起,15-25天一个高柜的交期。

We are afraid we won't be able to start working on it until come back from National Day Holiday.

To be honestly speaking, now production line full of orders. we are afraid this month can not arrange your order. but we will try to put it at the first one after we coming back from National Day Holiday. 

比如当你在装柜的时候,客户使劲打电话催你做资料,或者是做报价,而你正在忙着看货物,数件数,这个时候你恨不得自己是个千手观音,你只能给客户回复这会真的没空,需要稍后再给您做,或者明天......

Now we are busy for loading, I am really haven't had time to make quotation for you righ now. will get back to you after 3 hours, thanks so much for your understanding and your patience.

I am really sorry for such late about your project details but we have been extremly busy today. I am sure can send you the documents tomorrow/ later tonight.

Thank you so much for your patience, today we are really crazy busy for loading. we will get back to you within 2 hours later/ Promise you I will put it the first thing tomorrow morning./ I will send you the list before sleeping today./ we will send you the design before the end of the day.

这样说了之后,客户一般都会表示理解!

有人说,为啥要把自己搞得那么累,装柜就留给工厂去装,让车间主管帮你看着就行。也许是每个行业和产品的不同,我们这一行的产品比较特殊,多一个人看着就会多一份放心。曾经也试过没去现场监装,最后漏掉的配件,运费也是需要掏腰包平分的。

希望你用尽全力去奔赴,哪怕忙成狗,累到崩溃,你跳动的心依然能长出藤蔓,缠绕成梦想的花环。何惧?生命如海,奔腾不息!

我们能成为什么样的人,过上什么样的生活,本质上就是我们所做的大大小小的选择和决定的叠加。

任何的收获都不是巧合,而是每天的努力与坚持得来的。

坚持,是生命的一种毅力,执行,是努力的一种坚持!

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