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你要操心的是要尽可能做出最佳决策，因为不管你做什么，很多人都会说有些事你做得不对，或很多事都做得不对。人的本性就是这样，希望别人相信他们的观点，如果你不信，他们就会生气，即便他们自己也没有理由相信自己就是正确的。所以，如果你是个合格的领导者，你就不应该对别人不认同你的意见而感到意外。重要的是，你在评估自己决策正确与否时，要有逻辑、立场客观。 只要你自己有适当的开放心态，即便你相信自己比一般人更有见解，也不能说明你缺乏逻辑或武断自负。实际上，认为一般人的想法超过你和你身边见解超群的人的想法，这本身就是不合逻辑的。因为，你们是经过了一番努力才到了现在的高级职位，而且你和那些很有见解的人比一般人都拥有更多的信息。否则，你们和那些普通的人就不会处于现在的工作职位。换句话说，如果你的见解不比一般人高，你就不会是领导者；如果你的见解比他们的更高，那就不必担心你做的事情不受欢迎。 因此，你该如何对待员工呢？你的选择或者是忽略其存在（导致他们怒气冲冲，而你不管他们怎么想），或者无原则地按照他们的想法行事（这不是什么好主意），或者是鼓励他们把分歧摆到桌面上，经过公开、理性的讨论让每个人了解你观点的相对优势。要允许把分歧公开，愿意进行观点论战，无论输赢，只要最好的观点胜出即可。我相信，创意择优不仅可以产生比其他机制更好的结论，还能使合理但不受欢迎的决策赢得更多认同。 Just worry about making the best decisions possible, recognizing that no matter what you do, most everyone will think you're doing something-- or many things-- wrong. It is human nature for people to want you to believe their own opinions and to get angry at you if you don't, even when they have no reason to believe that their opinions are good. So, if you're leading well, you shouldn't be surprised if people disagree with you. The important thing is for you to be logical and objective in assessing your probabilities of being right.
It is not illogical or arrogant to believe that you know better than the average person, so long as you are appropriately open-minded. In fact, it is not logical to believe that what the average person thinks is better than what you and the most insightful people around you think, because you have earned your way into your higher-than-average position and you and those insightful people are more informed than the average person. If the opposite were true, then you and the average man shouldn't have your respective jobs. In other words, if you don't have better insights than them, you shouldn't be a leader-- and if you do have better insights than them, don't worry if you are doing unpopular things.
So how should you deal with your people? Your choices are either to ignore them (which will lead to resentment and your ignorance of what they are thinking), blindly do what they want (which wouldn't be a good idea), or encourage them to bring their disagreements to the surface and work through them so openly and reasonably that everyone will recognize the relative merits of your thinking. Have the open disagreement and be happy to either win or lose the thought battles, as long as the best ideas win out. I believe that an idea meritocracy will not only produce better results than other systems but will also ensure more alignment behind appropriate yet unpopular decisions. 
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