投诉信文体概述投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。在语言方面，要注意把握分寸，要公平
、公正。投诉信应包括三个方面的内容：1. 表明写信目的，投诉的内容。2. 投诉的具体原因。3. 希望得到的结果。首段句型:1.我写
信是投诉关于……I am writing to complain/make a complaint about…第二段句型：1.我
对……不满意有一些主要原因。首先，……更糟糕的是，……最后，……There are some main reasons why I
am not content/satisfied with…. To begin with, … What’s worse, …
Last but not least, …2.为了改善这种情况，我建议你......。To improve the situat
ion, I suggest that you should…(解决方法).3.我真诚地希望你能改善你们的服务/产品，以及采取恰当
的措施防止类似事件再次发生。I sincerely hope you can better improve your servic
e/product and take proper measures to prevent such mistake aris
ing again in the future.第三段句型：你若能尽快给我一个满意的答复，我将感激不尽。I would appre
ciate it if you could give me a satisfactory reply as soon as pos
sible.模板：Dear …, I am Li Hua, one of your customers. I am wri
ting to make a complaint about your service/product. …(事情发生的时
间、地点). To my disappointment, I found some problems, which made me
upset. To begin with, …(投诉原因一). What’s more, …(投诉原因二). What’s wo
rse, …(投诉原因三), affecting ... seriously.To improve the situation,
I suggest that you should…(解决方法). I sincerely hope you can better
your service/product and that mistake won’t arise again in the f
uture. I am really annoyed about it. I am convinced that you
will take my complaints seriously.(另一种段尾表达：I would appreciate it
if you could give me a satisfactory reply as soon as possible.)范文
欣赏：假定你是李华，年中大促时在某网站购买了一部手机。使用一段时间之后，你发现它存在问题（如电池不耐用、屏幕有划痕、经常出问题等）
。请你就此向网店客服写信投诉。1.反映问题；2.提出解决方案（退款或调换）注意：1.词数100左右；2.可以适当增加细节，以使行文
连贯。Dear Sir, I am Li Hua, one of your customers. I am writing
to make a complaint about your product. I bought a cell phon
e from your online store. To my disappointment, I found some prob
lems, which made me upset. To begin with, the battery can be used
for only a short time. What’s more, there are some scratches in
the middle of the screen. What’s worse, there are some other prob
lems arising frequently, affecting my using the phone seriously.
To improve the situation, I suggest that you should either change
the cell phone for a new one or give me a full refund. I sincere
ly hope you can better your product and that mistake won’t arise
again in the future. I am really annoyed about it. I am convi
nced that you will take my complaints seriously. 假定你是李华，刚收到两
周前在国外网络书店订购的英文原版书《哈利波特与死亡圣器》(Harry Potter and the Deathly Hallows
)，发现其质量有些问题。请给客服经理写一封电子邮件说明情况，要点如下：1.问题：印刷错误；缺页等；2.要求：应尽快退款或换货。注意
：1.词数100左右；2.可以适当增加细节，以使行文连贯。Dear Manager, I am Li Hua, one of
your customers. I am writing to make a complaint about your prod
uct. I bought an original book named Harry Potter and the deat
hly Hallows from your online store two weeks ago. To my disappoin
tment, I found some problems, which made me upset. To begin with,
there are some misprints. What’s more, some pages are missing in
the book, affecting my reading of the story seriously. To improv
e the situation, I suggest that you should either change the book
for a new one or give me a full refund. I sincerely hope you can
better your product and that mistake won’t arise again in the future. I am really annoyed about it. I am convinced that you will take my complaints seriously.Thank you |
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