Unit20ClaimandSettlementListeningSpeakingBusinessR
eadingGrammarPracticeExercisesHomeworkUnit20Cla
imandSettlementListening（A)1.Thefaxsays800boxesofar
eoutdated.2.Doyoubringtheinspectioncertificate?3.Thi
sisourinspectioncertificate,there’snothingwronginquality
.4.IthinkI’dbettermakeadetailedinvestigation.5.Doyo
umeanitisnotthegreenteabutthepackingthatisoutdated?
Mr.Zhang:Goodmorning,Mr.Crick!Mr.Crick：Goodmorning,Mr
.Zhang.Ithinkyoureceivedthefaxfrom
our1yesterday.Mr.ZhangYes.
Thefaxsays800boxesofgreenteaareo
utdated.Mr.Crick：Accordingtothe2w
ecan’taccepttheseoutdatedtea.Mr.Zha
ng:Doyoubringtheinspectioncertificate,Mr.Crick?Mr.Cric
k：Theinspectioncertificatewillbe3by
faxthedayaftertomorrow.Mr.Zhang：Thi
sisourinspectioncertificate,there’snothing
wronginquality.Mr.Crick：Buthowcanyou
4that800boxesareou
tdated?Mr.Zhang：IthinkI’dbettermakeadetailedinvestigatio
n.headquarterscontractsentexplainListening（B)(Thefol
lowingday)Mr.Zhang:Mr.Crick,theproblemhasbeen
5.Mr.Crick：How?Mr.Zhang：Iwenttothefactory
and6the
problemwascausedbywrongpacking.Mr.Crick:Doyoumeanit
isnotthegreenteabutthepackingtha
tisoutdated.Mr.Zhang：That’sright.Mr.Crick:Butwecan’t
selltheseteawithoutdatedpacking,w
hat’smore,thecustomerswill7usforthat.Mr.Zhang：
We’llpayforthefeesfor8thetea
andsendyourcompanyanofficialdocumen
tforyourexplanationtothecustomers.
Mr.Crick:Ihopethatthingswillbesmoothonmy9
.Mr.Zhang:Iapologizedeeplyforthisthing,Mr.Paul.
Mr.Crick:Thanksforyour10.se
ttledfoundoutfinerepackingsidecooperationListening
（C)Whenwasthefaxreceived?DoesMr.Crickbringtheinspect
ioncertificate?Howmanyboxesarethoughttobeoutdated?
Whatcausedtheproblem?Willtheteaberepacked?wrongpack
ing.800.No.Yesterday.Yes.Situation：Smith先生打电话给ABC公司，投诉上周收到
的205号订单的货物发现有几箱破损，Lucy接电话与其商量解决的办法。（NowMr.SmithiscallingAB
CCompanyandwantstotellthemthatsomecartonsunderNo.205
orderhereceivedlastweekarebroken.Lucyanswersthequestio
nsandhelpstofindoutthemethodstothesolvethetrouble.）
Thefollowingmaybeuseful:Somepartsaredamaged.Somecarto
nsarebroken.Thequalityisnotenoughnow.Canyousendussom
emorequantityimmediately?Canyouofferoneyearwarranty(保证)?
…SpeakingBusinessReading(1)Self-studyingActivity1.Wh
atisaninsuranceclaim？Answer2.Whatshouldpolicyhold
ersdobeforeanymoneycanbedisbursedtothehospitalorrepai
rshoporothercontractedservice?AnswerReadthetextwithi
n5minuteswiththreePre-readingQuestions:3.Whomistheins
uranceclaimfiledwithingeneral?Answer2.Policyholdersm
ustfirstfileaninsuranceclaim.1.Aninsuranceclaimisthe
actualapplicationforbenefitsprovidedbyaninsurancecomp
any.BusinessReading3.Ingeneral,theinsuranceclaimisfile
dwithalocalrepresentativeoftheinsurancecompany.(2)Find
ingfaultsBusinessReadingWrite“T”fortrue,“F”or“NM”
forfalseaccordingtothetext.()1.Policyholdersmustfi
leaninsuranceclaimafteranymoneycanbedisbursedt
othehospitalorrepairshoporothercontractedservic
e.()2.Theinsurancecompanyalwaysapprovetheclaim,
basedontheirownassessmentofthecircumstances.()
3.Themoneythattheinjuredpolicyholdersreceivefrom
theinsurancecompanyiscalledpremiums.()4.Ingeneral,t
heinsuranceclaimisfiledwithalocalrepresentativeo
ftheinsurancecompany.()5.Thepolicyholderbecomesresp
onsibleforinvestigatingthespecificdetailsoftheins
uranceclaim.FFFTF1.Everyone___________liveinhis
ownway.2.The___________expenseforthistripis$500.3.Kni
vescan________cutapples.4.Howwouldyoudevelopand_______
_yourownstyle?5.Ifapersonwantsto_________________hiso
wnhappiness,hemustmakehisownlifedecisions.6.Apersons
hould________factasselfviewpoint.7.TheweatherinCanadai
scold________.8.Wehaveto________aclaimonyou.(3)Fillin
gGameAhastherighttoout-of-pocketbeusedtobuildupbe
comeresponsibleforbaseoningeneralBusinessReadingfilef
ilehastherighttobeusedtoout-of-pocketb
aseoningeneralbuildupbecomeresponsiblef
orsuchasincreasingisdividedintoc
ommondevelopedBusinessReadingAninsuranceclaimis
theactualapplication___1___benefitsprovided___2___anins
urancecompany.Policyholdersmustfirstfileaninsuranceclai
mbeforeanymoneycanbedisbursed___3___thehospitalorrep
airshoporothercontractedservice.Theinsurancecompanymay
ormaynotapprovetheclaim,based___4___theirownassessment
___5___thecircumstances.forbytoon(3)FillingGameBof
Grammar165498723加油GrammarTranslation1.Th
atis_______________________________.(他为什么这么喜欢这个地方)whyhe
likestheplacesomuchTranslation2._________________________
____themoneyweneed.(我正在考虑的是)WhatI''mconsideringnowisG
rammarGrammarTranslation3.(你所做的任何事情)_______________________
isright.whateveryoudidGrammarTranslation4.Weallknow
thetruth______________________.(地球是圆的)thattheearthisrou
ndGrammarChoice1.__________youarecomingtoBeijingisgoo
dnewstous.A.WhichB.ThatC.When
D.WhereBGrammarChoice2.Thequestionis_
_________wecangothereontime.A.that
B.whichC.whetherD.whoCGrammarCho
ice3.Ihadnoidea__________youareourmanager.A.whet
herB.whoC.thatD.whatC
GrammarChoice4.Itdoesn’tmatter__________theyneeditor
not.A.whetherB.ifC.whatD.thatAGra
mmarChoice5.Thisis__________lookingfor.A.whatwasm
ymanagerB.MymanagerwasC.whatmymanagerwasD
.thatmymanagerwasCPracticeExercisesTranslatethefollowin
gsentencesintoChinese.1.I’vecometofindouthowyou’dlik
etosettleourclaim.2.Inviewofourfriendlybusinessrel
ations,wearepreparedtomeetyourclaimforthe40tonsshortw
eight.我来这里想弄清楚你们打算怎样处理我们的索赔问题。考虑到我们之间的友好业务关系，我们准备接受你方40吨短重的索赔。
PracticeExercises3.Ifyoufindashortageintheshipment,y
oucoulddooneoftwothings:youcouldlodgeaclaimwiththes
hip-ownerorwiththeinsurancecompany.4.Yourclaimshould
besupportedbysufficientevidence.5.Ifyourclaimiswellg
rounded,we’llcertainlysettleitaccordingtothecontract.如果发
现货物短重，你可以有两种办法：向船东或保险公司索赔。贵方索赔必须有充分证据。如果你们的索赔理由充足，我们理应按照合同处理。
PracticeExercisesClozeHowtoFileanInsuranceClaimK
nowingjust___1___whenyouhaveaclaimcanhelpyougetthe_
__2___valueforyourinsurancedollars.InsuranceCompanies
pay___3___$150billioneachyearinclaimsfrompolicyholder
s.Thoseclaims___4___lossessufferedduringfires,hurricanes,
tornadoes,robberies,autoaccidents,dogbites,fallsand___5_
__othertraumaticincidents.1.A.whentodoB.howtodo
C.whytodoD.whattodo2.A.bestB.wo
rstC.badD.good3.A.morethan
B.betterthatC.manymoreD.muchmore4.A.resultin
B.resultfromC.leadinD.leadto5.A.numb
erofB.adealofC.ahostofD.muchDAC
BAPracticeExercisesWritingScene：布莱克先生打开货物发现货品质量很差，现你按以下大
致信函内容和关键词给ABC公司写一封索赔信。Hints:恳请惠予注意，于9月23日由东风号运来的货品有瑕疵。开箱时，本公司
就发现货品质量远比我方答应订单时的样品差。此外，每件货品的长度短了将近5米。附寄作为罗伊德公司公证报告证据的样品，相信贵公司检
验后必会承认此货品之低劣。KeyWords:drawsb’sattention,defectivegoodss
hippedbythesteamer“Dongfeng”,uponunpackingthecases,inf
eriortothesample,thelengthisshortby…meters,theenclose
dcuttingsamples,asevidencefromtheLloyd’sSurveyReport,a
greetotheinferiorityofthegoodsDearSirs,Weshould
liketodrawyourattentiontothedefectivegoodsshippedbyth
esteamer“Dongfeng”on23rdSeptember.Uponunpackingth
ecases,wefoundthatthequalitywasmuchinferiortothesampleonwhichweapprovedtheorder.Moreoverthelengthofeachpieceisshortedby5meters.AfterexaminingtheenclosedcuttingsampleswesentasevidencefromtheLloyd’sSurveyReport,wearesureyouwillagreetotheinferiorityofthegoods.Yoursfaithfully,PracticeExercisesHomework1.Readandrecitethenewwordsandexpressions.2.Readthetextfluently.3.Actasrolestomakedialogueswithyourpartners.4.Searchmoreknowledgeaboutclaimandsettlement.Theend |
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