GreetingandSeatingGuestsUnit5Specialty目录1Lead-inCONTENTS2HowtoW
elcomeorGreetGuestsinRestaurant3HowtoSeatGuestsatRestau
rant4FinalRemarks1Lead-inVideoVideoVideo312Q1Ifaguestco
mesintoyourrestaurant,whatisthefirstquestionyoushould
ask?Q3Iftherestaurantisfull,whatwouldyoudo?Q2Ifhe/
shedoesn’thaveareservation,whatwouldyoudo?2HowtoWelc
omeorGreetGuestsinRestaurantAPositive?ImpressionASmileEye
ContactProperBodyPostureHosts?or?HostessThe?OwnerA?Server?or?Wa
iter?or?WaitressAcknowledgeandWelcomeGuestGood?Morning/After
noon/Evening,?Sir/Madam…?Welcome?to?….2HowtoWelcomeorGr
eetGuestsinRestaurantTableforoneperson?Doyouhaveanypref
erence,sir,likesittinginasmokingornon-smokingareaornea
rthewindow.CheckGuestReservationandAskaboutSpecialNeedDo
youhaveanyreservation?MayIhaveyourname,please?Certainly,
Mr.orMs.orMrs….Youhavebookedfor6persons.Certainly,Mr.
John.Yourtablefor4personsisready.2HowtoWelcomeorGree
tGuestsinRestaurantHandleDifficultSituationsHandleDifficult
SituationsHandleDifficultSituationsGroupwithoutanyreservati
on“Pleaseallowmefewsecondssir.Letmecheckifthereisany
tableavailableornot.”“Sir,Iamverysorry.Allthetablesare
occupied.Wouldyoumindwaitinginourbarorinthelobbysot
hatIcancallyouassoonasanyofthetableisfree."3.Thegu
estdoesn''tlikeyourtable.“Sir/Madam,pleasetakeyoursitin
thistable.Iwouldmoveyoutoyourdesiredtableassoonasit
isavailable.”Thetablenotreadyorfree.Apologizefirstforthe
embarrassmentandofferyourguesttowaitinthelobby.3How
toSeatGuestsatRestaurantHow?to?arrange?seating?capacities关键
词ElderlyordisabledguestsLoud,noisypartiesThenumberofguest
sYoungcouplesNearentrancePrivateroomInthebackRoundtableDeuc
eRomanticmomentLeadGuesttotheTable4ReachthetableWillth
istablebeallrightforyou,Mr./Mrs./Ms…orSir/Madam?3Don
otwalktoofast2ShowthewayMindyourstep,Sir/Madam.Turnri
ght,please.1MaintaineyecontactThiswayplease.Mr./Mrs./Ms.
..orSir/Madam.ServingSpace—SeatingArrangementsSeatofHo
norRoundTableSquareTableHelptheGuestwhileSeatingPullingth
eChairLeavingtheTable4FinalRemarksBefriendlybutverypolit
eandcourteousallthetime.Alwaysspeakwithaclearandconfid
enttone.01020201Keepsmilingthroughoutsothatguestfeelcomfortable.Addressguestbytheirnameatleasttwiceinthewholeconversation.03040403Thankyou |
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