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1.
Time to create new knowledge
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创造新知识的时间
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2.
Contribution to knowledge bases
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基础知识贡献
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3.
Sharing and use of best practices
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共享和利用的最佳做法
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4.
Number of repeat complaints
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重复投诉数量
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5.
Number of identified expert
|
鉴定专家人数
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6.
Number of people active in Communities of Practice (CoPs)
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参与知识实践、社区活动的人数
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7.
Number of patents
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专利数
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8.
Number of new employees
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新员工人数
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9.
Number of knowledge debriefs
|
知识汇报数量
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10.
Number of knowledge stories
|
知识故事数量
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11.
Invitations to speak at conferences/ seminars, etc
|
邀请在会上发言/研讨会等
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12.
Number of publications in relevant literature
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相关文献的数量在出版物
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13.
Number of contacts with knowledge institutes
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知识的机构数量与接触
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14.
Savings by knowledge re-use
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储蓄知识的再利用
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15.
Reduction in cost of quality
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减少在质量成本
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16.
Employee satisfaction
|
员工满意
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17.
Customer satisfaction
|
客户满意度
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18.
Information maintenance
|
信息维护
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19.
Tool availability
|
工具的可用性
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20.
Knowledge user complaints
|
知识用户投诉
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21.
Knowledge user satisfaction
|
知识的用户满意度
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22.
KM budget availability
|
知识管理预算控制
|
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23.
Proportion of employees making new idea suggestions
|
员工比例的建议作出新的想法
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24.
Time to develop new ideas
|
时间开发新思路
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25.
Ratio of new ideas generated to new ideas implemented
|
产生的新思路实施的新思路的比例
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26.
% of sales earned with new knowledge
|
％的销售收入应用了新的知识
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