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Communication have a rich content
With the above;
Why do some questioned the growth of the soil became the organization wisdom, and some questioned but evolution can not suppress the conflict for the organization? The reason is not a corporate culture play a role, on the contrary, the culprit not the appropriate means of communication is to create organizational conflict.
So, what is the nature of the communication? The only correct answer is: expect others contribution to the distinctive views! If it is not so, the so-called communication is likely to evolve the relationship between traditional organization "managers" and "manager" command rather than communication: the entire organization just the right managers, while others are simply execute by managers. Traditional industries and the worst typical practice: do the implementation of a fully-fledged If true, we look forward to the wisdom of the innovation society does not appear.
I need your wisdom
Chinese people are most familiar with communication technology, is the so-called "empathy", that is, suppose I were in your position and think about how I would do? In general, equivalent to saying goes, "Care."
(The moral level) Care or empathy, if not deceptive nonsense, but also unrealistic fantasies. Due not only to tell us the common sense of the position of head "is not their place, not the interest of his, unless there is a day we ass really sitting position, will feel happy or difficult position, otherwise , with an understanding of empathy, not really, not to mention the action. Of course, the more important reason is that we communicate the depth of misunderstanding: communication is not dissuasive. Or exhort communication, means of communication of the traditional industrial organization.
Circulating in the hometown of Confucius, the story of a "three quarters": the visitor of the day, Confucius students sweeping out, guests are asked, who are you? The student said, I am a disciple of Confucius. The guest said, That would be great if I could ask you a question how few quarters in a year? The students thought, you have to ask you? Seasons, the four seasons. Guests say no, only three quarters of a year. The student said, you made a mistake, is the Four Seasons. Confucius, this time from the inside out, the students asked the teacher, several quarters a year? Confucius looked at the guests, there are three quarters. The student suddenly aghast. The guests left the students asked the teacher, year obviously there are four seasons, how do you say that three quarters? Confucius said, you have not seen that person the body is green? He is the grasshopper, the grasshopper is born in spring and fall dead, never seen winter. He is three quarters of people told him the four seasons is noisy dead, it's useless.
Of course, three quarters of the story, not to teach we learn to communicate "to see people saying that people, hell that stuff," the sleek! If this is the case, that is unique to the Chinese people's human relations, rather than the modern sense of organization and management. On the contrary, it is to remind us: different views for the same thing, between people than we can imagine the difference is much larger.
Between three quarters and the Four Seasons, really could not communicate with you? Not necessarily! In fact, the effectiveness of communication between people is not that some of the minutiae of communication skills, but on what is the purpose of our communication.
If our communication purposes only in order to convince others, then, three quarters of people and the Four Seasons is not only unable to communicate, and may even lead to intense conflict. However, if we are to communicate the purpose is not to convince others, but look forward to another one have never seen the scene, then, three quarters of people, not only does not lead to conflict, it will bring us a pleasant surprise: the original world the other one looks like - this is the value of the contribution of the three quarters of people. In fact, not my kind of heterogeneous populations, is exactly what we look forward to the contributions of different views! On the contrary, if we are the same type of people, including even the behavior are then the same or similar way of thinking, we, they are unable to obtain long-awaited creativity! Therefore, the point of view only from the contribution rather than convince, we will understand why "question was challenged" to become the co-operation parties, we will understand the value of three quarters of people with communication of Man for All Seasons.
We can also interpret it this way: communication can be divided into two, a linear or vertical manufacturing organizations "persuasive communication", another round of the creation of the organization contribute to communication, if opinionated and not contribute new ideas, communication is easily evolve into conflict.
In fact, the "persuasive communication" as a mainstream means of communication in the traditional industrial organization, or trying to convince, or earnestly exhort. "Contribution communication" On the contrary, if we do not contribute new ideas or new thinking, communication is likely to evolve into the cockpit arguing. At the very least, for the typical industrial organization, a manager with a manager, said communication, you should be careful! Because of his so-called communication, at least implicit in the composition of the command.
Of course, the "persuasive communication" and "contribution to communication between a sandwich layer of communication: inclusive communication. To some extent, "inclusive communication is the largest scale of the industrial organization of communication.
Inclusive communication, at least gradually got used to and learned to "just share, no need to agree" that contemporary Chinese society has entered a diverse and inclusive era, a lot of meaningless conflict. Of course, we need to guard against the trap of "inclusive communication: some managers versed in trickery, inclusive communication" in the name of the opportunity to find out who are the supporters who are the opponents. From this perspective, the type of contribution to communication and inclusive communication is completely different. In other words, inclusive communication and whether we contribute their wisdom had nothing to do, the only means up to the manager's generosity or tolerance.
In fact, the contribution of communication in the true sense, always expressed as "I need you (wisdom)". Especially eager to find the road of innovation, but find their way, even more so!
This also means: first, the contribution of communication with the traditional persuasive communication has nothing to do side; Second, the contribution of communication and allowing dissent inclusive communication is only a superficial similarity, but in reality is completely different.
This is also the contribution of communication "does not lead to people the reasons for violent conflict: Almost no one will deny the goodwill of others. Because, when we communicate, say an unexpected new ideas or new methods, not only will not return for each other dirty looks, but will win each other more respect.
Pragmatic, wise and fool contend
We only have to contribute our unique wisdom, means that we truly understand what contribution communication A network to spread the story aptly illustrates what contribution communication.
One day, three young men gathered together (Note: three or more co-operation need to communicate, on the contrary, to be left alone to think about let alone communicate the same time, are prone to irreconcilable conflicts between the two communication and cooperation with at least three or more persons, that is, cooperative team means). One looking at the night sky, not without fantasy style, said: "If I can moon come off just fine!" A young man who first praised: "Your imagination is really good, but it is one always can not be achieved the dream. "Obviously, the imagination of a young man on the first person to young people, is not a small blow. Third of young people and young people, and saw he seems to have remained silent but also thoughtful, suddenly facing another two young people, said: "-ended in front of a pot of water, the moon reflected in water not put the moon off to you? "
First provide young people with a rich imagination. The second young man seems to praise, but in reality poured cold water on. Only a third of young people truly understand the contribution communication: praise the imagination of others, while providing an unexpected way.
In fact, when people really have the wisdom to communicate with others, no one tendon style opinionated, no like a character flaw of a rarity in others illnesses Instead, they are always the spirit of "the East is not on the western light, this road unreasonable to go He Road, "the wisdom of principle, seem witty and flexible, never with you endlessly entangled and debates. Because they know that a common sense, the debate is not the purpose of communication, even the means of communication is not! In fact, when a person with ideas and trying to communicate with you, part of the reason is expected to get your identity or appreciation, but more important reason to expect the wisdom of your unique coaching. In general, the same thing or the same problem, at least three or more than three different angles or different solution, Therefore, only when we need to speak a second or even a third look at the problem point of view or solution before means of communication for intellectual workers.
"The wise and pragmatic, fools contend", do not understand the phrase ancient old saying, you can not understand what is the contribution of communication.
We can also be understood: The competition is divided into two kinds, one is competing with others, and the other with their competition. In general, the mode of competition between himself and others, mainly for manual workers in industry organizations as well as some knowledge workers; competition with himself, is the intellectual workers a competitive basis - which is "to create "The reason is difficult to one of the reasons: to overcome the others are easy to overcome their difficult. In fact, the competition between themselves and their own means to get rid of or overcome their habitual way of thinking. From this perspective, the creative work, the biggest enemy in fact. Struggle with their own already accustomed to the ways of thinking to do. Conversely, the way of thinking is very difficult to get rid of their habit, this time, you need fresh wisdom of others to help, although sometimes it sounds very harsh wisdom insights of others.
Therefore, to communicate, whether we contribute their wisdom, there is a simple criterion is to see whether we would say ". In general, when communicating with people, there are three attitudes: the first is "no", the second is the "but", the third is "there".
The first "...... do not. Generally speaking, deny the results of others, often leads to quarrels and even violent clashes. This situation usually occurs in the era of industrial organization "persuasive communication": when the industrial organization managers trying to convince others, the result can only choose one: either that or not, there is no third answer may be. In other words, if we deny the command of the managers, the same as the declared itself an unruly troublemakers. Of course, this is understandable: because the nature of the production or manufacture of "to obey the command to obey orders." If we attempt to contribute their wisdom, and destruction of the tight production process makes no difference. From this perspective, the traditional industrial organization is a not allowed to say "no" era.
The second is "...... but. Many people have this knowledge or experience, as long as one to hear "But the word, immediately will realize: the front to hear the number of pleasant words of praise, back then most deny their own - this is also a little" to understand point communication skills, "the usual way: sure deny. Or encouragement, criticism, and it preceded by the reputation of a so-called "communication skills". They just did not realize: one cold and one hot contrast, not only is not conducive to communication and cooperation, but is tantamount to deny the wisdom of others. In fact, the essence of communication and cooperation, whether we absorb the wisdom of others. If we can not understand this, then the so-called team work becomes meaningless.
The third is "......". In general, when we say "there", usually emits light eyes, which means "how did I think?" Next, our wisdom as the Quan camel is released, including a The series "In addition, it should be or there ......" and other words of phrases. That it represents certainly the wisdom of others, and thus get some inspiration and give birth to a new wisdom. In other words, it not only represents us praise the wisdom of others, but also on behalf of been inspired by the wisdom of others sprouted out of their own wisdom.
In fact, we try to slowly learn to say "there is a contribution to the wisdom of others for our own, but also a kind of initiation of the new way of thinking about the wisdom of training. Like you, if you simply agree or deny I advocate a new way of communication ", does not mean that you contribute your wisdom. In contrast, only when you thus get some inspiration, say "In addition to the 'contribution to communication', there are other more effective means of communication", represents you truly understand what contribution communication It sound, not the wisdom of others contribution to my unique wisdom never have been born - this is truly valuable contribution to the communication.
Therefore, the contribution communication is by no means out of thin air to put forward a new point of view to the contrary, it is a method of problem-solving approach to tackle the problem, and it's the right order: first, after the point of view, rather than vice versa.
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