Q1. What is RMA?
A: RMA stands for Return Material Authorization. RMA functionality
allows user to authorize return of goods delivered against a sales
order. RMA also authorizes returns for replacement, as well as
returns with or without credit. Returns from a customer occur for a
variety of reasons including damage, shipment error, or
sampling.
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Q2. How are Return Material
Authorizations (RMA) entered?
A: Return Material Authorizations (RMA) can be entered and updated
using the Sales Order Window in Order Management. An order can be
entered with both return material and outbound material or return
material only.
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Q3. Should an RMA line always
refer to a Sales Order Transaction Line?
A: No. RMA lines without referencing an originating sales order
transaction line are allowed. However, the pricing information for
the return item needs to be available to calculate the credit for
the order appropriately. If referencing an existing transaction,
the originating transaction information such as the order number,
order line number, option number, component number, and shipment
number is required.
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Q4.What Item
Attributes should be set for an Item to be allowed for customer
returns (RMAs)?
A: For an item to appear on RMAs, following item attributes
should be set:
Returnable = Yes (OM Tab)
Shippable Item = Yes (OM Tab)
To create credits for return items in Oracle Receivables:
Invoice Enabled: Yes (OM Tab)
For Items that require inspection before delivery into
subinventory:
RMA Inspection Required = Yes (OM Tab)
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Q5.How is an
RMA received?
A: RMAs are received in Oracle Purchasing / Oracle Inventory,
the same way any other receipt is received. Upon receipt creation,
Oracle Purchasing calls an Order Management API to pass the amount
received to Order Management as well as invoke continue activity’
for the workflow of the RMA line.
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Q6.Can a RMA
line be partially received?
A: Yes. When a RMA is partially received, system splits the
return line on the sales order:
One line will be generated completely fulfilled and
An additional line will generated as unfulfilled and awaiting
return.
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Q7.Can a RMA
line be over-received?
A: Yes. It is possible to receive more quantity than what is on
the RMA line. How much, depends on the value of profile OM: Over
Return Tolerance.
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Q8.Can a RMA
line be cancelled after it has been received?
A: No. Once the receipt has been created, the RMA line cannot be
cancelled and its quantity cannot be decreased to below the
received quantity.
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Q9.How is the
status of RMA line affected during the receipt
process?
A: The Flow Code of RMA line is updated as the RMA line goes
through the receiving process depending on the receipt routing of
RMA. Following table shows the status before and after a receiving
step.
| Receiving Transactions |
RMA Line Status - Before
|
RMA Line Status - After
|
|
RECEIVE
|
Awaiting Return
|
Awaiting Return Disposition
|
|
ACCEPT / REJECT
|
Awaiting Return Disposition
|
Awaiting Return Disposition
|
|
DELIVER
|
Awaiting Return Disposition
|
Returned
|
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Q10.Is it
possible to return / correct a RMA receipt?
A: An RMA receipt that is received, but not delivered into
inventory can be returned to customer or corrected using Receiving
Returns or Corrections form.
Note: A Return To Customer transaction on an RMA
Line to return all the quantity back to the customer doesn't
automatically progress/close the RMA line. To progress, RMA line
must be manually cancelled from Sales Order Pad in Order
Management.
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Q11.Is it
possible to re-receive the RMA line that has been Returned To
Customer using Receiving Returns form?
A: No. An RMA provides authorization for a single material
return. It is a one-use type of transaction. When the initial
receipt is done, it has fulfilled the purpose of this RMA. After a
Return To Customer is done, the subsequent receipt of the same
material would require second authorization for return -- a second
RMA.
And technically, once the flow code of RMA line changes to Awaiting
Return Disposition after Receive transaction is completed, there is
no mechanism in Workflow to change the status back to Awaiting
Return. Thus the status of the RMA line is not eligible for receipt
anymore. ReferenceNote
416151.1- RMA Cannot Be Re-Received:APP-PO-14094
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Q12.Is it
possible to receive RMAs via Receiving Open Interface
(ROI)?
A: RMA receipts can be received via ROI only in release 11.5.10
and above. Below 11.5.10, there is no support for RMA receipts via
ROI.
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Q13.How is
the receipt routing for RMA line determined at the time of
receipt?
A: Receipt Routing for RMA receipts is determined based on a
combination of the Item Attribute of 'RMA Inspection Required' and
the value of Receiving Option 'RMA Receipt Routing'. For the table
of all combinations, seeNote
258994.1- RMA Receipt Routing Defaults to Standard Receipt,
Subinventory Field Gray or Disabled
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Q14.How are
Lot and Serial Numbers entered on RMA lines?
A: On the Sales Order form, after you have entered the header
and line information, click on the 'Actions' button.
>From the LOV choose 'Return Line Lot/Serial
Numbers'.
Note: Since Order Management supports integration with other legacy
systems, there is no validation for revision, lot, or serial
numbers against inventory tables. Also, if the RMA line refers to a
sales order line with serialized items, there is no validation
against the serial numbers shipped on the sales order line.
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Q15. How does the 'Validate
Serial Numbers on RMA Receipt' option work?
A: Validate Serial Numbers on RMA Receipt is a receiving option
set at Receiving Inventory Organization level.
(N) Purchasing Responsibility > Setup
> Organizations > Receiving
Options
This option decides how the serial number validation takes place
for RMA receipts of serialized items. Refer toNote
421320.1for complete details.
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Q16.How does
profile “INV: Restrict Receipt of Serials” affect RMA receipts of
serialized items?
A: In Oracle Inventory, the same serial number is NOT allowed to
be received during an RMA receipt for an item with serial control
'At Sales Order Issue' and the profile "INV: Restrict Receipt of
Serials" set to "Yes".
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Q17.Is it
possible to create an RMA for an Internal Sales Order?
A: It is not possible to create an RMA for an Internal Sales
Order. Order Management does not provide this functionality.
