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1、见人说人话，见鬼说鬼话 他能敏锐地捕捉到控制别人的合适方法，对不同的人分别施以恰当的措施。对于委托人，他会用恐吓逼迫；他可以表示尊重以说服卢卡布拉斯（Luca Bracci）；他还会责备别人，比如接待约翰尼方丹（Johnny Fontaine）时。 2、敏于听而讷于言 他总是认真地倾听，话却说得很少。偶尔他会要求进一步说明，但是从来不打断对方。 3、决定、决定、还是决定 他的角色是倾听、思考、决定。电影中他没有做出任何的实际行动，但是他做了大量的决定，并且有效地授权属下行动。优秀的管理者是好决定的生产车间。 4、重视坏消息 柯里昂的参谋从电影制片人那里得知约翰尼方丹（Johnny Fontaine）不能主演他的新片这个坏消息之后，答复对方他必须立即离开、坐飞机赶回家中，因为柯里昂坚持“第一时间听到坏消息”。正如我的老经理曾经说的：“坏消息不因时间流逝而成为好消息。” 5、不要感情用事 无数次，感情可能影响他的决策。但是每笔交易中，他都做出了冷静的决定。 6、谨慎者生存 电影的结尾，柯里昂一遍遍仔细思考他的儿子麦克（Michael）可能被如何攻击或是暗杀。柯里昂是谨慎的人，他高度重视重要事宜的细节问题。 7、一诺千金 柯里昂不是圣徒，但是他总是遵守诺言。因此，当他许诺做某事，所有人都无异议地相信他，比如他声称不会报复杀死他儿子山提诺（Santino）的人时。 8、全面考虑 他的思维模式是，总是考虑到整个“生意系统”的所有成分的反应。例如他拒绝投资一笔实惠的毒品买卖，因为他担心自己卷入毒品等“肮脏”交易后，收他贿赂的法官和警察将不再支持他。同时他也反对受贿者认定的不道德交易如赌博和卖淫，尽管他可以逃脱法律制裁。 9、要求回报 我在PTC工作时的老板说过：“永远不要做没有回报的事情。”柯里昂阁下一直“帮助”他的委托人们，但是让他们知道自己必须以花时间帮助他作为回报。 10、认真管理信息 每次会议他都带着记录笔记和行动项目的参谋，以确保不会遗漏任何事。 当然，柯里昂阁下更是用“恐吓”这一工具极好地达到目的。他是犯下残酷罪行的冷面杀手。 I watched The Godfather this weekend. Don Corleone was quite clever about how we was able to influence people and get things done. Here are a couple of his leadership best practices: Different Strokes for Different Folks -- He was perceptive about the right way to motivate people and he used the right method with the right people. He would use fear to motivate some people (i.e. the undertaker), he was very respectful of some people (Luca Bracci), and he gave others a swift kick in the pants (i.e. Johnny Fontaine). Two Ears and One Mouth -- He always listened carefully and did not do too much talking. He'd occasionally ask for clarification, but he never interrupted. Decisions, Decisions, Decisions -- His role was to listen, think, and make decisions. He did not ever "do" anything in the movie, but made lots of decisions and delegated the actions efficiently. Good managers are factories for good decisions. No Happy Ears -- After getting the bad news from the movie producer that Johnny Fontaine wouldn't star in his movie, the consigliere responded that he needed to leave immediately and fly home because the Don insisted on hearing bad news immediately. As an old manager of mine once said, "bad news doesn't get better with age." Emotionless Decisions -- There are numerous times in the movie where emotions could have influenced his decision, but in every case he made a dispassionate business decision. Only the Paranoid Survive -- Toward the end of the Godfather, the Don goes over and over how Michael (his son) will likely be targeted/assassinated. The Don was paranoid and had a high attention to detail on important matters. Keep Your Word -- The Don was no saint, but when he said he was going to do something he did it, always keeping his word. That way, when he promised to do something (i.e. not take vengeance on the killing of his son Santino), it was believed by all involved without question. Action Reaction -- When he thinks about what to do, he always thinks about the reaction of all the constituents in an almost system dynamics like fashion. For example, when they asked him to fund a lucrative drug practice, he said no because the judges/police who were on his payroll would no longer support him if he entered a "dirty" business like drugs, as opposed to gambling and prostitution which his constituents thought were harmless vices. Quid Pro Quo -- As on old boss of mine from PTC used to say, "never do something for nothing." The Don did "favors" for folks all the time, but let them know their time would come for return a favor. Good Knowledge Management -- During every meeting, he had his "consigliere" with him taking notes and action items to ensure nothing fell through the cracks. Of course the Don used one more tool to great effect -- fear. He was a cold blooded killer who had set some harsh precedents. |
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