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酒店培训、酒店资料、酒店新闻
关注Hotelier，与我们一起述说酒店故事
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前厅部专业术语 Front Office Glossary
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英文全称
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英文简写
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中文解释
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Arrival Date
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*
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到达日期
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Available Rooms
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*
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可用房
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Advance Deposit
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*
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预收押金
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Advance Payment
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*
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预付房费
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Adjoining Room
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AJR
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互相连接的房间
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Average Room Rate
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ARR
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平均房价
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Approval Code
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*
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授权号码
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Airline
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*
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航线
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Amenity
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*
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致意品
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Accommodation
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*
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住宿设备
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A la cart
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*
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单点
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Bill
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*
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账单
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Block Room
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*
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锁住房间
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Black List
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*
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黑名单
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Brochure
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*
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简介
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Baggage
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*
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行李
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Baby sitter
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*
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婴儿看护人
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Check list
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*
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工作任务表
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Conference Room
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*
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会议室
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Captain
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*
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领班
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Computer
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*
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电脑
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Cancellation
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CXL
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取消订房
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Charge
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*
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记账
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Cash Refund
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*
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现金返还
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Complimentary
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COMP
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免费
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Check-In
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C/I
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入住手续
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Check-Out
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C/O
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退房手续
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Cut Off Time
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*
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截止时间
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Commission
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*
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佣金
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Corporate Rate
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*
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公司、团体协议价
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City Ledger
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*
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外帐
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Credit Card
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C/C
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信用卡
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Coupon
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*
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餐券
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Confidential
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*
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机密的
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Confirmation
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CNF
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确认通知
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Confirmed
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CFMD
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已经确认
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City view
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*
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市景
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Discount
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DISC
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折扣
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Domestic Direct Dialing
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DDD
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国内长途
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Day Use
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D/U
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当天入住、当天退房
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Do Not Disturb
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DND
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请勿打扰
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Deposit
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DPST
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押金
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Double Room
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*
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双床房
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Double Check-In
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*
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重复入住
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Departure Date
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*
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离店日期
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Due Out
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*
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预离房
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Extension
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*
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分机
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Emergency master key
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EMK
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紧急钥匙
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Early Arrival
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*
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提前到达
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Early Departure
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*
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提前退房
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Expire Date
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*
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截止日期
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Extend of Stay
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*
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延长住宿
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Exchange rate
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*
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兑换率
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Exchange memo
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*
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兑换外币水单
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Extra Bed
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*
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加床
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Equipment
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*
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设备
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Estimate Time of Arrival
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ETA
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预计到达时间
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Estimate Time of Departure
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ETD
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预计离开时间
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Free Independent Traveler
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FIT
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散客
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Folio
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*
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旅客全额账目
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Full house
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*
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满房
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Foreign Currency Exchange
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*
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外币兑换
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Guaranteed
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GTD
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保证订房
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Group Rooming List
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*
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团队房号名单
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Guest History
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*
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旅客历史记录
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Hotel Management
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*
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酒店管理层
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House Use
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H/U
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酒店用免费客房
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High Season
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*
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旺季
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International Direct Dialing
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IDD
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国际长途
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Individual
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*
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个别客
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Information Board
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*
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信息板
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Identification Card
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ID
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身份证
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Key Card
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*
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钥匙卡
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King Size Bed
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*
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特大双人床
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Late Check-Out
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*
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延迟退房
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Late Charge
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L/C
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延迟账
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Long Distance Call
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*
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长途电话
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Lost And Found
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L&F
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失物招领
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Low Season
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*
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淡季
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Limousine
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*
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豪华轿车服务
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Lobby
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*
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大堂
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Luggage
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*
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行李
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Luggage Tag
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*
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行李牌
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Luggage Claim
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*
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行李寄存牌
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Log-book
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*
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交班本
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Master Key
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*
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万能钥匙
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Message
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MSG
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留言
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Miscellaneous
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MISC
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杂项
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Moring Call
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M/C
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早叫电话
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Modify
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*
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修改
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Master Account
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*
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总账
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Master Segment
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*
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市场划分
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Meeting Room
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*
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会议室
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Massage Service
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*
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按摩服务
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Mini Bar
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*
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客房小冰箱
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Mountain View
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*
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山景
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No Show
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N/S
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已定房（但没有在预定时间到场）
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Non-smoking Floor
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*
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非吸烟楼层
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Out of Order
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OOO
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故障房
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Out of Service
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OS
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停卖做工程房间
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Overbooking
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*
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超额预定
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On season Rate
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*
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旺季价格
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Off Season Rate
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*
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淡季价格
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Occupancy
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*
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住客率
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Package Rate
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*
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批发价
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Pick Up
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P/U
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接机
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Profile
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*
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客人档案
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Posting
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*
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入账
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Pay For
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P/F
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为……付账
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Pay By
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P/B
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由……付账
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Paid Out
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*
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退款
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Pre-Paid
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*
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先付帐
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Pre-Registration
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*
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准备登记资料
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Passport
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*
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护照
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Persons
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PAX
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人数
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Payment
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PMT
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付款
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Promotion Rate
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*
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促销款
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Queen size bed
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*
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双人床
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Report
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*
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报告
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Room Forecast
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*
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房态预测
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Room Change
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*
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换房
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Room Rate
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*
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房价
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Rack Rate
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*
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满价
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Room Status
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*
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房间状况
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Repeat Guest
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*
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回头客
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Request
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REQ
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要求
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Rebate
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*
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扣减
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Room Service
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R/S
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客房送餐服务
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Rooming List
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*
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住客房号名单
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Registration Card
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R.C
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登记卡
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Registration Form
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*
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预订单
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Reservation Confirm
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*
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订房确认
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Room Nights
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*
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房晚数
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Supervisor
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*
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主管
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Stand Operation Procedure
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SOP
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标准工作程序
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Shuttle Bus
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*
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穿梭巴士
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Send Off
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*
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送机
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Share With
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S/W
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和……同住
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Sleep Out
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*
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外宿
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Safe Deposit Box
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SDB
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贵重物品保险箱
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Special Rate
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*
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特殊房价
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Single Room
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*
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单人房
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Suite
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*
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套房
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Skipper
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*
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跑账者
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Schedule
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*
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日程表
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Smoking Floor
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*
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吸烟楼层
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Sea View
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*
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海景
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Travelers Cheque
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T/C
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旅行支票
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Travel Agent
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TA
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旅行社
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Tour Guide
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*
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导游
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Twin Room
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*
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双人房
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Tariff
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*
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房价表
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Tips
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*
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小费
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Turndown Service
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*
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夜床服务
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Trolley
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*
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行李车
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Upgrade
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U/G
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客房升级
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Up Sell
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*
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升级销售
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Urgent
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*
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紧急
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Voucher
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VHR
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住宿凭证
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Very Important Person
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VIP
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重要贵宾
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Vip set-up
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*
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宾客接待安排
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Vacant Clean
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VC
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干净的空房
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Vacant Dirty
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VD
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脏的空房
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Visa
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*
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签证
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Valuables
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*
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贵重物品
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Weather Forecast
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*
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天气预报
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Weekend Rate
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*
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周末放假
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Wake Up Call
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*
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早叫电话
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Walk in
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*
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无定房散客
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Welcome Letter
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*
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欢迎信
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Waitlist
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*
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等候名单
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转载请注明，来源：酒店人微信公众号:eHotelier
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