|
2016-11-04
来源：ATD网站 翻译：培训江湖翻译小组，版权归原作者所有，转载请注明出处。 根据2016年世界经济论坛给出的新报告—《未来职场》显示，如今的职场正面临着巨大的变革。第四次工业革命即将上演，而这次革命也将在接下来的五年内对目前的商业模式和劳动力市场造成广泛的冲击。这份报告预测说，在职业市场中最需要的能力类型会发生巨大的改变。 而世界经济论坛将情商列为了未来职场最需要的前十大能力之一，其他的能力还包括复杂问题解决能力、批判性思维能力及创造能力。也正是因此，通过学习神经科学及自我-人际能力框架来发展职场情商已经成为了人才培养及绩效改进的核心所在。 现在，我们逐渐深入地了解到了大脑内部情感区域、社交区域和认知区域是如何分工合作。脑科学的进步让我们能够更好地理解情感在有效的思考、行动和表现中到底扮演着什么样的角色。而这些恰好是人体认知能力的组成要素。没有情商，认知能力也就无从谈起。 情商本身也是衡量人潜力的重要指标。一般来说，明星员工之所以优秀，绝不仅仅只是因为个人成就，而是因为他们能够很好地在团队中发挥自己的能力。随着员工变得更加成功，他们会发现情商在工作中也会越来越重要。  自我和人际 归根结底，情商的本质是要发展人们的自我（个人）能力及人际（社交）能力： 自我能力，即自身的聪慧程度，一般指人们对自身的感情生活有多大的自我管理能力，是否能够独立运作。换言之，自我能力就是要锻炼个人能力。 人际能力，即待人的聪慧程度，一般指人们是否能意识到并理解他人的心情、欲求及互动的意愿。人际能力强的人能够很好地与他人互动，可以融洽地在团队中发挥作用。他们可以得心应手地把握人际关系。 高情商领导者典范 纳尔逊﹒曼德拉是迄今为止世界上让人印象最为深刻的仆人式领导者之一。他的一生仿佛一首描述不断斗争、学习和成长的宏伟史诗。他的理想主义和希望激励了这个愤世嫉俗和悲观主义盛行的人类社会。 要建设性地服务他人、激励他人、影响他人需要极强的自我能力和人际能力。事实上，曼德拉本人就是我们上面所说应用自我-人际能力有效改善行为表现的高情商型领导者。 曼德拉呼吁他人朝着同一个方向前进，鼓励他人通过他提出的途经缓和彼此之间的团队。当他需要别人做出某些改变时，他总是以身作则。身为南非的总统，他努力服务于人，领导人民去期待、认识并追求自身解放和自由需求。 在曼德拉的一生中，他无时无刻不谨记着自己的动力、价值、情感和人生目的。为了引导南非从政治混乱中进入和解的状态，曼德拉也展现了许多强大的自我管理能力，其中包括自我控制、弹性控制、适应力及进取心。他强大的人际能力也是他的天赋之一，有效地抑制了其自我意识的膨胀。因此，他能够完完全全、无时无刻地把他服务的人民的需求置于自身需求之前。 曼德拉本人拥有强大的人际能力，他能够与他人建立良好的社交关系，不管这个人是否跟他有不同的看法、信仰还是政治立场，还是有着不同的性向、文化，抑或种族。他在领导南非走向民主的过程中展现了自身强大的沟通交流能力、谈判能力及冲突解决能力。也许他最为重要的天赋就是社交凝聚力和协同他人的能力，曼德拉总能号召不同的人们和谐相处，共同工作、生活。   Big changes are coming to the world of work, according to the 2016 World Economic Forum report The Future of Jobs. The fourth industrial revolution is on our doorstep, and it will cause widespread disruption to business models and labor markets over the next five years. The report predicts an enormous change in the most desirable skills to thrive in the job market. The World Economic Forum rates emotional intelligence as one of the top 10 most desirable skills needed in the future workplace, alongside complex problem-solving skills, critical thinking skills, and creativity. This places the neuroscience of learning and the intrapersonal-interpersonal competency framework for developing an emotionally intelligent workforce at the center of talent development and performance improvement. More is now known about how emotional, social, and cognitive parts of the brain work together. Advances in brain science provide a better understanding of the role emotions play in effective thought, action, and performance, all of which involve cognitive ability. Without emotional intelligence these cognitive abilities suffer. Emotional intelligence is an important measure—for human potential. Star performers stand out not only for their personal achievement, but also for their capacity to work well in teams. The more successful an employee becomes, the more vital all aspects of emotional intelligence become. Intrapersonal and Interpersonal At its core, emotional intelligence is about developing intrapersonal (personal) and interpersonal (social) competencies:
Intrapersonal competence means to be self-smart. It is your competence for managing your emotional life well and functioning well independently. It is about having personal strength. Interpersonal competence means to be people smart. It is your competence for perceiving and understanding other people’s moods, desires, and willingness to interact. People with interpersonal competence interact well with other people and are usually seen as team players. They are skillful in relationships. Inspirational Example of an Emotionally Intelligent Leader Nelson Mandela was one of the most remarkable servant leaders the world has ever seen. His life story is an epic of struggle, learning, and growing. It tells of a man whose idealism and hope inspired a world prone to cynicism and pessimism. To serve, inspire, and influence people in constructive ways required tremendous intrapersonal and interpersonal competence. In fact, he is one of the best examples of how the above intrapersonal-interpersonal framework improves the performance of emotionally intelligent leaders. Mandela influenced people to look in the same direction and inspired them to reconcile through the example he set. He was willing to become the change he wanted others to be. He served the people of South Africa by anticipating, recognizing, and meeting their need for liberation and freedom. Throughout his life he was always very aware of his motives, values, emotions, and life purpose. To guide South Africa through political turmoil toward reconciliation, Mandela also displayed powerful self-management skills, such as self-control, resilience, adaptability, and self-motivation. One of his greatest traits was his strong intrapersonal competencies, which did not inflate his ego. He never put his needs before the needs of those he served. Mandela was a servant leader who also had great interpersonal skills that helped him to establish strong social bonds with others, especially those who had different opinions, beliefs, and political affiliations, and were of a different sexual orientation, culture, and race. He displayed powerful communication, negotiation, and conflict resolution skills to lead South Africa to democracy. Perhaps his greatest gift was creating social cohesion and synergy among people, getting them to work and live together in harmony despite their differences. |
|
|
