戴尔

戴尔-卡耐基:人性的弱点 How to Win Friends And Influence People

this is an action book

第一篇 待人接物(为人处世)的基本技巧(原则) PART ONE: Fundamental Techniques in Handing People
1.如欲采蜜，勿踢蜂房 'If You Want to Gather Honey, Don't Kick Over the Beehive'
  原则一: 不要批评，责怪或抱怨(任何人)。PRINCIPLE 1: Don’t criticize, condemn or complain.
2.与人相处的秘诀 The Big Secret of Dealing with People
  原则二:给予他人由衷而诚恳的赞赏。PRINCIPLE 2: Give honest and sincere appreciation.
3.成此事得天下，败此事则独行 'He Who Can Do This Has the Whole World with Him. He Who Cannot Walks a Lonely Way'
  原则三:激起对方某种迫切的需求。 PRINCIPLE 3: Arouse in the other person an eager want.

第二篇 让人喜欢的六种方法 PART TWO Ways to Make People Like You
1.处处受人欢迎的秘诀 Do This and You’ll Be Welcome Anywhere
  原则一：对他人感兴趣 PRINCIPLE 1: Become genuinely interested in other people.
2.给他人良好印象的简单方法 A Simple Way to Make a Good First Impression
  原则二：微笑 PRINCIPLE 2 Smile.
3.避免麻烦的方法 If You Don’t Do This, You Are Headed for Trouble
  原则三：记住,一个人的名字是任何语言中最甜美、最重要的声音。PRINCIPLE 3: Remember that a person’s name is to that person the sweetest and most important sound in any language.
4.优雅谈吐的简单方法 An Easy Way to Become a Good Conversationalist
  原则四：做一位优秀的听众。鼓励他人多谈论他们自己 PRINCIPLE 4 Be a good listener. Encourage others to talk about themselves.
5.吸引他人的方法 How to Interest People
  原则五：为他人的利益说话。PRINCIPLE 5: Talk in terms of the other person’s interests.
6.让人立刻喜欢你的方法 How to Make People Like You Instantly
  原则六：让他人自觉重要,且必须做的真诚 PRINCIPLE 6: Make the other person feel important - and do it sincerely.

第三篇 争取他人的赞同 Part THREE How to Win People to Your Way of Thinking
1.争辩不能让人获胜 You Can't Win an Argument
  原则一: 争辩中获得最大利益的唯一方法就是避免争辩。PRINCIPLE 1 The only way to get the best of an argument is to avoid it.
2.树敌以及避免树敌的方法 A Sure Way of Making Enemies - and How to Avoid It
  原则二: 尊重他人的意见。切勿说:'你错了.' PRINCIPLE 2 Show respect for the other person’s opinions. Never say, 'You're wrong.”
3.勇于承认错误 If You're Wrong, Admit It
  原则三: 如果自己错了,迅速而郑重地承认 PRINCIPLE 3 If you are wrong, admit it quickly and emphatically.
4.一滴蜂蜜 A Drop of Honey
  原则四: 以友善的方法开始 PRINCIPLE 4 Begin in a friendly way.
5.苏格拉底的秘密 The Secret of Socrates
  原则五: 快速让对方说“是，是” PRINCIPLE 5 Get the other person saying “yes, yes” immediately.
6.应对抱怨的安全阀门 The Safety Valve in Handling Complaints
  原则六: 尽量让他人多说话 PRINCIPLE 6 Let the other person do a great deal of the talking.
7.赢得合作的敲门 How to Get Cooperation
  原则七: 让对方觉得这是他的创意 PRINCIPLE 7 Let the other person feel that the idea is his or hers.
8.创造奇迹的公式 A Formula That Will Work Wonders for You
  原则八: 真诚地从他人的角度看待事物。PRINCIPLE 8 Try honestly to see things from the other person’s point of view.
9.人之所需 What Everybody Wants
  原则九: 赞同对方的想法和欲望 PRINCIPLE 9 Be sympathetic with the other person’s ideas and desires.
10.人皆喜欢的动机 An Appeal That Everybody Likes
  原则十: 诉求于更高尚的动机 PRINCIPLE 10 Appeal to the nobler motives.
11.效法影视作品的喜剧化方法 The Movies Do It. Tv Does It. Why Don't You Do It?
  原则十一:让你的创意戏剧化 PRINCIPLE 11 Dramatize your ideas.
12.鼓励竞争,提出挑战 When Nothing Else Works, Try This
  原则十二:鼓励竞争,提出挑战 PRINCIPLE 12 Throw down a challenge.

第四篇 领导风范:不动声色地改变他人 PART FOUR Be a Leader:How to Change People Without Giving Offense or Arousing Resentment
1.从称赞和真诚的欣赏入手 If You Must Find Fault, This Is the Way to Begin
  原则一 从称赞和真诚的欣赏开始 PRINCIPLE 1 Begin with praise and honest appreciation.
2.巧妙批评，不致怨恨 How to Criticize-and Not Be Hated for It
  原则二 间接地让人注意到自己的过错 PRINCIPLE 2 Call attention to people’s mistakes indirectly.
3.先谈自己的错误 Talk About Your Own Mistakes First
  原则三 批评他人前,不妨先谈谈自己的错误 PRINCIPLE 3 Talk about your own mistakes before criticizing the other person.
4.没有人喜欢接受命令 No One Likes to Take Orders
  原则四 提问，而不直接下命令 PRINCIPLE 4 Ask questions instead of giving direct orders.
5.给他人留下面子 Let the Other Person Save Face
  原则五 给他人留下面子 PRINCIPLE 5 Let the other person save face.
6.鼓励他人走向成功 How to Spur People on to Success
  原则六 赞扬最细微的进步,赞扬每一个进步。“诚于嘉许,宽于称道” PRINCIPLE 6 Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.”
7.给他人一个好名声 Give a Dog a Good Name
  原则七 给他人一个不会被辜负的美名。PRINCIPLE 7 Give the other person a fine reputation to live up to.
8.让错误显的容易纠正 Make the Fault Seem Easy to Correct
  原则八 采用鼓励的方法,让错误显得容易纠正。PRINCIPLE 8 Use encouragement. Make the fault seem easy to correct.
9.让人乐意做你期待的事情 Making People Glad to Do What You Want
  原则九 让他人乐意去做你期待的事情 PRINCIPLE 9 Make the other person happy about doing the thing you suggest.

this is an action book