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If a certificate of deposit, a bank passbook or a seal of a client is lost or stolen, or the password is forgotten, loss reporting may be handled at the bank according to the following procedures: 您的储蓄存单、存折、印鉴如不慎遗失、被盗或密码遗忘，请按下列手续到银行办理挂失： 1． 立即到开户行办理书面挂失手续，挂失时请您携带本人身份证件（身份证、暂住证、护照等）并提供账号、户名、开户时间、金额、币种、期限等有关信息，经银行审核无误后即可办理挂失，银行经查实确未支付方可受理。如您不能亲自前往银行，可委托他人代办挂失但要同时提供本人和代办人身份证件。密码挂失不能代办。 提示：如挂失前存款已被人冒领，银行不予受理。 1. The client shall immediately handle written loss reporting procedures at the original depository bank. In reporting loss, the client shall present personal credentials (I.D card, residence permit, passport, etc.) and also provide related deposit contents such as account, account holder's name, time of account opening, amount, type of currency and maturity. The loss reporting procedures may be handled after the bank certifies and finds them correct, and the bank is to confirm that payment has not been made before handling the procedure. If the client is unable to be present at the bank in handling loss reporting, he or she may authorize another person to handle on his / her behalf and at the same time the credentials of the agent shall be presented. Loss reporting of password may not be handled on agency. Attention: If the deposit has already been falsely claimed before loss reporting is handled, the bank will not handle the procedure. 2． 海外侨胞、港澳台同胞遗失国内存折要求挂失，而本人不能回国办手续的，可委托国内亲友代办并出具代办挂失授权书原件，由受托人持证件办理（授权书须由我国驻该国领使馆公证）。 2. If an overseas Chinese or a compatriot in Hong Kong, Macao or Taiwan is to handle loss reporting of a domestic certificate of deposit, and he or she is unable to return to the mainland to handle the procedures by himself or herself, he or she may authorize a relative or friend in the mainland to handle on agency and shall also issue a letter of authorization for handling the loss reporting on agency (the letter of authorization shall be notarized by the Chinese embassy in that country). The proxy shall present credentials in handling the procedures. 3． 办理挂失时，请您填写储蓄挂失申请书，其中一联回单由您留存，凭此回单及本人身份证件在7日后到开户行办理换发新折（单）手续。 3. In handling loss reporting procedures, the client shall fill in the application for loss reporting, with on 4． 如有客观原因不能及时或亲自到银行办理挂失，可先口头、信函或客户服务电话临时挂失，然后在5日内到开户行办理正式挂失手续，否则临时挂失不再有效。 4. If for objective reason the client is unable to handle loss reporting at the bank in time or by himself or herself, he or she may first request for interim loss reporting orally, by mail or by telephone, and then handle the formal loss reporting procedures at the depository bank within five days. Otherwise, the loss reporting will be invalid. 5． 如在上机联网储蓄所开立的活期存折，可在任何一个联网储蓄所办理临时挂失手续，正式书面挂失则须到开户行办理。 5. For a current account passbook opened with a savings outlet connected with the computer network, interim loss reporting procedures may be handled at any savings outlet above-mentioned. But the formal written loss reporting procedures shall be handled at the depository bank. 6． 正式办理挂失后，原遗失的存折如找回，您可持身份证到银行取消存折挂失状态，并交回挂失申请书回执，原存折即可继续使用。撤销挂失不能通过函电方式办理。 6. If after formal loss reporting procedures are handled the original lost certificate of deposit is found back, the client may cancel the loss reporting status at the bank by presenting his or her credentials, and shall also return the extra copy of the application for loss reporting. The original certificate of deposit is still valid. Cancellation of loss reporting may not be handled through mail or in any from of telecommunications like: telephone, fax, telex, etc.. Loss reporting does not apply to certificates of deposit (passbooks) on which deposit certification and certificate of deposit (CD) CD-pledged or passbook-pledged have been handled. Loss Reporting for Personal Checks The client shall fill in an application for loss reporting and stop payment by presenting his or her valid credentials and submit it to the bank of with which a checking account is kept. The said bank is to confirm that the lost check has not been cashed before handling the loss reporting. According to provisions of the Law on Negotiable Instruments, the person reporting loss shall also handle related procedures with the people's court at the place of the paying bank of loss reporting. Having been handled for a check, loss reporting allows of no cancellation. 提示：已开具存款证明和办理质押的存单或存折，不能挂失。 个人支票遗失 凭本人有效身份证明填写挂失止付申请书交支票开户行，支票开户行查明挂失支票确未付款后受理挂失。根据《票据法》的要求，挂失人还应到挂失付款地人民法院办理有关手续。支票挂失后不能再办理解除挂失手续。 |
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