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Conflicts in the workplace can occur for many reasons, but some of the top reasons for conflict are that people often have very different ideas and ways of approaching their job that everyone around them might not agree with. Each of us has learned very early on how to handle conflict. For some of us, that means knowing how to effectively communicate our desires and our needs in order to better understand the problem and how it relates to others; but for some of us, it may be that we learned to handle conflict by being aggressive and not be willing to compromise which makes it difficult to come to any kind of a solution. 工作中的冲突，可能是由于多种原因所产生的，但该类冲突产生的首要原因是人们对于工作上的想法与方法的不一致，而周围人可能并不会赞同。我们每个人都比较早的学习了如何处理冲突。对于我们中的一些人而言，为了更好地理解问题，以及问题是如何与其他方面相关联的，处理冲突意味着要知晓如何有效地沟通我们的期望与需求。而对另外一些人而言，去处理冲突则意味着需要咄咄逼人，并不想进行妥协，这会使得达成解决方案变得很难。 When individuals feel threatened in any way, they may often resort to the flight or fight response to alleviate their stress. Unfortunately, neither of these responses is a good way to handle conflict because the root of the problem still remains and neither party feels any resolution. Wherever there are people living or working together, there are bound to be problems. The key to handling any type of conflict is to learn strategies where both people can feel heard. 人在受到任何方式的威胁时，通常会利用逃跑或者反击的反应来缓解自身压力。不幸的是，这两种反应方式都不是处理冲突的好的方法，毕竟问题的根源仍然存在，双方都没有寻找解决问题的方案。无论是生活在一起，还是工作在一起，人们总会遇到问题。处理任何类型冲突的关键就是：要学会采用让双方都能感觉到被对方倾听的策略。 1 Establish Strong Professional Relationships From the Start 从一开始就建立强有力的专业关系 One key way to avoiding conflict in the workplace is to take some time to establish good working relationships with your supervisor and your co-workers. Developing strong relationships in the workplace can help you to avoid much of the pettiness that can go on when people don’t feel accepted as an important part of the group. Staying out of the line of fire when it comes to office politics can put you in a position to stay out of some of the negativity that can invade the workplace. 在工作中避免冲突的一个核心方法是：与主管、员工建立良好的工作关系。在工作中，发展强有力的工作关系，可以帮助你避免大量的鸡毛蒜皮的琐事，而当人们感到这些鸡毛蒜皮的琐事没有像团队重要的事情那样被认可时，这些琐事会没完没了。提到办公室政治，请远离“枪口”，而这样可以让你置身于某些可以侵入职场的消极情绪之外。 Avoid office politics at all costs and make it a practice to stay away from office gossip as well. Participating in office gossip can put you in a bad light and cause your supervisor and coworkers to view you as someone who is unprofessional and perhaps a troublemaker to boot. 你需要不惜一切代价远离办公室政治，也要远离办公室八卦。参与办公室的八卦中，会让你处于不利的处境中，你的主管和同事会认为你这个人很不专业，也许是一个需要被解雇的麻烦制造者。 Conflict in the workplace can often be a good thing and something to embrace. 工作中的冲突通常是好事，我们能够接受。 Conflict can help get problems on the table and force both parties to take a stand on their beliefs and hopefully find a way that they can communicate on what they would both like to accomplish. Facing conflict early on also helps prevent bad feelings to fester while also providing an opportunity to move closer to a deeper understanding. 冲突可以让问题摊到台面上，使得双方在自己的观点上申明立场，并期望找到一种双方能够沟通，并乐意去做的方法。早些面对冲突，也有助于防止不好的情绪蔓延，与此同时，也向我们提供了一个接近进一步理解的机会。 2 Making Peace in the Workplace 要在工作中做到和平相处 Usually, we make more out of conflict than we really need to do. It may be our personal pride that holds us back from being the first person to take the initiative to move closer to the other person but by just being the first one to take action, shows your willingness to create some good will. 通常，我们在冲突中做的远比我们真正需要做的要多得多。也许，正是个人的自尊让我们没有成为第一个主动接近他人的人，而只是第一个采取行动的人，主动接近他人会显示出你愿意释放出一些善意。 3 Focus on the Facts 聚焦于事实 When trying to resolve a conflict with another person it is important that you stick just to the facts. It is quite possible that the two of you see things in a totally different way, which is usually why conflict begins in the first place, but it’s very important for both parties to stay with what they see as the facts and not let emotions get in the way. 当你尝试去解决与他人的冲突时，你得忠于事实。你们两个人看待事物的方式很有可能是完全不一样的，而这往往是冲突最初发生的原因，但对于双方来说，要坚持双方所看到的事实，而不是让情绪成为绊脚石，这一点非常重要。 4 Ask an Objective Third Party to Help 寻求客观的第三方帮忙 You may find that the problem has gone on too long or that one or both of you has some very strong feelings on a particular issue so it can often times be helpful for both parties to sit down both individually and together with an objective third party. 你可能会发现问题已经持续太久了，或者你们中的一方或者两方对某个问题深有感触，所以，双方通常可以单独以及一道和一个客观的第三方坐下来谈问题。 Another person might help you draw a different perspective on the problem, which could be all it takes to come to a solution that can be accepted by both parties. 他人可能会帮助你在问题上提出不同的观点，这可能是双方都能接受的解决问题的方法。 5 Be a Good Listener 做一个良好的倾听者 Oftentimes conflicts can be avoided or solved rather quickly if each party would take the time to fully listen to what the other party has to say rather than having to express their opinion first and then occupy their mind by thinking of what else they want to say. It’s also important to go into any kind of negotiations with a clear mind and avoid any preconceived notions. The communication should always be respectful and both parties should work to make the other person feel heard. 通常情况下，冲突是可以避免的，或者能够很快得到解决，如果每一方都能够花时间充分倾听对方所说的，而不是首先表达自己的意见，之后，通过思考对方还想说的来占据他们的思想。用清晰的头脑进行任何形式的谈判，避免任何先入为主的想法，这一点也是很重要的。沟通应该是充满尊重的，双方都应该努力让对方感到被倾听到。 6 Maintain a Win-Win Attitude 保持双赢的态度 Even though two people may be in conflict, they may still be very much in sync on what they’d both like to see happen. 即使两个人可能有冲突，但仍然可能在双方都希望看到的事情的走向上保持同步。 When something ends up being a win-win for both parties, the result is usually a sense of good will and a strong feeling of accomplishment. Working through a problem and coming up with a win-win situation for everyone really can help to make a working relationship stronger and benefits both parties. 当事情以双赢为结局时，结果通常会充满善意，并会有强烈的成就感。我们与解决问题，为每个人想出一个双赢的格局，这确实有助于强化工作关系，而且对双方都有好处。 |
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