EVENTS MANAGEMENT MANUL

TABLE OF CONTENTS

 

General Process	1. Vision 2. Organization Chart 3. Job Description 4. Events Flow Chart 5. Meeting Promise 6. EM Administration System
Selling & Negotiation	1. Selling and Negotiating Process 2. Events Inquiry 3. Events Assignment 4. Qualifying Leads 5. Lead Log – Process 6. Lead Log – Template 7. Events Status Update Process 8. Standard Showroom 9. Handling Site Inspections – Description 10. Handling Site Inspections – Site Inspection Form 11. Handling Site Inspections – Plan to address VIP focus 12. Sales Kit
Planning & Up-selling	1. Special Menu Request 2. Food Tasting
Operations	1. Communication Meetings 2. Group Check-in Area/Hospitality Desk 3. Procedures for VIP Greeting & Handling for groups and event attendees 4. Events Checklist 5. Wedding Checklist 6. Group Resume Guidelines 7. Take away process & Indemnity Form (English/Chinese) 8. Dead of Indemnity & Acknowledgement of Risks (English/Chinese)
Measurement	1. Post Events Assessment Process 2. Post Events Assessment (English/Chinese) 3. Post Convention Assessment (English/Chinese) 4. Post Meeting Assessment (English/Chinese) 5. Post Catering Assessment (English/Chinese)
Standard Correspondence       Standard Correspondence	1. Proposal (English/Chinese) 2. Contract For Events Without Accommodation(English/Chinese) 3. Contract for Events with 10-30 rooms (English/Chinese) 4. Contract for Events with 30 rooms or above (English/Chinese) 5. Contract for Catering – Exhibition / Function 6. General Terms & Conditions (English/Chinese) 7. Letter of Authorization (English/Chinese) 8. Welcome Letters (English/Chinese) 9. Thank You Letters (English/Chinese)
Policies	1. Table of content 2. Finance Policy EM001-004 3. Others EM005-023
Personnel	1. Introduction – Our Vision 2. Transfer Procedures 3. Promotion Procedures 4. Performance Evaluation 5. Disciplinary Procedures
Training	1. Training System 2. Staff Knowledge Training 3. Target Training Hours Per Employee 4. Evaluation of Training Effectiveness 5. Development of Staff Training Plan / Succession Program 6. Standard Operating Procedures 7. Banquet 8. Coffee Break
F & B Knowledge	1. Food Knowledge 2. Beverage Knowledge 3. Special Notes
Fire & Life Safety Procedure	Refer to Hotel Fire & Life Safety Officer for details

 

                                   TABLE OF CONTENTS -- POLICIES

 

FINANCE POLICY
EM 001	Credit Policy and Procedures
EM 002	Deposit Policy
EM 003	Billing Policy
EM 004	Cancellation Policy
OTHERS
EM 005	Reservation for Function Room
EM 006	Delphi System – Catering
EM 007	Cut-off Date
EM 008	Food & Beverage Pricing
EM 009	Standard Letters
EM 010	Event Order
EM 011	Event Order Adjustment
EM 012	10 Days Forecast
EM 013	Daily Event Summary
EM 014	Menu Tasting
EM 015	Catering Segmentation Report
EM 016	Sales Activity
EM 017	Sales Account Management
EM 018	Handling Enquiries
EM 019	Function Space Management
EM 020	Handling Complaints
EM 021	Events Assignment
EM 022	Guarantee & Expect Attendance
EM 023	Last Minute Booking