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一、投诉信常用套句翻译练习 1. 抱怨 2. 表达不满 3. 忍受 4. 对……满意 5. 糟糕的服务 6. 采取措施 7. 解决问题 8. 预防……发生 9. 调查此次事件 10. 以粗鲁的方式 11. 向……道歉 12. 出乎意料 13. 不用说 14. 尽快 15. 把某事牢记在心 16.我写信是投诉关于… 17. 这几年我对你们的服务都很满意，但是我写信是表达关于……的不满。 18. 我对……不满意有一些主要原因。首先，……更糟糕的是，……最后，…… 19. 我真诚地希望你能认真调查这件事情，以及采取恰当的措施防止类似事件再次发生。 20. 你若能尽快采取措施处理这个问题，我将感激不尽。  【参考翻译】 1. complain about 2. convey/express one’s dissatisfaction 3. put up with/bear 4. be content/satisfied with 5. poor service 6. take measures 7. deal with/solve the problem 8. prevent…from happening 9. investigate/look into the matter/incident 10. in a rude manner 11. make an apology to…/apologize to… 12. out of one’s expectation 13. needless to say 14. as soon as possible 15. bear sth. in mind 16. I am writing to complain about… 17. I have been content/satisfied with your service for years but I am writing to express my dissatisfaction about… 18. There are some main reasons why I am not content with… At first, … What’s worse, … Eventually, … 19. I sincerely hope that/It is my sincere hope that you will look into/investigate the matter/incident seriously and proper measures should be taken to prevent such an incident happening again. 20. I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible. 二、典题精练 典型例题1 假定你是李华，上周六，你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意。于是你给该餐厅老板写一封投诉信。要点如下： 1. 问题：牛肉面有苍蝇，服务员态度粗鲁； 2. 要求：餐厅赔礼道歉。 注意： 1. 词数100左右； 2. 可以适当增加细节，以使行文连贯； 3. 开头语和结束语已为你写好。 【参考范文】 Dear Sir, I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I’m writing to express my dissatisfaction about the poor service of your waiters. Last Saturday, I went to your restaurant to have lunch but I had an awful experience. When having beef noodles, I suddenly found there were two flies in them, which disgusted me a lot. So I asked the waiter to change another dish. Out of my expectation, he didn’t change it but said in a rude manner that he was too busy to solve the problem. Needless to say, such a way of treating customers is unacceptable. It’s my sincere hope that you can investigate the matter seriously and make a formal apology to me. I look forward to a better service next time. Sincerely yours, Li Hua 典型例题2 假定你是李华，你在上周日搭坐102号公交车，该公交车司机的不文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要点如下： 1. 司机的不文明行为(大声讲话、紧急刹车、态度粗鲁等)； 2. 希望尽快查清此事。 注意： 1. 词数100左右； 2. 可以适当增加细节，以使行文连贯； 3. 开头语和结束语已为你写好； 【参考范文】 Dear Sir, I am Li Hua. I am writing to complain about one of your bus-drivers’ improper and rude behaviors. Last Sunday, I was taking the No. 102 bus whose driver not only kept on talking with a man loudly but also drove very fast. So some passengers advised him to concentrate on driving, but he didn’t pay any attention. What’s worse, he drove even faster. Then another passenger couldn’t bear it, asking the driver to keep the passengers’ safety in mind. But the driver stopped the bus so suddenly that all the passengers nearly lost their balance. However, he didn’t apologize but said rudely “It’s none of your business.” I sincerely hope you can investigate this incident and proper measures should be taken to prevent such an incident happening again. Sincerely yours, Li Hua 典型例题3 假如你是李华上周六，在一家餐馆你有一次不愉快的就餐经历。请给该餐馆的经理写一封投诉信，讲述所发生的事情。（投诉信的开头和结尾已给出） 内容包括： 1. 服务员的态度不好； 2. 等待时间太长； 3. 食物的味道差； 4. 餐馆太吵闹。 （可以参考以上提示，也可以根据自己实际适当发挥；不少于 80 词，开头和结尾已经给出，不计入总词数。） 【参考范文】 Dear Sir， My name is Li Hua. I am writing to tell you something about your restaurant questions. The reason for my dissatisfaction is your product and the service your staff have offered is not good enough. In the first place, your waiters treated me impolitely and they are impatient to me. In addition, I spent so much time waiting for my meal, but the food tasted not good enough. What’s more, it is too noisy to have a good meal time. Under these circumstances, I find it uncomfortable for me to experience eating in your restaurant. I appreciate it very much if you could improve your service. Thank you for your consideration and I will be looking forward to your reply. Sincerely yours, Li Hua 典型例题4 假设你是李华，你上周在网店买了一件T-shirt，收到之后感觉不满意，请向店家写一封投诉信。 【参考范文】 Dear Mr or Mrs, I am a customer who bought a T-shirt in your store last week. I feel bad to trouble you but I am afraid that I have to make a complaint. The reason for my dissatisfaction is that your product and the service your staff have offered were not good enough. In the first place, I selected it according to the size chart shown on your homepage, but actually it was too small for me to put on. In addition, when I turned to your staff for solution, she didn’t answer me in time. Under these circumstances, I find it uncomfortable for me to experience buying on the Internet. I appreciate it very much if you could change another one bigger to me, and I would like to have this matter settled by this Sunday. Thank you for your consideration and I will be looking forward to your reply. Sincerely yours, Li Hua 典型例题5 假定你是李华，你上周搭乘一趟从美国到中国的航班CF807，此次航班给你带来了诸多问题，因此你向航空公司发出了投诉信。 【参考范文】 Dear Mr or Mrs, I took the flight CF807 from America to China last week. I feel bad to trouble you but I am afraid that I have to make a complaint. In the first place, the flight didn’t take off on time without any explanation, which made me unable to attend an important meeting. In addition, when I turned to your staff for water on the plane, she was too busy to give it to me. Under these circumstances, I find it terrible for me to have this experience. I appreciate it very much if you could improve your service. Thank you for your consideration and I will be looking forward to your reply. Sincerely yours, Li Hua |
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