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初来美国的小伙伴们一定免不了要写英文邮件来进行各种沟通。小到平时和百货公司客服商量退换货及与教授同学写Email沟通，步入职场后更需要与老板和同事进行频繁的邮件沟通。 那么对于我们这些英语并非母语的外国人，如何才能用英文写出一封得体的邮件呢？如何能提出自己的要求，又显得很有风度有礼貌呢？一起来看看Dealmoon小编为大家整理的英文邮件技巧吧！ 一、常用的基本句型 正式/非正式1. 称呼Formal / Neutral： Dear Mr/Ms/Mrs Dupuis, Dear Mary,
Informal： Hi/Hello Mary, Mary, ... (or no name at all)
2. 续前文Formal / Neutral： Thank you for your email of ... Further to your last email, ... I apologize for not getting in contact with you before now.
Informal： 3. 陈述理由Formal / Neutral： I am writing in connection with ... I am writing with regard to ... In reply to your email, here are ... Your name was given to me by ... We would like to point out that ...
Informal： 4. 提供信息Formal / Neutral： I’m writing to let you know that ... We are able to confirm that ... I am delighted to tell you that ... We regret to inform you that ...
Informal： Just a note to say ... We can confirm that ... Good news! Unfortunately, ...
5. 添加附件Formal / Neutral： Informal： 6. 询问信息Formal / Neutral： Informal： 7. 提出要求Formal / Neutral： I’d be grateful if you could ... I wonder if you could ... Do you think I could have ... ? Thank you in advance for your help in this matter.
Informal： 8. 作出承诺Formal / Neutral： Informal： 9. 提供帮助Formal / Neutral： Would you like me to ...? If you wish, I would be happy to ... Let me know whether you would like me to ...
Informal： 10. 结束语Formal / Neutral： Informal： 11. 问候和署名Formal / Neutral： Informal： 二、表达不满1. 引入I am writing ... in connection with my order FS690 which arrived this morning. to complain about the quality of a product I bought from your website. to complain about the poor service we received from your company. to draw your attention to the negative attitude of some people in your customer services section.
2. 提出不满Our order dated 16 September clearly stated that we wanted 1,000 items, however you ... The goods were faulty / damaged / in poor condition. There seems to be an error in the invoice /a misunderstanding. The equipment I ordered has still not been delivered, despite my phone call you last week to say that it is needed urgently. The product I received was well below the standard expected. To make matters worse, when I called your company staff ...
3. 要求Please replace the faulty goods as soon as possible. We must insist on an immediate replacement / full refund. Unless I receive the goods by the end of this week, I will have no choice but to cancel my order.
4. 结尾三、工作申请1. 称呼和问候2. 陈述理由3. 自我介绍4. 关于职位5. 添加简历I have attached my CV as a Word document. From the attached resume you will notice that I...(have experience in..., worked on a project in..., did a major in...)
6. 结束语I would be grateful if you would consider my application. You will see from my CV that two people can be contacted as references, one is ... and the other is from ... . I am available for interview in .../ by phone any weekday afternoon, and you can email me or telephone me on the number below.
7. 结尾问候I look forward to hearing from you soon. Yours faithfully （通常用于无具体人名抬头Dear Sir/Madam的信件结尾） Yours sincerely（通常用于有具体人名抬头Dear Mr James/Dear Ms Jasmin 的信件结尾）
四、安排面试/会议时间1. 陈述理由Formal / Neutral： Informal： 2. 提出建议Formal / Neutral： Informal： 3. 加深解释Formal / Neutral： I would be able to attend the meeting on Thursday morning. I’m out of the office until 2pm. Any time after that would be fine. I’m afraid I can’t manage next Monday.
Informal： 图片来自于@图片来自于@pexels-rawpixel，版权属于原作者，版权属于原作者 4. 确认细节Formal / Neutral： Informal： 5. 作出更改Formal / Neutral： This is to let you know that I will not be able to attend the next meeting next Thursday. I wonder if we could move it to ...? I apologize for any inconvenience caused.
Informal： 6. 结尾问候Formal / Neutral： Informal： 五、商务沟通1. 作为客户 提供来源 We met last Thursday on your stand at the Munich Trade Fair. I am emailing you off your website, which I found through Google.
陈述原因 We are a manufacturer / supplier / provider of ... We are interested in ... We are a Turkish company exporting to the EU, and we need ...
提出要求 解释细节 In particular, we would like to know ... Please send full details of your prices, discounts, terms of payment and delivery times. Could you also say whether there is any minimum order.
结尾 An early reply would be greatly appreciated. I look forward to an early reply, and am sure that there is a market for your products here in Hungary.
2. 作为供应商收件确认/表达感谢 提供信息 We can quote a price of ... CIF / FOB Istanbul. We can delivery by ... (date) / within ... (period of time) The goods will be shipped 3 days from receipt of a firm order. We can offer a discount of ... on orders over ... . We require payment by bank transfer / letter of credit. Our normal procedure is to ... Our normal terms for first-time customers are ... We can supply the items you require directly from stock.
添加附件 强调重点 回答问题 You will also note that ... Our experience in this field includes ... We dispatch the goods within 24 hours of a firm order, and for first-time customers our minimum order is $ 1,000. I am afraid that model is no longer available. However, ...
结束语 We feel sure that ... May I suggest that I call you at your convenience to discuss the matter further? If you need any further information, please do not hesitate to contact me. My direct line is...
3. 下订单（客户）开头 结尾 4. 确认订单（供应商）开头 Your order has been received. We can confirm that your goods have been shipped. You can track shipping details on our website. Due to exceptional demand these items are temporarily out of stock. We hope to be able to ship your order within ... days and will keep you fully informed. We apologize for any inconvenience this may cause.
结尾 5. 支付要求初次提醒 I We are writing concerning a payment of $12,600 for invoice number KJ678 which is now overdue. A copy of the invoice is attached. According to our records, the sum of $4,500 is still outstanding on your account.
初次提醒 II Please send a bank transfer to settle the account, or an explanation of why the balance is still outstanding. If you have already dealt with this matter, please disregard this email. We could appreciate your cooperation in resolving this matter as soon as possible.
再次提醒 I On (date) I wrote to you regarding your company’s unpaid account , amounting to $4,500. May we please remind you that this amount is still outstanding. I wish to draw your attention to my previous emails of (dates) about the overdue payment on your account. We are very concerned that the matter has not yet receive your attention.
再次提醒 II We need a bank transfer in full settlement without further delay. Clearly, this situation cannot be allowed to continue, and we must ask you to take immediate action to settle your account. If you have any queries on this mater, please do not hesitate to contact me. Thank you for your cooperation.
最终提醒 I Following my emails of (dates) I must inform you that we have still not received payment for the outstanding sum of $4,500. I wrote to you on (dates) regarding the balance of $12,600 on your account. I attach copies of both emails. This sum is now two months overdue. We are very concerned that the matter has not yet received your attention.
最终提醒 II Unless we receive payment within seven days, we shall have no alternative but to take legal action to recover the money. In the meantime, your existing credit facilities have been suspended.
6. 表达歉意引入 致歉 解释 解决方案 Can you leave it with me? I’ll look into the matter and get back to you tomorrow. I have looked into the matter and ... I have spoken to the staff involved, and ...
提供赔偿 结束 Thank you for bringing this matter to my attention. Please accept my assurance that it will not happen again. Once again, I hope you will accept my apologies for the inconvenience caused. I very much hope you will continue to use our services in the future. If you have any further queries, please do not hesitate to contact me on my direct line...
写在最后看了这篇文章，相信小伙伴们对英文邮件怎么写，已经不再是一头雾水啦。希望大家都可以轻轻松松说英文，快快乐乐写邮件！如果你喜欢这篇文章，不要忘记点赞 收藏 关注我们哦！也欢迎大家踊跃留言指正或者提供更多英文小技巧，祝大家生活愉快！ 图片来自于@pixabay，eidt@京京JingH, 版权属于原作者 封面图片来自@pixabay, 文中部分图片来自网络，版权均属于原作者。本文由北美省钱快报小编原创整理。
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