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本文由私人管家提供： Alphabetical Acronyms按字母排序 ADR AverageDaily Rate.The average realised price per room sold in a hotel or channel.Totalrooms revenue divided by total rooms sold 日均房价：在酒店或其他渠道的平均销售房价。总房间销售额除以销售房间数 Affiliates Independentinternet sites who provide a click-through link to group owned website andreceive a commission when a booking is made 联盟网页：独立的网站提供集团网页的链接，从而由此得到的预定 ANZSP Australia,New Zealand and South Pacific 澳大利亚，新西兰和南太平洋 APRM Asia-PacificRisk Management 亚太地区风险管理 ARI AverageRate Index Calculatedby dividing the hotel’saverage room rate by the average of the competitor set market rate 平均房价指数：酒店平均房价除以市场同期竞争者平均房价 BAT Forecast BusinessAlignment Team Forecast 商业联盟预测 BCE BrandedConsumer Experience 品牌宾客体验 BFR BestFlex Rate 最优上门散客价 BTA BusinessTravel Agent - the same as TMC –Travel Management Company 商务旅游旅行社 C&I Conferenceand Incentive会议和奖励 Thetwo sales segments relating to conference and incentive group travel CAM CapitalAsset Management 资本资产管理 CAP ComplianceAssurance Process. 担保依法纳税措施 CAPEX CapitalExpenditure 资本支出 CCA Capitalconstruction authorization 基本建设批准 CMH CompanyManaged Hotel.Includes hotels that are owned and operated hotels, and thoseoperated under management agreement 酒店管理公司：包括自行经营酒店方和酒店管理方 Competitive Set GMdefined local hotels (usually four or five) with which a particular hotelcompetes 竞争对手 Confirmation Thepercentage of offered calls in a CRO that actually turn into bookings. 确认预定百分比 COO ChiefOperating Officer 首席营运官 COS/COGS Costof Sales or Cost of Goods Sold 销售成本 CPC CustomerProfit Contribution.The revenue supplied by a customer in ayield contribution model, minus the cost undertaken to service, complete thesale and the displaced revenues ('Displacement’is a measure of demandthat was declined as a result of accepting this business.) 客户利润贡献 在收入贡献模型中，来自客户的收入减去所发生的服务成本，就得到销售与因(业务)替代分流的总利润．其中所谓的替代分流是指由于使用本业务而减少的对其它业务的需求 CRM ClusterRevenue Manager.A Revenue Manager with responsibilities for more than one hotel 区域收益管理经理：其职责超过1家酒店 CRO CentralReservations Office 中央订房办公室 CROCCE CashReturn on Cash Capital Employed 使用资本额的现金收益 CRS CentralReservation System.Holidex Plus being rolled out globally replacing Holidex andGlobal II 中央预定系统 CSA ControlSelf-Assessment (online internal control questionnaire) 内部控制自我评估 CSS CentralShared Services 中央共享服务 CTP Contributionto Profit Thehotel’scontribution to group Profit –(Total of management and incentive fees) 收益贡献：酒店提交给集团的收益（包含管理费和提成） ECS ElectronicCommission Services.The group that manages our outsourcing partner and internalsystems which make sure travel agent commissions are paid by our hotels (theTACP programme) 在线佣金服务系统 EEO EqualEmployment Opportunities 均等就业机会 EMEA Europe,Middle East and Africa 欧洲、中东和非洲 EMERO TheEMEA Central Reservations Office (call centre) located in Amsterdam. 位于阿姆斯特丹的欧洲、中东、非洲中央预定办公室 EOWA EqualOpportunity Woman Agency (Australia Only) 妇女均等就业机会机构（仅在澳大利亚） ERT EmergencyResponse Team 紧急反应小组 ES EmployeeSurvey 员工满意度调查 FAM Financeand Asset Management (1 of 8 business units). Responsible for corporatemanagement reporting, external financial reporting, Tax, Treasury, IR capitaland project appraisals 财务及资产管理：对企业管理报告负责，外部财务报告，税收，财政，风险资本和项目评估 FIS FranchiseInformation System 加盟信息体系 Flow-through Thepercentage of change in revenue that flows through to profit against last yearor budget. GOP is usually used as theprofit measure. Also known as drop through 收入变化率计入去年或预算利润．通常用营业总收入测算利润．也称为直接测算 FLS FireLife Safety 消防救生索及配件系列 FPMM Fireprotection maintenance management 消防防护维修管理 Franchisee Anoperator who uses a brand under licence from the brand owner 特许经营人 Franchisor Thebrand owner who licences brands for use by other operators 授予特许者 GBS GlobalBrand Services (1 of 8 business units).Responsible for the delivery of brandservices such as reservations offices globally, and the definition of thosebrand standards that apply globally 全球品牌服务 GDS GlobalDistribution System 全球分销系统 GFI GroundFault Interrupter 断电器 GOP GrossOperating Profit before fixed costs and overheads, i.e. before management fees,rent/lease expense, tax, insurance, interest, depreciation, amortisation,gain/loss on sale of property 毛营业利润:扣除各项固定费用如管理费，租借费，税收，保险，利息，折旧费，分摊费，损益 GOPPAR Grossoperating Profit per available room.(revenue after variable costs) 每间房间的毛营业利润 GRR GrossRooms Revenue 房间毛利润 GSA GeneralSales Agent 总经纪人 GSS GuestSatisfaction Index (the key measure within GSTS) 宾客满意度指数 GSS GlobalSales Support 全球销售支持 GSTS GuestSatisfaction Tracking System 宾客满意度追踪系统 HACCP HazardAnalysis Critical Control Path (Food Safety) 危害分析临界控制途径 HIRO HotelInventory Reservation Optimiser.The revenue maximisation or yield managementsystem whereby information about guest demand for a particular hotel is compiledand analysed on a hotel by hotel basis and is then used to suggest “Hurdle” values based on thisanalysis.It is a highly automated system which assists individual hotels intheir management of rates based on patterns and statistical insights derivedfrom the hotel's operating history 酒店空房预订优化系统（方案） 酒店收入最大化或称酒店生产管理系统，它收集（酒店的）客户需求（信息），并对酒店进行逐个分析，基于这样的分析，系统（可为酒店）提供临界（障碍）值．这是一个高度自动化的管理系统，可以根据酒店类型和酒店历史数据的统计信息帮助各个酒店进行费用（入住率）管理 HMA Hotelmanagement agreement.The agreement under which the owner of a hotel contractsout the operation of the asset. Sometimes called an OMA 酒店管理协议 HMG HotelManagement Group 酒店管理团队 IBP IntegratedBusiness Plan Formsintegral part of budget process and used to track actual sales compared tobudget and forecast.Also contains rolling forecast for next 12 months 整合的企业管理流程计划：预算组成部分，采用实际销售与预算比较及预测跟踪反馈系统，同时也包含对未来12月的滚动预测 IBT IndividualBusiness Travellers 个体商务旅行者 IDS InternetDistribution Systems (e.g. Hotwire, Priceline, Orbitz, Travelweb, Travelocity,Expedia) 互联网分销体系 IGU IncomeGenerating Unit.Used in financial accounting to aggregate hotels intohomogeneous groupings 收益产出单元：用于财务生成酒店同品牌体系计算 IRR Initialrate on return 回报初始率 KNR KeyNegotiated Rate 关键协议费率 KPO KeyPerformance Objectives 主要绩效标准 LIRG LowestInternet Rate Guarantee 最低网站预定保证 LNR LocalNegotiated Rate 当地协议汇率 LOI Letterof Intent 意向书 LTI Losttime injuries 浪费机会的损害 LTO LabourTurn Over 劳动力流动 MACRO MarketArea Central Reservations Office Thesystem by which all reservations for properties in a given market are forwardedto a dedicated, specially trained team based in one of our central reservationsoffices.A fee is levied on the hotel based on the volume of calls handled 市场区域中央预定办公室 MMR Manager’s Monthly Report 经理月度报告 MPI MarketPenetration Index Calculatedby dividing the hotel’sactual market share by fair market share 市场渗透指数，酒店实际市场份额除以平均市场占有率 MTD Manager,Talent Development 管理层与人才发展 MTM Manager,Talent Management 管理层与人才管理 Net RevCo Netrevenue per call offered.A key efficiency measure for the CRO which measuresthe amount of money generated per call through to the CRO 每个所打电话的净收益 NOP Netoperating profit 净营业利润 OHS OccupationalHealth & Safety 职业保障 OSH OccupationalSafety & Health 职业安全 OSI OverallSatisfaction Index 总体满意度指数 P2P Pay2 Produce 货到付款 PAF PersonnelAction Form 个人行动表格 PDP PerformanceDevelopment Plan 个人发展计划 PDR PerformanceDevelopment Review 个人发展回顾 PFP Payfor Performance.The collective name for all revenue generation programmes notcovered by a franchisee's reservations or marketing assessments. These include VCRO, MACRO and Affiliatemarketing 按效果付费（联营模式） PIP PropertyImprovement Plan.A detailed review of a hotel property assessing whatimprovements/investments are required for the property to meet brand standards 资产改进计划 PMS PropertyManagement System 资产管理体系 PP PriorityPrivilege 优先特权 PSC PrioritySales Campaign 优先促销活动 QES QualityEvaluation System质量评估体系 Atool used to measure the consistency of compliance of our hotels and resorts toproduct and service standards relevant to hotel brand RCD ResidualCurrent device 漏电保护器 RDOS RegionalDirector of Sales 区域销售总监 RevPAR RevenuePer Available Room Calculatedby dividing the hotel’srooms revenue by the number of rooms available.Rev Par will equal the hotel’s average room rate whenoccupancy is 100%. 房间总收益除以可用房总数。当入住率100%时，此用来平衡平均房价 RevPASH RevenuePer Available Seat Per Hour 每位每小时收益 RFP Requestfor Proposal 提案申请 RGI RevenueGeneration Index Calculatedby dividing the hotel’sRev Par by the total Rev Par of your hotel’s direct competitors 每间可售房收入除以竞争对手总可售房收入 RGM RegionalGeneral Manager 区域总经理 RMEC RegionalMajor Expenditure Committee 区域支出委员会负责人 ROCE Returnon Capital Employed, calculated as operating profit before exceptional itemsdivided by net operating assets, less revaluation reserve but adding backwritten off goodwill 已投资资本回报：主营业务收入（扣除额外项目）由净营业资产，极小重估价准备及商誉注销生成 ROI Returnon Investment 投资利润率 RPC RedeemedPoint Cost.The estimated cost to the PCR fund of redeeming one of theoutstanding points awarded to PCR members.Based on the estmated % of pointsthat will be redeemed plus the current amount of money paid to hotels or thirdparties for redemptions 积分回收 RTW Returnto Work 复工 SOP’s StandardOperating Procedures 标准操作步骤 SpendPAR Totalspend per available room –a better measure of total revenue in the hotel than RevPAR as it incorporatesthe performance of non-room revenue generating activities as part of theoverall picture 空房总支出-比RevPAR更好的衡量酒店总收入的方法，它包含总收入一部分的非房间收益 SRDT Salesand Revenue Diagnostic Tool 销售收益诊断工具 SSP StrategicSales Path 战略销售途径 STI ShortTerm Incentive 短期激励 TACP TravelAgent Commission Programme.The programme that stipulates how much a travelagent is paid by our hotels for taking a booking 旅行社佣金项目：规定了一旦预定生成，旅游社的佣金支付 TPI ThirdParty Intermediary –Third party Companies such as “WotIf” and “Need it Now” that sell our roominventory on line 第三方中介人 TQM TotalQuality Management 全面质量管理 VCRO VirtualCentral Reservations Office Atool for hotels to divert their in-house after office hours reservation callsto the nearest CRO 虚拟中央预定办公室 WH&S Workplace,Health and Safety 工作场所的卫生安全 OH&S Occupational,Health and Safety 岗位卫生安全 --------------------------------------------- 推荐关注：私人管家 分享酒店知识、酒店培训、葡萄酒与茶、酒店暗访、装腔指南、旅行攻略、高端资讯。 私人管家微信：butlerservice --------------------------------------------- |
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