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1． 问答 DIALOGUE
Clerk: Hello, what can I do for you?（Yes?） 职员：您好，请问您要办理什么业务？ Customer: Please tell me my balance. 顾客：请帮我查询一下帐户余额。职员：您讲慢些好吗？ Clerk: please speak slowly. Clerk: Please write it down on the paper. 职员：您用纸写下来好吗？ Clerk: Yes, sir（miss）,wait a moment please. 职员：好的，先生（小姐），请稍等。 Clerk: Your balance at the bank is RMB 5,000. 职员：您在本行的帐户余额是人民币5000元。 Customer: My magcard does not work, please take a look. 顾客：我的银行磁卡出现故障了，能帮我看一下吗？ Clerk: No problem, the magcard is locked, show me your passport, I will help you out. 职员：问题不大，您的银行磁卡被锁住了，请出示护照，输入密码就可以给您解开。 Clerk: The magcard need more magnetism, it is ok now. 职员：您的银行磁卡需要加磁，现在加好了。 Customer: I want to close my account with you. 顾客：我想结束在你们这儿的帐户。 Clerk: Please go to the number 6 counter. 职员：请到6号柜台办理. Clerk: Please go to the open counter. 职员：请到大厅开放式柜台办理。 Clerk: Please take a seat over there for a moment; our client manager will help you. 职员：请先在大厅休息一下，马上会有客户经理来帮助您。 Customer: I would like to, thanks. 顾客：好的,谢谢。 2． 存款 DEPOSIT Clerk: How much cash do you plan to deposit in your account? 职员：您有多少钱要存入呢？ Customer: I want to deposit 300 yuan in my account. 顾客：我想在我的户头上存300元。 Customer: Please tell me the procedure for opening a savings account. 顾客：请告诉我开个储蓄帐户需要什么手续。 Clerk: Please fill in the depositing form, the sum of money，your name, address and professional unit. 职员：请填张存款单，写明数额、姓名，地址和工作单位。 Clerk: Please fill in your name, the number of the certificate and your telephone. 职员：请写上您的姓名、证件号码和联系方式。 Clerk: Words and figures differ. 职员：您填写的文字与数字不符。 Clerk: Signatures differ. 职员：您的签名有误。 Clerk: keep your receipt please. 职员：请收好单据. Clerk: Here is your passbook. Please bring it back when you deposit or withdraw money any time you like. 职员：这是您的存折，以后存取款时请带来。 Clerk: Keep the passbook (magcard) well and inform us whenever you lose it. 职员：请保管好存折（银行卡），若遗失请告诉我们。 Customer: Thank you very much.. 顾客：非常感谢。 Clerk: Not at all. 职员：不客气。 3． 取款 DRAW Clerk: yes? 职员：您好. Customer: excuse me, Can you help me? 顾客：对不起，能帮我个忙吗？ Clerk: it is my pleasure. Please tell me what I can do for you. 职员：很高兴为您效劳，请告诉我能为您做什么。 Customer: I want to withdraw 8000RMB from my deposit account. 顾客：我要从我的帐户支取8000元人民币。 Clerk: Sorry, no sufficient balance, the balance is 6000 RMB. 职员：对不起，您户头中没有足够的余额，只有6000元。 Customer: I want to withdraw5000 RMB. 顾客：取5000 RMB好了。 Customer: I want to draw 10，000-dollar and 30，000 RMB. 顾客：我从卡上取1万美金和3万元人民币。 Clerk: Please show me your passport。 职员：请出示护照。 Clerk: password please. 职员：请输入密码。 Clerk: please sign your name. 职员：请签名。 Clerk: please check carefully. 职员：请清点一下现金. Customer: Thank you very much. 顾客：非常感谢。 Clerk: Not at all. 职员：不用谢。 4．兑换 EXCHANGE Customer: Can you change me some money, please? 顾客：能否请你给我兑换一些钱？ Clerk: What kind of currency do you want to change? 职员：要换哪种货币？ Customer: Please change some RMB from my U.S. dollars’ account. 顾客：请帮我把帐户里的美圆兑换一些人民币。 Clerk: Please tell me how much you want to change. 职员：请告诉我你要换多少。 Customer: Please change 3000 RMB. 顾客：我想兑换出3000人民币。 Clerk: Take Cash or deposit in your card (passbook)? 职员：请问您兑换后要取走人民币现金还是存入卡（折）里？ Customer: I'd like to take cash (deposit in the card<passbook>). 顾客：我想取现金。（我存到卡<折子>里） Customer: What's the exchange rate today? 顾客：今天的兑换率是多少？ Clerk: If you'll wait a moment, the rates of exchange is about 1:8. 职员：请等一会儿，美圆和人民币的兑换率是1：8左右。 Customer: I'd like to break this 100 RMB. Could you give me some small notes? 顾客：请把这张100人民币换开，给我一些小票好吗？ Clerk: How would you like it? 职员：你要什么面额的？ Customer: Three 20s, some 10s and 5s , please. 顾客：请给我3张20元和几张10元和5元的。 Customer: Thanks a lot. 顾客：非常感谢。 Clerk: My pleasure. 职员：不用谢。 5．收费 CHARGE Customer: Excuse me, I forget the password of my card. 顾客：对不起，我忘记卡的密码了 Clerk: Report loss of the magcard please. 职员：请办理挂失手续费。 Clerk: Do you remember the number of the magcard? 职员：您的卡号是多少？ Clerk: Please pay 15 yuan, includes 5 yuan cost and 10 yuan handling charge. 职员：请支付15元，包含换卡工本费5元，挂失手续费10元。 Customer: Do you charge for remit? 顾客：汇款你们收手续费吗？ Clerk: Yes, we do, 1% of the sum, from 1 yuan to 50 yuan. 职员：是的，我们收手续费，我们按照1%金额收取，最低1元，最高50元）。 Customer: I come for paying my telephone cost. 顾客：我来交电话费。 Clerk: Show me the number of the telephone. 职员：您的电话号码是多少？ Customer: I come for paying my gas cost. 顾客：我要交煤气费。 Customer: I come for paying my electricity cost. 顾客：我要交电费。 Clerk: Please show me your card。 职员：请出示卡片。 支票结算 T: Hello! May I help you? 您好，您有事需要帮忙吗？ C: Yes, I hope so. I need some more cash for my visit in China. May I cash a traveler's check here? 噢，是这样的。我需要些现金，在中国观光时使用。我能在这儿兑现旅行支票吗？ T: Of course. We'd be happy cash it for you. 当然， 我很乐意为您兑现。 C: I was going to cash it at the hotel, but one of my friends said that banks always give better exchange rates. 我原本打算在家旅馆兑现， 但我朋友说银行的兑现率通常有点高。 |
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