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前厅部常用英语 Front Office Department 词汇 Vocabulary
前台 Reception 预订 reservations 1、Goodevening, XX Hotel, Reception, how may I help you? / What can Ido for you? 晚上好，XX酒店，总台，需要帮忙吗？ 2、Whatkind of room would you like to book? 您要什么样的房间呢？ 3、We havesingle rooms ,double rooms, business, deluxe suites and apresidential suite. 我们有单人房、双人房、商务套房、豪华套房和总统套房。 4、Whatkind of room do you want? And for when? 您想订什么房间？什么时候要？ 5、Forwhat dates, please? 什么日期的？ 6、Wait amoment, please. Let me check the recent reservations. 请稍等一下，让我查一下最近的订房情况。 7、Just amoment, please. Let me check and see if there is a roomavailable? 请稍等，我查一下是否有空房？ 8、Yes, wedo have a single room for tomorrow. 我们明天有单人房。 9、I′m sorry, but we′refully booked for singlerooms. Would you like to have a double room? 很抱歉，单人房全部预订出去了。双人房可以吗？ 10、I′m sorry, but the hotel is full on thatdate. 很抱歉，但那天，酒店客满。 11、It′s…yuan per roomper night, with breakfast. 一个晚上是...元，包含早餐。 12、Weoffer…percent discount for a groupreservation, sir. 先生，我们对团体预订提供…折优惠。 13、This isthe best price we can offer,because the company doesn’t make a contract/anagreementwith us. 该公司未跟我店签约，这是我们能提供的最低折扣。 14、Ingeneral, we offer the walk-in guest a20% discount. But the40% discount can beconsidered if you want more than tenrooms. 一般散客只打八折，如果您需要十间以上，我们会考虑提供六折优惠。 15、Is ittoo expensive for you? How aboutyou check in now, then I’ll speak to mymanager and tryto give a better price. 是否标准不够，这样好吗？您先住下来，我马上请示经理，争取给您更优惠的价格。
订金/押金 deposit 16、couldyou ask your company/host unit topay/remit the deposit to us ahead of yourarrival, if they will cover yourexpenses? 如果您的费用由公司/接待单位帮您付，能否请他们预交押金？ 17、pleasepay…yuanin advance. 请预付…元。 18、pleaseremit us 30% of the total amountand confirm your reservation before youarrive. 请汇款总房价的30%，并在您到达前确认一下订房。 19、pleasepay the deposit over there first. 请您先到那边付一下订金。 20、Thereis not any discount for servicecharge. 服务费恕不打折。 21、Couldyou give me your name andtelephone number, please?/ Could you tell me your friend’sname? 请问您贵姓？电话号码是…？请问您朋友的名字？ 22、Who isthe reservation for, madam? 女士，给哪位预订的？ 23、How doyou spell it, sir? 怎么拼写？ 24、Couldyou tell me the flight number,please? 请问航班号是… 25、Pleasetell your friend to check inbefore six tomorrow evening. 请通知您的朋友在明晚6点前登记住店。 26、you canmake a room reservation bycorrespondence, telephone, fax, or email. We’llreplyaccording to the situation. 您可以写信，或通过电话、传真、电子邮件预订房间，我们会根据情况给予答复。 27、Forfurther information, please call the sales department, the tel.is … 详情，请与销售部联络，电话是… … 28、We havetaken a note (/notice) of that.Please confirm the specific date by telephone,fax or email the day before youarrive. 我们已为您做好记录，请您在到来的前一天打电话、发传真或电子邮件通知我们确认一下具体时间。 29、Thankyou for calling, Mr. Smith.Good-bye. We look forward to having you with ussoon. Smith 先生，谢谢您的电话。希望早日见到您。
登记入住 Work in 30、Do youhave any reservations, sir?/Haveyou made a reservation? 请问您有预订吗？ 31、Haveyou got the confirmation of yourreservation? 您有订房确认函吗？ 32、Whomade it for you? The…(company name) or some other unit? 请问谁帮您订房的？是…（公司名称）还是其他单位？ 33、May Ihave your name？ 可以知道一下您的名字吗？ 34、Whatkind of rooms would you like?Single or double? 先生，请问您要什么房？单人房还是双人房？ 35、Howlong will you be with us?/How longare you going to stay here? 您打算住多久？
介绍房间 About the Rooms 36、We havedifferent types of rooms: singles, doubles and suites. And they vary in rates:…yuanand …yuan for a single room，… 我们有不同种类的房间：单人房、双人房、套房，价格是多种的，单人房：…元、…元，… 37、Thefacilities in all rooms are the same. 每个房间里的设备都是一样的。 38、Thereis closed circuit television and a hi-fi system in the room. 房间里有闭路电视和音响。 39、I thinkthey are equally elegant and comfortable. 我觉得它们都很雅观、舒适。 40、Yourroom is facing the garden / street/…andit is lovely. 您的房间面向庭院/闹市/…，景色很不错的。
推荐其他房间 Recommendations 41、Sorry,sir. All double rooms are occupied. How about having a suite? 对不起，先生，双人房满了，套间怎么样？ 42、Sorry,all our rooms fully occupied. 对不起，所有的房间都客满了。 43、Sorry,most of the rooms are occupied.Now, we only have some suites. A suite includesa sitting-room , a bed-room(withtwo beds) and a bathroom. The rate is…yuan.How abouttaking a suite for tonight? 很抱歉，大部分房间都客满了，现在只有套房。套房包括客厅、卧室（双床）和浴室，房价是……元，先住一个晚上，好吗？ 44、Wouldyou please take a double room fortonight? 今天晚上您先住一间双人房，好吗？ 45、Sorry,since most of the rooms areoccupied at the moment, we can only give you tworooms on different floors. Willthat be all right? 对不起，因为大多数房间都客满了，我们只能给您两间不同楼层的房间，可以吗？ 46、A guestwill check out at 3:00 thisafternoon. We can give you that single room if you don’tmindwaiting. 一位客人下午3点离店，如果您不介意多等候，我们将为您安排那间单人房。 47、Don’tworry,sir. There are some other hotels around here and the nearest one is the …Hotel. 别担心，先生，这里附近还有别的酒店……酒店是最近的一间。 48、You maycome here again tomorrow morningif you want to make a change. 您要换房的话，明天早上再来办理，好吗？
办理入住 Check-in 49、May Ihave a look at your passport, sir?Would you show me your passport, please?Have you got any identification, madam? 请出示一下您的护照/证件，好吗？ 50、Wouldyou please show me your valididentity certificate? Thank you. 请出示一下您的有效身份证明，好吗，谢谢！ 51、Wouldyou please fill in this form?Would you mind filling in the registration form,madam? 麻烦您填写一下这张表/登记表，好吗？ 52、Excuseme, what′syour latest entry port and date? 请问，您最近一次的入境口岸和日期是…？ 53、Excuseme, where is the date ofexpiration on your passport? 请问，您签证盖章在护照的哪一页？ 54、pleasefill in your passport number. 请填上您的护照号码。 55、Haveyou got a group visa, sir? May Imake a copy of it? 您有团体签证吗？我复印一份，可以吗？ 56、Wouldyou sign here, please? 麻烦您在这签一下名。 57、How areyou going to pay, in cash or by credit card? / How would youlike to pay? 请问您打算如何付款，用现金还是信用卡？ 58、Pleasepay when you check out. 请您退房时结帐。 59、Mr.Smith, your room number is 907, and here is your room key. Smith先生，您的房间是907，这是钥匙。 60、your roomis 1006. This is your welcomecard. It will be more convenient and enjoyablefor you to use it in our hotel. 您的房间号码是1006。这是您的欢迎卡，在酒店使用它会令您更加方便，愉快。 61、Withthe welcome card, the guest cansign the bill in our hotel. The cost will beadded to the room account, but itonly be accepted with the same signature asthat one on the welcome card. 客人可凭欢迎卡在店内签单消费，帐入房费，但须客人本人的签名方才有效。 62、Sorry,according to the hotel policy, you have to pay the rent forthe extension ofyour stay. 根据酒店规定，您要付续住房间的房租。 63、Youhave to pay the full charge. 您要付全价的。
商务中心 Business Center 复印Photocopying/copying/duplicating service 1、Howmany copies and what size?/ what size of paper do you prefer? 请问您要印多少？需要什么规格的？ 2、Itvaries according to the size of the paper. （价格）那要看纸张的大小而定。 3、Eachone A4 costs one yuan./ One yuan per page for A4 size. 每张A4的要1元。 4、Sixcopies of each. 每种印6张吧。 5、Thesmall size/ A4 size is one yuan per copy. 小的/A4的每张是1元。 6、Sorry,there is something wrong with themachine today. I’m afraid the copies can notbe done aswell as usual. Is that all right? 对不起，今天机器有点毛病，恐怕印出来的效果会不够理想。请问这样可以吗？ 7、Whattime will you come back? Thebusiness center is closed at midnight/12p.m,youcan pick your copies / films upbefore closing time or tomorrow. 请问您什么时候来取？我们在晚上12点关门，您可在关门前/明天取回您的影印件/照片。 8、Duringmidnight and 7:30a.m.(nextmorning),if you want to collect your copies, pleasecontact our assistantmanager, telephone number 688. 午夜至第二日凌晨7：30前，如果您取回复印件，请和大堂副理联系，内线电话688。 9、MissLINDA, copy?5copies of each. Yes, please wait a moment. 小姐，复印是吗？各5张，好的，请稍等一下。 10、MissLINDA ,sorry, there is somethingwrong with the duplicator, it’s not veryclear. If youdon’t mind, I can copy one for your with the faxmachine, but thefigures on it only can be kept for half a year, because it’s a thermal copy.And it costs RMB 2 for one copy. 小姐，实在对不起，复印机现在的效果较差，页面不太清晰。如果您不介意的话，我用传真机复印一份给您，但上面的文字只能保存半年，因为是热敏复印，而且每份2元。 11、Mr.lee, you altogether copied 10 3,20A4 and 40 B5, and it comes to 72 yuan. Mr.lee ,here is the receipt.Please keepit. 李先生，您一共印了A3的10份，A4的20份，B5的40份，共计52元。先生，这是收据，请收好。 12、Sir,would you like to enlarge (reduce)it to 200%?(50%) of the original size? Noproblem, but the red color will beblack after we make a copy. 先生，这份要扩大（缩小）的原件的200%？没问题，不过，这上面的红色印出来后会变成黑色的。 13、We’vegot an excellent duplicator here. 我们的复印机效果很好。
传真 fax 39、Sorry,sir, but we haven’t received any of your faxes previously, and if there are any,wewill call you as soon as possible/ let you know immediately. 对不起，先生，我们还没有收到您的传真，如果有收到，我们会马上通知您的。 40、Amoment, please, I’ll (be glad to) check thefile for you right away. 很抱歉，我不十分肯定。请稍等，让我查一查，然后告诉您。 41、Isthere any fax for me ? There’s a fax for you./ We have a fax for you.. A faxjust arrived fromHong Kong./ It’s from Hong Kong. 有我的传真吗？有一份您的传真。香港发来的传真刚到。 42、Ifthere’s any fax for me, please send it toMr. White in Room 1008. 如果有我的传真，请送给1008房的怀特先生。 43、The faxhas been sent successfully, sir.Here is the activity report. Sir, it takes 2minutes(the rate for one minute isRMB15), and the service charge is RMB6 perpage, it totals RMB42. Would you liketo pay in cash or sign the bill? Here isthe change and the receipt./ Could youshow me your welcome card? Sign here,please.(The hotel will charge you when youleave). Thank you. Good-bye. 传真发送好了。这是报告单。先生，用了2分钟，每分钟15元，服务费是每张纸6元，总共是42元。请问您是签单还是付现金？这是零钱和收据。/ 我可以看一下您的欢迎卡吗？请在这里签名。（您可以在退房结帐。）非常感谢，再见！ 44、Goodevening, Miss Elena, Businesscenter speaking, one incoming (urgent) fax foryou, would you like it is sent toyour room(or would you come down to take ityourself?). OK, I’ll have it sent up right away. You are welcome, it is mypleasure. （电话通知）晚上好，ELENA小姐，这里是商务中心，有您的一份（紧急）传真，您需要传真送到房间吗？（还是您自己下来取呢？）好的，我马上让人把传真送到您的房间，不用谢，乐意效劳！ 45、（客人前来问询或取传真）May I know your roomnumber? 0507, Are you Mr. Stiph? Please wait amoment. Mr. Stiph, you havereceived 31pages, please have a check. The service charge is RMB216, pleasesign here.Thank you. 请问您的房间号码是多少？507，是STIPH先生吗？请稍等一下，STIPH先生，您的传真一共36张，请核对一下，每张传真我们收取6元服务费，总共是216元，请您在这签名，好吗？谢谢！ 46、Sinceyou have received many pages, we’ll offer you a preferential price at 4 yuanper page/ somediscount / fifty percent discount. RMB 3 for one page? No, I’msorry ,it is against our hotel’sregulations. Ok, how about RMB 5 for one page,it comes to 180. 考虑到您的传真较多，STIPH先生，我们给予优惠价格每张4元/一定折扣/五折优惠。每张3元？实在对不起，这是违反酒店规定的，好了，每张5元，共180元。） 47、Sir,the fax cover sheet said it will be11 pages, but we only received 7 pages,.Please ask them to send the remainingpages? 先生，传真首页上写共有11张，但我们只收到7张，请您通知他们再发送过来，好吗？ 48、Sorry,sir, the machine is receiving anin-coming fax, please wait a moment. If youare in a hurry, please leave ithere. I will send the fax for you. Is thatalright? 对不起，先生，传真机正在接收传真，请稍等一下。如果您有其他事，就把它放在这里，我帮您发送。您看，行吗？
礼宾处 Bell Service 迎客 welcoming a guest 1、May Ihelp you with your luggage/ bags? Leave it to me. I’ll take care of yourbaggage, sir. 我来帮您提行李，好吗？/ 让我来吧，先生。 3、Pleasedon’t leave/ forget anything on thecar. / Please don’t leave anything behind. 别把东西遗忘在车上。请别遗忘东西。 4、Thereception desk is straight ahead, please. 总台就在前面，请。 5、Thisway, please. Is it your first time to stay in our hotel, sir? 请往这边走，这是您第一次住我们酒店吗？ 6、I’llshow you to your room. 我带您到房间。 7、Did youhave a good trip? 旅途愉快吗？ 8、Let usgo up by left side elevator. This way, please. 我们乘左边的电梯上去吧，请。 9、Sir,you first, please. I’ll send the baggageup by another lift. 先生，您先请。我乘另一部电梯马上把行李送上去。 10、Pleasekeep the magnetic slip of thekeycard inside, then insert the card verticallyand softly, while the lightturns green, and the door opens. 请把钥匙卡的磁条向内，垂直轻刷下来，当绿灯亮时，门就可以打开了。 11、Room806 is spacious and cozy. I’m sure you will have a good rest there. /I’msureyou will like your room, it’s a very nice one. 806房间宽敞舒适，我敢肯定您能好好休息的。我敢肯定您一定会喜欢它的，房间非常不错。 这是一个社会阶层不断固化的时代，但也是一个逆袭随时可能发生的时代。提升你的格局，是人生逆袭的唯一途径。
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来自： Lily1rxdg3cnlu > 《文章参考》
