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客房服务 公共部分： 1．Good morning/afternoon/evening，sir/madam.早上/中午/晚上好,先生/小姐。 2．初次见面：How do you do?您好。 3．Glad to meet you.很高兴见到您。 4．How are you?您好吗？Fine, thanks. And you? 我很好，谢谢，您呢？ 5. Welcome to our hotel.欢迎到我们酒店来。 6．I hope you will enjoy your stay in our hotel.希望您在我们酒店过得愉快。 7．Pardon? 对不起，请再说一遍好吗?(I beg your pardon?) 8．Happy New Year!新年快乐!Merry Christmas! 圣诞快乐! 9．Have a nice holiday!节日快乐! 10.Wish you every success!祝您成功! 11.Thank you for your advice/information/help.谢谢您的忠告/信息/帮助. 12.You are welcome.不用谢. 13.It’s my pleasure.非常高兴为您服务. 14.I am at your service.乐意为您效劳. 15.Yes, of course.当然可以. 16.Go upstairs /downstairs.上楼/下楼。 17．I’m sorry about this.我对此表示抱歉。 19．Please be careful.请当心。 20．Good-bye and hope to see you again.再见，希望再见到您。 21．Housekeeping．May I come in？我是客房服务员，可以进来吗？ 22. Just a moment, please. 请稍等一下。 23. Sorry to have kept you waiting. 很抱歉让您久等了。 24. I“m always at your service。乐意效劳。 25. Can you tell me your room number? 您能告诉我您的房间号码吗？ 26．I’m sorry to disturb you ,sir.对不起，先生，打扰您了。 27．Is there anything I can do for you？您还有什么事要我做吗？ 28．What can I do for you?我能为你做些什么？ 29．I hope I“m not disturbing you。我希望没有打扰您。 30．All right，sir. We will do that then. 好的，先生。到时我们会这样做的。 31．May I know you name and room number?您能告诉我您的名字和房间号码吗？ 32．May I see your room card?能看一下您的房卡吗？ 33.I’ll be with you as soon as possible.我将尽快来为您服务。 34．Please follow me, sir.先生，请跟我来。 35．My English is not good enough for me to down that you said. Here’s a pen and paper for you.我的英语不够好，记不下您所说的话。这儿有笔和纸给您。 整房员部分: 1．When would you like me to do your room，sir？ 您要我什么时间来给你打扫房间呢，先生？ 2．You can do it now if you like．如果您愿意，现在就可以打扫。 3．May I do the turn-down service for you now？ 现在可以为您开夜床服务（收拾房间）了吗？ 4．（客人）Could you come back in three hours？ 你能不能过3小时再来整理？ 5．It“s growing dark．Would you like me to draw the curtains for you？ 天黑下来了，要不要我拉上窗帘？ 6．We will come and clean room immediately.我们马上就来打扫您的房间。 7．Turn-down service ,May I come in?夜床服务，我可以进来吗？ 8．I’m sorry to trouble you, sir. May I clean the room now?先生，对不起麻烦您了。现在我可以打扫房间吗？ 9．I’m coming to change the sheets and pilloweases.我来调换床单和枕套。 10. When would it be convenient?什么时候比较方便（打扫您的房间）？ 11．I’ll come later.我等会再来。 房务中心部分 1．I’ve come to collect your laundry.我来取您要洗的衣服。 2．When would you like your laundry back?您要什么时候取回送洗的衣服？ 3．Would you please fill in the laundry list?请您填一下送洗衣服的清单，好吗？ 4．Are they to be dry-cleaned?要不要干洗？ 5．Your laundry is back, madam. 小姐，您的衣服送来?。 6．You’d better check your laundry.您最好查看一下洗好的衣服。 7．Please sign on the laundry list, sir.请您在送洗衣服清单上签字，先生。 8．I’ll inform the Maintenance Department right now.我马上通知维修部。 9．We have express laundry service.我们有快洗服务。 10．If you are in a hurry, we have a two-hour quick service.如果您急着要，我们有两小时的快速服务。 11．One moment, madam. I“ll bring them to you right away。等一会儿，夫人。我马上送来。 12．Leave your laundry in the laundry bag.请把要洗的东西放入洗衣袋中。 13．Just a moment, please, miss. I’ll go and get it right away.小姐，请稍等，我马上给您去拿来。 14. We“ll send someone to repair it immediately．我们会马上派人来修的。 15. What“s the trouble？哪儿坏啦？ 16. If you need anything ,please dial 9 and you will get the housekeep.如果还需要别的什么东西，请告诉我们。 17.I’ll send them up right away.我马上拿来。 18．I’m not really sure.我吃不准/我不能肯定。 19．Sorry ,he’s not staying in our hotel.对不起，他不住在我们酒店。 20．Have you checked your room?您在房间内找过了吗？ 21．Don’t worry. We will help you to look for it.不要担心，我们帮您寻找。 22．The mini-bar is over there.小冰箱在那里。 23．The repairman will come to your room within minutes.修理人员马上就到您房间。 24．The tap is out of order.水龙头坏了。 25．I hope you did nor hurt yourself.我希望您没有受伤。 26. How do you like this room?您觉得这个房间怎么样？ 27．Our hotel provides free shoe shining service for its guests.我们酒店为住店的客人提供免费擦鞋服务。 |
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来自： wilianyang > 《英文》
