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1. What is the guide? The guide is the person who gets the certificate of guide qualification according to “The Management Regulations of Tour Guides”, accepts the appoints of travel agency, signs the contract with travel agency, and offers guide, explanation and other related services to the tourists according to the travel plan. 什么是导游人员？按职业性质可将它分为哪几类？ 答：导游人员是指按照《导游人员管理条例》的规定取得导游证，接受旅行社委派，为游客提供向导、讲解及相关旅游服务的人员。按职业性质可将它分为：（1）专业导游人员；（2）兼职导游人员；（3）自由职业导游人员。 2. How many kinds of guides are there in terms of different duties? Please define them respectively (at least two types). 按业务范围可将导游人员分为那几种类型并分别解释（至少两种）。 In terms of different duties, guides are divided into different types. They are tour leader, national guide, local guide and scenic spots guide. The national guide is the person who accepts the appoints of the organizing travel agency, acts as the representative of the organizing travel agency, carries out the travel plan under the coordination of tour leader and local guide and offers the national escort护送[‘eskɔ:t] service to the tour group (tourists). The local guide is the person who accepts the appoints of the reception travel agency, represents the reception travel agency to carry out the travel plan, and offers the activities arrangement, explanation and interpretation, etc. services to the tour group (tourists). 3. Please narrate叙述 the main duties of the national guide. The main duties of the national guide are as follows： 1) Carry out the reception plan; 2) Maintain contact with related departments; 3) Organize and coordinate协调travel activities; 4) Protect the safety of tourists and resolve problems; 5) Do propaganda宣传and investigation. 全程陪同导游人员的主要职责有哪些？ 答：（1）实施旅游接到计划；（2）联络工作；（3）组织协调工作；（4）维护安全、处理问题；（5）宣传调研工作。 4. Please narrate the main duties of the local guide. The main duties of local guide are as follows： 1) Arrange the tour activities; 2) Do well the reception work; 3) Guide and interpret; 4) Protect the safety of tourists; 5) Settle the problems. 地方陪同导游人员的主要职责有哪些？ 答：（1）安排旅游活动；（2）做好接待工作；（3）导游讲解；（4）维护安全；（5）处理问题。 5. What preparations should the local guide do before the tour group arrives? 地陪在旅游团抵站前应做哪些准备工作？ The preparations the local guide should do are as follows： 1) Confirm确认 the exact arrival time of the tour group; 2) Fix on the start time with the driver; 3) Consult商议 the parking place with the driver; 4) Check the exact arrival time of the tour group; 5) Get in touch with the porter; 6) Get ready to meet the tourists. 6. What should the guide do on the way after meeting the group? 1) Extending the welcome speech; 2) Explaining the landscapes along the way; 3) Introducing the local conditions and customs (including the outline of city); 4) Introducing the hotel the tour group will stay at; 5) Announcing the itinerary行程[aɪ'tɪnə,reri:] of the right day or the next day. 地陪接团后赴饭店途中应做好哪些服务工作？ 答：（1）致欢迎词；（2）调整时间；（3）首次沿途导游；（4）介绍下榻饭店；（5）宣布当日或次日的活动安排。 7. What should the local guide do before he shows the group to go sightseeing? 1) Prepare the guide flag, the identity card（胸卡）and some other necessary credentials（票证）； 2) Urge the driver to do preparation well; 3) Confirm the reservations of meals; 4) Arrive at the gathering site at least 10 minutes in advance before starting the visit; 5) After meeting the guests, check the number of the tour group; 6) Remind the guests of some notices; 7) At last, gather all the tourists to get on the coach on time. 地陪在带团参观出发前应做哪些准备工作？ 答：（1）备好导游旗、胸卡和票证；（2）促使司机做好准备工作；（3）核实订餐情况；（4）提前10分钟到达集合地点；（5）清点人数；（6）提醒注意事项；（7）准时集合客人等车。 8. What should he/she pay attention to when the guide explain? 导游讲解中应该注意那些问题？ The explanation should vary with each individual; should not be too complicated or simple; should include the basic historic background, the features, status and special value of the scenic spots, etc. The language shouldn’t only be easy to understand but also be vivid, beautiful, expressive and full of passions; shouldn’t only make the tourists to get new knowledge but also get the enjoyment of beauty. 9. What knowledge should the national guide prepare before meeting the tour group? 接团前全陪需要做好哪些知识准备？ 1) Should understand the general conditions of the politics, economy, history, culture, folk customs and the scenic spots of the tour destination; 2) In the same time, should understand the above similar conditions of the place where the guests come from so as to make a contrast差异，对比 and communicate more with the tourists; 3) Should understand the related knowledge of different destinations along the trip. If the national guide has no idea about some destinations the group will pass, he/she must inquire the basic knowledge about these destinations in advance, e. g. the main scenic spots, the appearance of the city, the people’s condition and the folk customs. 10. What services should the national guide offer to the tourists during the trip? 全陪在旅行过程中应为游客提供哪些方面的服务？ 1) Offer life services as follows： a. Help the local guide to check the number of the tour group’s passengers and look after the aged people or the handicapped [hændi:kæpt] to get on or get off the coach when the tour group starts, comes back, gets on or gets off the coach; b. During the sightseeing, the national guide should give attention to every guest and prevent the guests from getting lost at the scenic spot or any accidents from happening in order to ensure the security of the passengers’ life and property财产; c. The national guide should help the passengers to settle the difficult problems according to the principle “Reasonable and Possible”; d. The national guide should make the mutual relations of passengers harmonious and make the tour group to have a good teamwork.. 2) Offer explanation and entertainment services. 3) Act as a good adviser for tourists to go shopping. |
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