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现场考试（面试）科目为导游服务能力（对应《考试大纲》的科目五）；主要考查考生导游词讲解和导游服务规范、综合知识的掌握程度，同时对其应变能力、讲解能力、语言 表达能力、交流能力进行综合测评。 2018全国导游考试科目五（导游服务能力） 必背65个『考点总结』 1．按业务范围区分，导游人员可分为哪几类？ 分为四类，分别是： (1)出境旅游领队人员； (2)全程陪同导游员： (3)地方陪同导游员； (4)旅游景区讲解员 Differentiated by business, which kind of categories tour guides can be divided into? Divided into four categories, namely: (1) Tour leader. (2) National guide. (3) Local guide. (4) Tourist guide. 2．熟悉团队是导游人员带团的第一步，它主要包括哪几方面的内容? 主要包括三方面内容： (1)熟悉团员情况； (2)熟悉团队特点； (3)熟悉接待计划和行程特点。 The first step of leading a group is being familiar with the team, what aspects of content it mostly consists of? Mainly includes three aspects: (1) Being familiar with group members. (2) Being familiar with team features. (3) Being familiar with hosting plans and trip characteristics. 3．在旅游团抵达的前一天，导游人员应主要落实哪些接待事宜？ (1)与协作旅行社计调人员联系； (2)联系旅游车辆，确定接站时间； (3)核实团队住房及用餐预订情况； (4)掌握各种联系电话。 What should the tour guide do before the arriving of the tourist group? (1) Confirm the vehicle the tourist group took and the accurate arrival time: Ask clear accurate time with the information office of the airports, train stations quay（码头） before setting out. (2) Fix the time and place with the tour bus driver: guarantee to arrive half an hour in advance; Tell the schedule and arrangement of time and activity to the driver on the way; after reaching the station fix the parking place. (3) Check the right arriving time of the tourist group once more: arrive at the airport, station or quay ahead of time. (4) Get in touch with the porter（行李员）: Notify the place that the luggage is sent to, and fix the parking place with the luggage van（行李车） driver. (5) Receive the tourist group with signs or meeting boards at the station: meet the tourist at a striking（突出的） position at the station exit, indicate（标明） group name and number, leader’s name or national guide’s name or name of tourist on the meeting board. 4．导游人员接站服务程序主要分为哪几步个骤？ (1)提前半小时到达接站地点； (2)手持接站牌迎候客人； (3)核实团队； (4)集合登车； (5)清点行李和人数。 The main station of tour guides service program, whichseveral steps are divided into ? ( 1 ) Half an hour early to pick up points. ( 2 ) hand-held stop sign to greet guests. ( 3 ) Verify team. ( 4 ) Board together. ( 5 ) Invent the baggage and the number. 5．导游人员在团队用餐时应及时巡视团队就餐情况，巡视的主要内容有哪些？ (1)监督餐厅提供的餐食是否符合约定标准； (2)回答客人关于餐食方面的疑问； (3)了解客人对菜肴是否满意，以便以后有针对性地进行调整。 Tour guides should be timely inspecting team in eating meals of the group. What are the main contents of inspection? (1) Supervise the meal in the restaurant whether is in conformity with the agreed standard. (2) Answer questions about the meal. (3) Understand whether the customers satisfied with the dishes for later targeted adjustments. 6．如果游客在自由活动中买到假冒伪劣商品，导游人员应该如何处理？ (1)应积极主动协助游客退货并索赔，努力维护游客的合法权益； (2)事后，将经过向旅行社做汇报； (3)后续行程中多向游客宣讲自由活动时购物的注意事项，多做提醒工作。 What the local guide should pay attention to when go shopping? 7．欢送词的主要内容包括哪几点？ (1)回顾行程； (2)表达惜别之情； (3)感谢游客的配合，征求游客的意见和建议； (4)就行程中服务不到位的地方向客人致歉，请予包涵和理解； (5)表达祝愿，期盼重逢。 Deliver a farewell speech, including that: (1) Recalling trips. (2) Express the feeling of reluctance to part. (3) Thanks to tourist cooperation, and seek the views and suggestions of visitors. (4) Where services are not in place on the journey apologized to the guests for your indulgence and understanding. (5) Express wishes, hope once again. OR: Deliver a farewell speech: including that feels reluctant to part.表示惜别. expresses gratitude to cooperation.感谢合作 reviews traveling.回顾旅程 solicits the suggestion.征求意见 looks forward to meeting.期盼相逢 8．旅游车行驶途中，地陪应进行途中导游服务，主要包含哪些环节？ (1)讲解当日活动安排； (2)沿途风情、风光导游； (3)互动，活跃气氛； (4)到达景区前介绍景区概况，激发游兴。 What should a local guide do on the way to a certain scenic area? (1) Inform the tourists of the itinerary of the day again including the time and place of meals, report the time of reaching the tour site. Report the news if necessary. (2) Comment on the local customs and scenery along the way and answer questions. (3) Give the group a brief introduction to the tourist destination, especially the historical value and feature, rousing their curiosity of the tour site. (4) Organize entertainment activities, promoting friendship between the local guide and the tourists. 9．地陪导游人员在景区内的服务主要包含哪些环节？ (1)强调集合时间、地点，提醒游览注意事项； (2)购票入园； (3)景区内开展导游讲解，并注意清点团队人数； (4)处理突发事件； (5)景区游览时，地陪导游人员应全程随团服务。 Which links are mainly included when a tour guide services in one scenic area? (1) Emphasize the collection time and place, to remind Visiting Attractions. (2) Buy tickets to the Park. (3) Begin the scenic guide, and count the number of teams carefully. (4)Handle emergencies. (5) When tour at the scenic, the local guide should accompany with the team for full-mission service. 10. 旅游团完成游览项目并结束当地行程后，地陪应提供送站服务，主要包括哪些环节？ (1)介绍海关、边检或运输部门相关规定； (2)致欢送词； (3)提前到达机场、车站或码头； (4)办理交通票据，引领团队到安检区或检票口； (5)处理善后事宜。 Tour after completing tours and put an end to one of the local tour, the local guide should offer the delivery service, including which links? (1) Introduce customs and border protection, or the relevant provisions of the transport sector. (2) To a farewell speech. (3) Arrive to the airport, station or wharf beforehand. (4) Get the traffic tickets, leading the team to a security zone or a wicket. (5) Handle the aftermath. 11．全陪导游人员在陪同团队过程中，应做好哪些工作？ (1)与地接社和地陪的衔接工作； (2)团队事务的参与工作； (3)服务质量监督工作； (4)途中问题协调工作； (5)全程安全管理工作。 What a national guide should do when accompanying with the team? (1)The connection work between the travel agency and the local guide. (2) Involved in team affairs. (3) Quality of service monitoring. (4) Problems on the way coordination. (5) The security management during the full tour. 12. “合理而可能”原则是导游人员处理游客个别要求的出发点，“合理”是指什么？ (1)游客的要求不违法，符合中国人的道德规范，符合导游人员的职业道德； (2)游客的要求不违反旅游协议合同，不改变既定行程； (3)虽然造成合同的部分更改或预订的改变．但游客愿意支付相关费用。 'Reasonable and probable' principle is a starting point that guides to deal with visitors’ individual requirements, what the meaning of 'reasonable'? (1) The requirements of visitors are not illegal, with Chinese ethics, compliance with professional ethics of tour guide. (2) The tourists do not breach of the tourism agreement contract, and does not change the established travel. (3) Although part of the contract changes or the book changes. But visitors are willing to pay the related costs. 13. 游客提出想邀请其亲友随团旅游，导游人员应如何处理？ (1)看旅游车是否有空座； (2)征得全陪或领队以及其他游客的同意； (3)核实亲友的身份； (4)请示旅行社批准； (5)收取相关费用。 If a tourist’s relative wishes to join the tour group, what are the procedures a guide must accomplish? (1) Provide that there are empty seats of the coach or other vehicles available. (2) The guide should first get allowance from the tour leader and group members. (3) Verify the identity of relatives and friends. (4) Upon approval of the travel agency, the guide is expected to ask the tourist to register. (5) Collect the appropriate travel expenses, and provide the necessary documentation. 14. 发生漏接事故时，导游人员应如何处理？ (1)首先应如实地向游客说明原委； (2)诚恳地赔礼道歉； (3)积极主动开展工作，争取用热情周到的服务重新赢得游客的信任。 How a tour guide to handle with the accident that the guide is not present when tourists arrive? (1) First, give an explanation of the event to visitors. (2) Sincerely apologize. (3) Actively work towards using warm and thoughtful service to win the trust of visitors. 15. 旅游活动计划和日程的变更主要表现为哪三种结果？ (1)延长在当地的旅游日程； (2)缩短在当地的游览日程； (3)被迫改变部分行程计划。 Which three main changes of tourism plan and schedule mainly perform? (1) Extension of local travel schedule. (2) A reduction in local tour schedule. (3) Forced to change part of the itinerary. 16. 地陪在首站赴饭店途中的导游服务主要包含哪些环节？ (1)致欢迎词； (2)说明相关事项； (3)介绍本地概况和沿途风光； (4)介绍饭店概况。 Which links are included when a local guide services to a group on the way to the first hotel? (1)Give a welcome speech. (2) Describe the relevant matters. (3) Introduce local profiles and the scenery. (4) Introduce the hotel profile. 17. 领队服务中，海外紧急情况的预防和处理主要应注意哪些细节？ (1)领队人员应牢固树立安全意识； (2)引导游客尊重当地居民和民俗； (3)时刻提醒游客防范旅游风险； (4)果断处理各种突发情况，将游客的人身安全放在第一位。 A tour leader in service, what details should pay attention to due to overseas emergency prevention and treatment? (1) The tour leader should foster safety awareness. (2) Guiding tourists to respect the local population and folklore. (3)Reminding tourists is against travel risks. (4)Dealing a variety of emergency situations decisively, and putting the personal safety of visitors in the first place. 18. 酒店火灾事故中，如果团队被大火和浓烟包围，导游人员引导游客自救的方法有哪些？ (1)稳定游客情绪，提醒游客不要乘坐电梯逃生； (2)用毛巾捂住口鼻，身子尽量贴近地面，沿墙根匍匐爬行； (3)如大火封闭房门，可用湿布塞住门缝，不断往门上浇水降温，等待救援； (4)在窗口摇动色彩鲜艳的衣物，呼唤救援人员。 (1) The guide should report the fire immediately to the police. (2) The guide should inform the tourists that there is a fire and lead them to a safe place through a safe emergency exit. While fleeting the fire, tourists must be warned not to take the elevator. Tourists may become trapped in the elevator due to power failure caused by the fire. (3) Obey staff member’s unified command. Evacuate tourists through the extra exit rapidly. (4) Lead tourists to save themselves. Don't take the elevator; use wet things to cover oneself, wave colorful things to call rescue people. (5) Help to deal with rehabilitation works. 19. 导游人员可以从哪几个方面了解游客的心理？ (1)从国籍、职业、年龄、性别和社会地位了解游客心理； (2)从旅游动机了解游客心理； (3)从旅游活动不同阶段游客的表现了解游客心理。 Which aspects can a tour guide receive to understand the psychology of tourists? (1) By nationality, occupation, age, sex, social status and psychological to get understanding of visitors. (2) By motivation to understand tourists’ psychology. (3) From the performances in different stages of tourist activities to understand the psychology of tourists. 20. 团队中领队、全陪、地陪和司机该如何友好合作，才能更好地完成接待任务？ (1)尊重并支持彼此的工作； (2)生活上互相照顾； (3)出现问题时，以合同为依据，据理分析，避免正面冲突。 How a team leader, a national guide, a guide and a driver to cooperate friendly to better reception? (1) Respect and support for each other's work. (2) Take care of each other in life. (3) If a problem occurs, according to the contract, argue analysis, to avoid confrontation. 21. 在旅游过程中，游客利益受损，会向导游人员现场投诉，导游人员应如何处理？ (1)认真倾听，做好记录； (2)诚恳道歉，及时弥补； (3)勇于检讨，把握尺度； (4)不计前嫌，更好服务。 In the course of travel, how a tour guide to do when tourists complain to the tour guide in the spot because of their damaged interests? (1) Listening to them carefully and record, (2) Sincerely apology and make up. (3) Courage to review and grasp the scale (4) To forgive, and offer better service. 22. 特殊旅游团队主要包括哪些类型？ (1)政务型团队； (2)宗教型团队； (3)青少年团队； (4)银发团队； (5)特殊人群团队； (6)其他成员特殊、旅游目的特殊的团队。 What types are special package tours including? (1) The type of governmental team. (2) The religion-oriented team. (3) The youth teams. (4) The senior team. (5) A special group team. (6) Other special teams with special tourism purposes. 23. 作为政务型团队的导游人员，应在哪些方面多加留意？ (1)重视礼貌礼节，认可团员的社会身份； (2)注意自己的身份； (3)突出团队的主要领导； (4)除非合同明确规定，不得安排定点购物。 As a tour guide of the administrative team, what should he pay more attention to? (1) The politeness rituals, social identity of an authorized member. (2) Notifying his identity. (3) Showing the main leadership of the team. (4) Unless expressly provided in the contract, not permitting arranges designated shopping. 24. 导游人员在青少年旅游团队接待中应把握哪些服务要点？ (1)行程要适合孩子的特点； (2)每天的行程不宜过于紧密； (3)要了解青少年关心的知识领域，把握青少年心理特点，讲解生动灵活； (4)要注重安全防范。 What services points should a tour guide take in the youth travel teams? (1) The itinerary being suit for characteristics of children. (2) The schedule should not be too close. (3) Understanding the knowledge areas that young people are interested, and grasping the psychological characteristics of young people, to give interactive explaining. (4) Paying attention to the safety precautions. 25．导游人员可以从哪几个方面做好银发旅游团队的服务工作？ (1)服务中的耐心和细心； (2)加强讲解、住宿、餐饮等服务的针对性，多提醒注意事项； (3)行程节奏舒缓； (4)不折不扣落实相关优惠政策。 Tour guides from which silver Group services work? (1) The patience and care in the service. (2) Explain, accommodation, catering and other services targeting many reminder notes. (3) The stroke rhythm. (4) Implement relevant preferential policies to the letter. 26．散客旅游团队有哪些特点？ (1)服务承诺的差异； (2)参团价格的差异； (3)成员社会地位的差异； (4)客人期望值的差异。 What the characteristics they are for independent tour group? (1) The differences of service permission. (2) The differences offered price. (3) The differences in social status of all the members. (4) The differences of guests’ expectations. 27. 面对纷繁复杂的散客旅游团队，导游人员应坚持哪些服务原则？ (1)精心化解矛盾的原则； (2)服务主导的原则； (3)服务多样性原则； (4)以建设团队文化为先导的原则。 Facing the complex independent tour groups, which service principles a tour guide should adhere? (1) The principle of resolving conflicts elaborately. (2) Services-oriented principle. (3) The principle of servicing diversity. (4) The leading principle of building team cultures. 28. 导游人员应当重视自身美学修养的培养，培养的途径有哪些？ (1)积累美学知识，培养审美意识； (2)提高文化素质，培养审美能力； (3)注重总结提炼，提高审美水平。 A tour guide should pay attention to their cultivation of aesthetic accomplishment, what are the ways of the development? (1) Accumulating knowledge of aesthetics, and cultivating consciousness of aesthetics. (2) Improving cultural quality and cultivating aesthetic judgment. (3) Focusing on the summary extraction, and improving aesthetic level. 29. 带团过程中，游客可能提出一些不可能满足的要求，导游人员常用的拒绝艺术有哪些？ (1)微笑不语法； (2)先是后非法； (3)顺水推舟法； (4)避实就虚法。 In the possession of the group tour, visitors may make some requirements which are impossible to meet, what arts are for tour guides to deny? (1) Smiling instead of speaking. (2) Denying after the certain. (3) Make law. (4) The deficiency by avoiding the excess. 30．导游人员常用资料的搜集方式有哪些？ (1)查阅文献资料； (2)优秀导游的言传身教； (3)培训与强化训练； (4)处处留心皆学问； (5)加强实践与总结。 Which collection methods are there, by which tour guides are used to collect materials? (1) Consulting the literature material. (2) Deeds of outstanding tour guides. (3) Training and intensive training. (4) Always paying attention to knowledge. (5) Strengthening practice and summary. 31. 导游人员确定景区的讲解主题，应该综合考虑哪三个因素？ (1)景区自身的特色； (2)讲解对象的特征； (3)自己知识结构的储备。 What three factors should be considered when tour guides determine the explaining topic of a scenic area? (1) The characteristics of scenic areas themselves. (2) The characteristics of the explaining object. (3) Knowledge reserves their own. 32. 导游讲解是一门说话的艺术，实施中必须遵循哪些原则？ (1)讲解内容的正确、规范； (2)语言表达的清楚； (3)讲解效果的生动； (4)讲解方式的灵活。 The four principles of guiding language refer that: (1) Correctness, as a basic principle it refer to speaking in standard language; (2) To be clear embody that the guiding language should be scientific; (3) To be vivid reflects that the guiding language is artistic and interesting; (4) To be adaptability it means that using language should depend on specific occasion. 33. 导游语言的规范性是导游人员在讲解时必须遵守的基本原则，它主要指什么？ (1)要对讲解的内容进行仔细校对； (2)要选择恰如其分的词汇进行描述； (3)要对讲解中逻辑线索准确把握。 The standards of tour guide language are basic principles that tour guides must respect in the explanation of a tour, what do they mainly refer to? (1) To proofread the explaining content carefully. (2) To select the appropriate words to describe. (3) To grasp the logical clues correctly in the explaining content. 34. 导游讲解要做到形象、生动，为游客所接受，应注意哪几点？ (1)表情生动，善于模仿； (2)善叙事，语言生动，为游客所喜闻乐见； (3)适度夸大； (4)善于使用生动幽默的段子。 Which points should a tour guide note in order to let the tour guide speech be image, vivid, acceptable to the tourists? (1) Wearing a vivid look, and being good at imitation. (2) Being good at narrating with vivid language, to be popular for tourists. (3) Moderate exaggeration. (4) Being good at using vivid and humorous jokes. 35. 导游人员讲解中的手势主要有哪三种？ (1)情感手势； (2)指示手势； (3)象形手势。 What are the three main types of gestures during the tour guides explaining? (1) The emotional gestures, (2) the indicate gestures, (3) the resemble gestures. 36. 导游交际语言是导游人员与游客交往时的一种语言形式，它主要包括哪些形式？ (1)称谓语言； (2)道歉语言； (3)答问语言； (4)劝说语言； (5)拒绝语言等。 Communicative language of a tour guide is a language form when the guide communicates with visitors, what king of forms are they including? (1) Appellation language. (2) Apologizing language. (3) Questions and answers language. (4) Persuasion language. (5) Repulsion language, etc. 37. 在导游工作中，道歉也是一门艺术，它主要包括哪几种？ (1)微笑式道歉； (2)迂回式道歉； (3)自责式道歉等。 During the work of tour guiding, apologizing is an art, what does it mostly consist of? (1) Smile-apology. (2) Roundabout-apologize. (3) Guilty-apologize and so on. 38．导游人员向游客道歉的“三原则”是什么？ (1)道歉必须是真诚的； (2)道歉要及时； (3)道歉要把握好分寸；(4)道歉应有一定沟通效果。 What the 'three principles' is when a tour guide apologizes to visitors? (1) An apology must be genuine. (2) To apologize in time. (3) To grasp a sense of propriety when apologize. (4) Apology should get some communicating effect. 39. 导游回答客人问题有哪几种主要方法？ (1)是非分明式； (2)以问为答式； (3)曲迂回避式； (4)诱导否定式。 What are main methods when a tour guide answers guests’ questions? (1) The style of sharpness between black and white. (2) The style of question instead of answer. (3) Song-weave to avoid. (4) Induced negative. 40．在导游过程中，导游人员常需要对游客进行劝说，有哪几种方式可以运用？ (1)诱导式劝说； (2)迂回式劝说； (3)暗示式劝说等。 In the course of the guided tour, a tour guide often need persuade visitors, what are several ways to use there? (1) Induction persuasion. (2) Detour to persuade. (3) Suggesting that persuading. 41. 导游人员在讲解中，要善于运用语言的停顿，主要的方式有哪些？ (1)语义停顿； (2)暗示省略停顿； (3)等待游客反应的停顿； (4)强调语气停顿。 A tour guide should be good at using language halt when explains a tour guide speech, what are the main ways? (1) A meaning pause. (2) A pause of omitting by implying. (3) A pause of waiting for the reaction of visitors. (4) A halt of the emphasis. 42．问答法是导游讲解中较常用的方法，主要应用于哪些环境？ (1)导游人员需要提醒游客注意时； (2)当游客精神萎靡或注意力分散时； (3)导游讲解前后景点之间的衔接时； (4)单一陈述法讲解时间过长需要调整时。 Questions and answers is a commonly used method in guiding tours, in which environment are mainly used? (1) When the tour guide need to remind visitors to notice. (2) When the tourists make them apathetic or distraction. (3) When the link around two attractions guided. (4) When adjustments are needed because a single statement takes too long to explain. 43. 我们通常将导游服务的方式划分为哪两大类？ (1)第一种是图文声像导游； (2)第二种是实地口语导游； (3)实际操作中，图文声像导游为辅，实地口语导游为主，前者为后者服务。 What two categories of the ways of the guiding services are usually divided into? (1) The first is a graphic video guide. (2) The second is the field speaking tour guide. (3) Practically, graphic video guide is as a supplement but speaking tour guide is on the ground, the former services for the latter. 44.导游服务是针对旅游者提供的专项服务，具有哪些特征？ (1)服务性特征； (2)经济性特征； (3)文化性特征； (4)涉外性特征。 Guiding service is a special service aimed at providing for visitors, what are the features? (1) Service feature. (2) Economic feature. (3) Cultural characteristic. (4) Foreign-related feature. 45.导游服务的实施具有哪些特点？ (1)工作独立性强； (2)需要很强的责任心； (3)工作强度大，非常辛苦； (4)脑力劳动与体力劳动高度结合。 What kind of characteristics are they when implement a guiding service? (1) The independence of the work is strong. (2) Taking a strong sense of responsibility. (3) The intensity of work is very strong so that highly hard. (4) The height combination of mental and physical. 46.导游服务原则是导游人员从事导游工作的出发点，包含哪些原则？ (1)宾客至上、优质服务的原则； (2)维护游客合法权益的原则； (3)规范服务与个性化服务相结合的原则； (4)平等服务的原则。 Principles of guiding service are the start point when a tour guide throws themselves into a guide work, what principles are? (1) The principle of guests’ first and quality service. (2) The principle of maintaining tourists’ legal rights and interests. (3) The principle of the combination between standard and personalized service. (4) The principle of equal service. 47.导游人员的基本工作职责有哪些？ (1)安排、组织和陪同旅游者完成既定的旅游计划； (2)提供翻译、讲解、向导和旅途生活服务； (3)协调关系，处理问题； (4)保护游客的人身和财产安全； (1) 回答问询，反馈信息。 What are the basic job duties for a tour guide? (1) Arranging, organizing and accompanying tourists to complete tourism projects established. (2) Providing translation, explanation, guiding and travel services. (3) Coordinating the relationships and to deal with problems. (4) Protecting the personal safety of tourists and the security of their property. (5) Answering questions, and arrange meetings for on-tour feedback. OR： (1) Arrange the itinerary（路线） of visits and sightseeing according to the contract（合同） signed between the travel agency and the tourists. (2) Guide the tourists to and around the sites and introduce them Chinese culture and the local tourism resources. (3) Arrange for meals, accommodation, transportation, shopping and entertainment, and ensure the personal safety of tourists and the security of their property. (4) Answer tourists’ questions patiently and help them solve their problems during the journey. (5) Report tourists' opinions and suggestions to the travel agency and, if necessary, help to arrange meetings for on-tour feedback. 48.地陪人员的职责有哪些？ (1)安排旅游活动日程； (2)做好接待工作； (3)提供导游、讲解服务； (4)维护安全； (5)处理问题。 What are the responsibilities of a local guide? (1) To arrange travel itinerary. (2) To finish reception work well. (3) To provide a tour guide and guiding services. (4) To maintain the security. (5) To deal with the problem. 49.作为一名优秀的导游人员应当具有哪些高尚品德？ (1)热爱祖国； (2)爱岗敬业； (3)遵纪守法； (4)情操高尚。 What characters should have as a good tour guide? (1) Have ardent love for the motherland. (2) Cherish posts and devote wholeheartedly to work. (3) Observe disciplines and obey laws. (4) Noble. 50．导游人员应该具备渊博的知识，这些知识主要包括哪些方面？ (1)政治、经济和社会知识； (2)文化知识； (3)心理学和美学知识； (4)旅游常识。 Tour guides should have profound knowledge, which mainly consists of? (1) Political, economic and social knowledge. (2) Cultural knowledge. (3) Psychological and aesthetic knowledge. (4) Travel tips. 51.导游人员应当具有较强的工作能力，主要包括哪些方面？ (1)组织协调能力； (2)独立应变能力； (3)语言讲解能力。 Tour guides should have strong abilities to work, including what? (1) An ability of organization and coordination. (2) A capability of independent emergency. (3) An ability to explain language. 52.导游员的讲解如何能做到吸引游客？ (1)有效地传达信息； (2)内容与形式统一； (3)抓住游客的兴趣点； (4)精彩的语言和灵活的讲解方式。 How a guide’s explanation to attract tourists? (1) Effectively convey information. (2) A unification of the content and form. (3) Grab tourists’ interest points. (4) How wonderful and flexible language. 53.欢迎词的形式主要有哪些？ (1)规范式； (2)聊天式； (3)调侃式； (4)抒情式； (5)安慰式。 What welcome speech forms mainly are? (1) Specification type. (2) Chat form. (3) Ridicule form. (4) Lyric form. (5) Comfort form. 54.途中导游的特点有哪些？ (1)导游讲解容量大； (2)导游讲解内容杂； (3)导游讲解方法活。 What features are there during an on the way guide? (1) Guided tour of large capacity. (2) Guided tour of impurity content. (3) Flexible guided tours. 55.途中导游有哪些常用的方法？ (1)专题讲解与一般讲解相结合； (2)按序讲解与即兴讲解相结合； (3)主动讲解与回答提问相结合。 What are the commonly used methods for guides on the way? (1) By a combination of thematic explained and explained. (2) By a combination of sequential explained and improvisation explain. (3) By a combination of initiative explain and answer your questions. 56.导游人员在进行自然景观讲解时，应该如何向游客传达美的信息？ (1)准确抓住形式美； (2)有效突出文化美； (3)着力深化象征美。 How to convey the beauty of information to visitors when a tour guide explains a natural landscape? (1) Accurate form beauty. (2) Highlight the culture beauty. (3) Deepen symbolism beauty. 57.导游人员在对水景的讲解中，除了从直观的形态进行赏析外，还需讲解水景的哪些文化特质？ (1)水蕴含的力量； (2)水包含的温柔； (3)水体现的纯洁； (4)水孕育的无私。 Tour guides in explaining to the water scenic, apart from appreciation of intuitive forms outside, which cultural characteristics of the water still need to explain? (1) The power of water. (2) The gentle of water contains. (3) The purity of water reflects. (4) The unselfishness of water breeds. 58.在讲解中，导游人员要注意突出花木草树的哪些特色，以给游客美的享受？ (1)突出形态； (2)突出色彩； (3)突出香味； (4)突出用途； (5)突出寓意。 To give visitors aesthetic pleasure, which features of flowers and grass tree need to be noted during a tour guide explaining? (1) Highlight the form. (2) Highlight the color. (3) Highlight the flavor. (4) Give prominence to use. (5) Give prominence to moral. 59．导游人员要把古建筑景观讲解好，除了掌握必要的古建筑知识外，还要突出哪些重点？ (1)突出古建筑的功能性； (2)突出古建筑的风格特色； (3)突出古建筑的结构原理； (4)突出古建筑的精工技巧。 If a guide wants to explain ancient architectural landscape properly, in addition to the necessary construction of knowledge, what else highlighting should he focus on? (1) Highlight the functionality of the old building. (2) Highlight the style of ancient buildings. (3) Highlight the structural principle of ancient architecture. (4) Highlight the ancient architectural precision skills. 60.导游人员在进行佛教建筑讲解时，要从哪几个方面入手？ (1)讲清佛教建筑的基本格局； (2)讲清佛教建筑的艺术与工巧特征； (3)讲清佛教建筑的思想内涵。 Which aspects a tour guide shall proceed from when explains Buddhist architecture? (1) Explain the basic structure of Buddhist architecture. (2) Clarifying the characteristics of Buddhist art and handicraft. (3) Explain the ideological content of Buddhist architecture. 61 .导游人员在讲解石窟时，应抓住哪几个要点？ (1)表现手法； (2)雕刻技法； (3)结构布局； (4)重点龛窟。 When a tour guide explains the grottoes, which points should he takes? (1) Expression way. (2) Engraving techniques. (3) The distribution of structure. (4) Priority niches holes. 62.导游人员在餐饮服务中应尽到哪些职责？ (1)协调职责； (2)监督职责； (3)保障职责； (4)讲解职责。 Which responsibilities should a tour guide make during a catering service? (1) Coordination responsibility. (2) Oversight responsibility. (3) Security responsibilities. (4) Explaining the functions. 63.导游人员带领探险旅游团时有哪些注意事项？ (1)要有强壮的身体和必需的专业知识； (2)要做好充分的物质准备； (3)生活照料要周到； (4)要果断处理突发问题。 What matters should pay attention to when a tour guide lead an adventure tour group? (1) To have a strong body and the required expertise. (2) To make full material preparations. (3) Life arrangement should be thoughtful. (4) To act decisively when deal with emergency issues. 64．领队服务中的出入境服务主要包含哪些环节？ (1)发放旅行证件和机票； (2)协助游客整理行李； (3)协助游客进行申报； (4)带领游客依次接受边防检查和安全检查。 Which links to mainly include during the outbound-inbound services for a tour leader service? (1)Give out the travel documents and air ticket. (2) Assist the tourists packing. (3) Assist the tourists to declare. (4) Lead the visitors accept frontier checks and security checks in turn. 65.景区导游服务流程主要包括哪些环节？ (1)接团、致欢迎词； (2)提醒注意事项； (3)开展景区内讲解及相关服务，处理突发事件； (4)致欢送词及征求意见。 What links include during a scenic tour service process? (1) Receive group and give a welcome speech. (2) Notify matters should be drawled attention to. (3) Carry out an area explanation and related services, to deal with emergencies. (4)Send farewell speech and require comments. |
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