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Tenet 9: Utilize” Doctor/Nurse” relationships to eliminate waste activities from the value add processes. 准则9：利用“医生/护士”的关系来消除增值过程中产生浪费的活动 a) Whois the “doctor” and who is the “nurse” in our operation and why? 1. Theoperators are the “doctors” who are providing value to the customer in thedirect function (i.e., receivers, pickers, sowers, packers). 2. The“nurses” are support operators like water spiders and transporters and leadershiplike the process guide and GM. We need both in order to provide the most valueto the customer. a) 在我们的操作当中谁是“医生”谁是“护士”，为什么？ 1．操作员是“医生”，他/她们的直接职能正在提供价值给客户（例如：收货员，拣货员，上架员，包装员） 2．“护士”是支持员工，象水蜘蛛，运输员，以及管理者就象生产辅导员和总经理。为了提供给客户最多的价值，“医生”“护士”两者都需要 b) Whoare the “nurses” on your shift today? 1. Responsesmay vary. b) 你们今天的班上谁是“护士”？ 1．可能有不同回答 c) Whyis the “Doctor/Nurse” relationship important in Standard Work? 1. Toensure that work which directly impacts the customer is not interrupted. c) 为什么在标准作业中分配好“医生/护士”的关系很重要？ 1．为了确保直接影响客户的工作不被中断。 d) Wehave doctors and nurses. Who is the “patient?” 1. The“patient” is the customer, the next downstream process step , and/or thecompany. d)我们有“医生”和“护士”，那么谁是“病人”？ 1．“病人”是客户，下一个工序和/或公司 |
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