 No one enjoys change. While changes may be necessary, or unavoidable, they can be difficult for employees to accept. These changes may be as simple as reorganizing your office layout, or as complex as revamping a customary production process. Nonetheless, if your workforce avoids change, your organization as a whole is in jeopardy. Six Sigma focuses on finding new, innovative changes to bring into your organization to promote efficiency within processes. Likewise, Six Sigma cannot exist without change. However, simply implementing Six Sigma methodology alone will not guarantee a smooth transition with change. Sometimes, you need something more. To help integrate change with your new Six Sigma methodologies, we recommend implementing Change Management. 没有人喜欢变更！当变更很有必要，或者无法避免时，对于员工来讲，可能会很难接受。变更，可能仅仅是重新对办公室进行布局，或者像修改某个特有的生产工艺一样复杂。然而，如果员工逃避变更，那么，整个组织就会处于危险之中。六西格玛注重于发现并为组织带来全新的、革新的变更，使其能在流程中提升效率。同样，六西格玛并不能没有变更而存在。然而，单纯地实施六西格玛的方法，并不能保证变更的顺利过渡。有时候，需要做更多的事情。为了帮助整合变更与全新的六西格玛方法，我们建议实施变更管理。 What Is Change Management? 什么是变更管理？ By definition, change management is the act of guiding change from the corporate to the individual level. It focuses preparing employees for change, equipping them with the resources they may need, and supporting their weaknesses. Change is only affective if you accept it. Likewise, it encourages change from within the organization. Depending on your organization’s structure, a professional change manager may be brought in to see the changes occur successfully. Otherwise, upper-level managers will oversee preparing and integrating the organization for change. 从定义上讲，变更管理，是引导从企业到个人层面的变更行为。变更管理的重点是：为员工准备变更，为他们装备可能需要的资源，并对薄弱环节进行支撑。如果你接受了变更，变更其实只是情感上的。同样，变更管理鼓励组织内部的变更。根据组织结构，可能会引入一个专业的变更管理人员来查看变更是否成功。要不然，上层管理者需要监督组织的变更准备和整合工作。 Types of Change Management 变更管理的类型 There are three areas where change occurs. 主要有以下3个方面的变更会出现： Individual 个人层面 The first is at the individual level. This area focuses on each individual employee and predicting how they will adapt to the change. Although it may your employees’ instincts to resist change, offering personal guidance can do wonders. Individual change management happens by assessing and analyzing what each employee and group need for a success change. This may come in the form of extra training, a formal operations procedure, or simply asking questions. Since individual change management depends on many data sets, Green and Yellow Six Sigma Belt employees will oversee this data collection. Their tasks will include properly mining and organizing the data for upper-level management. 第一个层面，是个人层面。这一层面关注每一个员工，并预测他们会怎么样适应变更。尽管员工可能会本能地抵制变更，但提供人员辅导却能创造出奇迹。个人层面的变更管理，是通过评估和分析每个员工和团队对成功变更的需求。这可能以额外培训、正式的作业程序，或者是简单地询问问题的形式出现。由于个人变更管理取决于不少数据集，六西格玛绿带和黄带员工，需要监督数据的收集。他们的任务包括：为上层的管理者，适当地挖掘和组织数据。 Organizational 组织层面 The second type of change management is organizational. While it’s important to understand what each employee needs for a successful change integration, this can become extremely time consuming. To combat this, there’s organization change management. This focuses on assessing an entire process, project team, or organization and seeing where the change will be most apparent. Not every department will experience the same level of change as others. Because of this, it’s important to understand and recognize where change will be occurring, who will be affected, and how to mitigate this. For this, Six Sigma Black Belts and higher will oversee organizational change management. As natural leaders and project managers, these employees will have the most insight to change. 第二类变更管理是在组织层面。了解每个员工对于成功的变更整合需求是什么，这一点非常重要，也会很花费时间。为了解决这个问题，需要组织层面的变更管理。这一层次的变更管理的重点是：评估整个流程、项目团队，或者组织，去观察变更最明显的地方。不是每个部门都会和别的部门一样经历同样的变革。因此，了解并认识到变更将会在何处出现，谁将受到影响，以及如何减轻，将非常重要。为此，六西格玛黑带和上级将会监督组织的变更管理。作为天生的领导者和项目经理，这些员工对变更有着最敏锐的洞察力。 Enterprise 企业层面 Last, there is enterprise change management. This type of change refers to the overall structure and culture of your organization. How easily and fluidly your organization adapts to change consistently is determined by enterprise change management. Unlike the other types, this type of change may not be as visible or apparent since it depends on the overall organization. However, with effective leadership and proper management, your organization will be more prepared for changes in the future. 最后，是企业层面的变更管理。这一层面的变更，指的是：组织的总体结构和文化。如何轻松优雅地让组织适应变革，始终是由企业的变更管理所决定的。与其他2个层面的变更不同，这种类型的变更可能不可见。或者不明显，因为该层面的变更依靠整个组织。然而，通过高效的领导和适当的管理，你所在的组织，将对未来的变更做更多的准备。  |
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