【原】【六西格玛英文】DFSS（六西格玛设计），为更好的变化而生

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什么是六西格玛DMAIC？

The genius of Six Sigma DMAIC is that you use it to improve on existing processes on products or services that already exist, so that what is being done in the existing processes is bringing value to the product or service, therefore meeting the customer’s requirements.

六西格玛DMAIC的精髓在于：使用其对产品或服务上的当前流程进行改进，如此，现有流程中所做掉的就是给当前的产品或者服务带来价值，进而满足客户的需求。

More specifically, Six Sigma DMAIC is a structured methodology set to focus on eliminating defects.

进一步讲，六西格玛DMAIC是一种旨在关注消除缺陷的结构化的方法论。

Why need DFSS?

So why would we need Design For Six Sigma (DFSS)? 

那么，我们为什么需要六西格玛设计（DFSS）呢？

Most products or services are designed without any thought to defects, and a great deal of the defects, as high as 70%, are found in the design of the product or service. The other 30% are defects in the manufacturing or processes of said product or service.

绝大多数的产品或者服务的设计，都是没有任何缺陷方面的考虑。实际上，在产品或者服务的设计上，我们发现了高达70%缺陷，另外的30%的缺陷，则是在上述的产品/服务的制造或加工过程中。

DFSS was created with the mindset of making it right the first time. The Voice of the Customer (VOC) is extremely critical, as you must identify the customer’s requirements.

六西格玛设计（DFSS），是以第一次就把事情做正确的理念而设计出来的。客户之声（VOC）确实非常关键，你得确认客户的要求。

DFSS及其具体使用

IDOV: Identify-Design-Optimize-Verify 

IDOV：识别-设计-优化-验证

IDOV is used to design a brand new product or service to meet specific customer needs and specifications, achieving Six Sigma quality standards.

IDOV，是用来设计一个全新的产品或服务，以满足特定客户的需求和规范，并达到六西格玛水平的质量标准。

DMADV: Define-Measure-Analyze-Design-Verify 

DMADV：定义-测量-分析-设计-验证

DMADV is an improvement template developed to establish new processes or products at tip-top Six Sigma quality levels.

DMADV属于改进的模板，用于在最佳的六西格玛质量水平上创建新的流程或者产品。

Knowing what your customers require from your product or service is so important, and yet so many businesses ignore their customer’s suggestions. Amazon is at the top of their game in this department. They have made a business out of what the customer needs and wants, and have made it the number one reason for their existence. They are also a proponent of the Six Sigma culture and methodologies.

要了解客户想从产品或者服务中获得什么，这一点是很重要的。事实上，很多企业忽视了客户的建议。亚马逊在这一方面出类拔萃。他们从客户需要和想要中经营公司，并让这一点成为亚马逊公司存在的首要原因。他们也是六西格玛文化和六西格玛方法论的倡导者。

For any long-term longevity in business, remember the word Kaizen. It is a Japanese word and it is said to mean “change for better.” It is a philosophy used in business in Japan for continuous improvement, and it is now part of the Six Sigma culture and mindset.

对于商业上的任何常青树而言，一定要记住“KAIZEN（改善）”这个词。KAIZEN是一个日文单词，意思是“更好的改变”。KAIZEN，是一种在日本企业中进行持续改进的方式，而在现在，KAIZEN已经成为六西格玛文化和六西格玛理念的一部分。

Implement the Kaizen philosophy as small incremental changes long-term to improve the efficiency and effectiveness of your business processes.

我们要把改善的理念作为长期小规模的持续的变化来实施，以改善公司流程的效率和效益。