回复询盘时忌似是而非的答复，不论是非请给客

买家信息

询盘来源国家：America

产品行业：Building

买家询盘：

Dear**,

I'm interested in your product(s) we would like to make inquiry on your ,laminated glass ,we are a Real estate developer, we would like to use them for our buildings , we want to make an inquiry on how we can get the supply in large quantity and pls will you be able to produce for us our required specifics and standard, and what is the delivery time, payment condition , and also can you send us your catlogue . you can view our website to check our homes Exterior to see the type of glass used www.**.com , your early reply will be much appreciated

** Source

Address:***

我回复

Dear **,

Glad to receive your inquiry. 1.Qty-----10days for one 20GP.we are the MANUFACTURE of deep processing glass with a big FACTORY located in Shanghai. 2.Quality-----We have 10 more years experience of process various glass. 3.Standard----ISO9003 and AS/NZS 4.Payment----L/C,T/T. I have saw your website,there are so many kinds of products.It's my pleasure we could cooperate on more projects Attached the info of our company . Looking forward to your reply.

best regards,

**

专家点评

回盘备注：

你好，我去了他们网站，除了夹层玻璃，其他的各种家居装饰玻璃等我们也可以做的。为什么回复后客户没有跟我联系了。

专家点评：

如果我是买家，只从你的邮件回复上看，会觉得非常不专业，虽然答复了客户需求中的贸易条件部分，但是两个重点内容你却没有明确告知客户，一是客户强调过他咨询的是laminated glass，正好你们不能做的，为什么不直接告诉客户？二是客户其它的玻璃产品你们能生产，那么你做了什么？既没有明确告知客户，更没有提供此类产品的一些案例给客户做参考，如果你都没有介绍，客户当然不可能知道你们是不是更有优势，机会也不会属于你了。

回盘时很忌这种似是而非的模糊答复，如果客户得不到明确的答案是不会认可供应商的。

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