【原】【6Sigma英文】CTQ（关键质量特性）是6Sigma的固有特性

“

今天和大家分享的是6Sigma英文，主题是：CTQ是6Sigma的固有特性，觉得实用，欢迎分享！（已在喜马拉雅分享公号文章语音，喜马拉雅搜索：浦亮元。加外语群/提供建议/简历修改/广告合作，请联系微信号：puliangyuan）

”

Critical to Quality, or CTQ, is a very important tool when designing a new product or service for your business. CTQs are the measurable data that is needed on a product or service that your customers have specified as being a very important requirement.

关键质量特性（或者说CTQ），是在为企业设计新产品或者新服务时间的非常重要的工具。关键质量特性，是客户指定的产品或者服务上所需要的可衡量的数据，属于非常重要的要求。

The reason for this? CTQs will dictate the processes involved, the risks, and just about everything that goes into the designing and manufacturing of the product or creating the service.

那么，原因是什么呢？关键质量特性，将决定涉及到的过程和风险，以及几乎所有的产品设计、产品制造以及服务创建。

The need to establish CTQs is at the core of why you are in business. In other words, it is extremely important. This information will make sure your business will stay at the top, because what your customer deems as important key requirements are being met.

创建关键质量特性的需要，是为什么做生意的核心。换句话说，关键质量特性极其重要。关键质量特性，将确保你的业务停在高层，因为客户认为重要的关键要求得到了满足。

One tool that is crucial in defining the CTQs that are important is the QFD (Quality Function Deployment). This tool is a template that helps prioritize the processes of the product or service to best meet the customer’s needs.

在定义重要的关键质量特性上，有一个叫做QFD（质量功能展开）的工具相当重要。QFD是一个模板，可以帮助我们对产品或服务的流程进行优先级排序，以最大限度地满足客户的需求。

关键质量特性基本步骤

Basic Steps Needed in CTQ:

关键质量特性所需的基本步骤：

1

Identify who your customers are

确定谁是客户

2

Collect VOC (Voice of the Customer) data

收集VOC（客户的声音）数据

3

Analyze the VOC data that you collected

分析收集到的VOC数据

4

Create a list of CTQ requirements

创建CTQ要求清单

5

Pick one CTQ requirement and make a CTQ tree* for that particular one

选择一个关键质量特性的要求，并对特定的要求创建质量关键特性树

*Note: A CTQ tree is a tool that can help prioritizing non-specific customer requirements. A separate CTQ tree must be done for each CTQ requirement.

*备注：关键质量特性树，是用来帮助我们去区分非特定的客户要求的工具。每一项关键质量特性，都需要单独的关键质量特性树。

Remember that collecting more data will make this process more valuable, mainly because you will be able to predict risks and other factors with accuracy and be able to address them.

请记住：收集更多的数据将使这一流程更有价值，主要是由于你可以准确地预测风险以及其他的因素，并能够予以解决。

We can’t stress the importance to customer satisfaction enough — this at the very core of the Six Sigma philosophy

必须强调客户满意度的重要性—这也正是六西格玛理念的核心。

Tips

PLY外语学习公号首次外语书免费赠送活动进行中！详细戳这里：

【公号福利】写最美的留言，拿外语书