【原】【质量英文】根本原因分析（RCA），识别真正的问题

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今天分享的是质量英文，主题是：RCA（根本原因分析），识别真正的问题，英文据www.shmula.com，中文为本公号创建人浦亮元翻译，全文1035字，觉得实用，欢迎分享！（搜狐网读者，可以联系微信号puliangyuan，提出建议与意见）

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RCA，识别真正的问题

Brant Pu 译

The core of root cause analysis (RCA) is to properly identify the underlying problems of an issue. It is one of the most widely used retrospective methods for detecting issues. RCA uses a systematic approach to identify both active errors and latent errors which contribute to adverse events. RCA helps organizations avoid the tendency to single out one factor to arrive at the most expedient (but generally incomplete) resolution. It also helps to avoid treating symptoms rather than true, underlying problems that contribute to a problem or event. More often than not, we tend to assess blame and focus on just the mistakes made by individuals.

根本原因分析（RCA）的核心是：准确地识别某个问题发生的深层次问题。该方法，是用来探测问题的最为广泛的追溯方法。根本原因分析（RCA），使用了系统化的方法来识别显性的与隐藏的问题。这些问题，对问题的产生起到了推波助澜的作用。根本原因分析（RCA），可以帮助组织去避免倾向于找出某个因素来达到最为有利的（但一般并不是完整的）解决方案。根本原因分析（RCA），也有助于避免仅仅去处理问题的症状，而不是去处理导致问题或事件发生的真实的、深层次的问题。通常而言，我们倾向于划分责任，重点关注某个人犯下的错误。

Most RCA experts believe that achievement of total prevention by a single intervention is not always possible, and see RCA as an ongoing process that strives for continuous improvement. It is not a one-size-fits-all methodology. There are many different tools, processes, and philosophies of accomplishing RCA. In fact, it was born out of a need to analyze various enterprise activities. RCA should follow a specified protocol that begins with data collection and reconstruction of the event in question through record review and participant interviews. A multidisciplinary team should analyze the sequence of events leading to the error, with the goals of identifying how the event occurred.

大多数的根本原因分析（RCA）专家认为，通过单一的干预，来实现全面的预防是不大可能的，我们应该将根本原因分析（RCA）视为一个持续改善的持续过程。根本原因分析（RCA），并不是一个一刀切的方法论。完成根本原因分析（RCA），有许多不同的工具、过程及理念。事实上，该方法是为分析各种企业活动的需要而产生。根本原因分析（RCA），应遵循指定的规程，通过审核记录和访谈参与者的方式，来收集有关事件的数据，并对有问题的事件进行重现。多部门的团队，应该去分析导致错误的事件序列，目标是确定事件是如何发生的。

The outcome of the root cause analysis is an action plan that the organization intends to implement in order to reduce the risk of similar events occurring in the future. The plan should address responsibility for implementation, oversight, pilot testing as appropriate, timelines, and strategies for measuring the effectiveness of actions. Organizations can improve the efficiency and effectiveness of their operations through addressing the root issues of problems. For the purpose of an RCA, the focus should be on systems—how to improve systems to prevent the occurrence of events or problems. It involves digging into the organization’s systems to find new ways to do things.

根本原因分析（RCA）的产出是：为减少类似事件今后发生的风险，组织打算实施某项行动计划。该计划，应该强调责任落实、监督、酌情进行小规模的试验、时间期限，以及衡量行动的有效性。组织可以通过解决问题发生的根本问题，来提高其运作的效率和效能。就根本原因分析（RCA）而言，其重点应该是放在如何改进系统上，以防止事件或问题发生，包括深入到组织的体系中寻找全新的做事方法。